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Customer support

We hope to always provide the best service possible. If you have any questions or issues, and want to talk to our Customer Care team, see our Contact Us page for telephone numbers, online contact and opening hours. If you need to call after hours, leave a message and we'll call you back.

We'd love to hear your feedback as we’re always looking for ways to improve. 

Disputes

We’re serious about delivering to high customer standards. That being said, sometimes things don’t happen the way they are meant to. Our Complaint and Dispute Policy has been developed to assist you with any concerns you have arising with your energy supply.

If a matter requires escalation to a third party, there are different Ombudsman schemes in each state. 

Ombudsman Schemes

StateAcronymDetails
QueenslandEWOQ Energy and Water Ombudsman of Queensland
New South WalesEWON Energy and Water Ombudsman of NSW
South AustraliaEWOSAEnergy and Water Ombudsman SA
TasmaniaEOTEnergy Ombudsman of Tasmania
VictoriaEWOV

Energy and Water Ombudsman Victoria

Read the ESC's Operating Procedure for Wrongful Disconnection.

Momentum Energy Do Not Contact List:

Momentum Energy maintains a Do Not Contact List, which allows you to register your details to prevent Momentum or its agents contacting you for marketing purposes. It is possible to register for the Do Not Contact list regardless of whether or not you are a Momentum customer.

You can register for Momentum’s Do Not Contact list via any of the following methods:

  • Email: info@Momentum.com.au (please provide your name, address and phone number)
  • Phone: 1300 662 778 (8am-6pm Monday to Friday)
  • Write to us at: P.O. Box 353 Flinders Lane VIC 8009:
  • Address to: Do Not Contact List Team
  • In person: Level 13, 628 Bourke Street, Melbourne VIC 3000

Alternatively, if you receive a marketing phone call at home, ask the marketer to register your details on our Do Not Contact list.

Registrations take around 10 business days to process.

If you have any further queries or complaints in relation to the Do Not Contact list please phone our customer care centre on 1300 662 778.


Momentum Energy is 100% Australian owned and operated