At Momentum, we take a very different approach to customer service: we believe in loyalty to our customers, not the other way round.  

So rather than asking you to prove your loyalty to us, we’re out there striving to provide Australian businesses with the best service in the industry.

How can we help?

Call our customer service on 1300 662 778. We’re open when you are, 8am to 6pm, Monday to Friday. If you need to call after hours, leave a message and we’ll call you back.

Alternatively, view our Help Forum to see if your question has already been answered. If you can’t find the right information you can ask your question online. The answers will be shared on the forum so that you can help others with their queries.

We hope to always provide the best service possible and are always looking for ways to improve. We'd love to hear your feedback via email or phone. You can also view our Complaints Process [182KB PDF].

Momentum Energy Do Not Contact List:

Momentum Energy maintains a Do Not Contact List, which allows you to register your details to prevent Momentum or its agents contacting you for marketing purposes. It is possible to register for the Do Not Contact list regardless of whether or not you are a Momentum customer.

You can register for Momentum’s Do Not Contact list through any of the methods detailed below:

• Email: Info@Momentum.com (please provide your name, address and phone number)
• Phone: 1300 662 778 (8am-6pm Monday to Friday)
• Write to us at: P.O. Box 353 Flinders Lane VIC 8009
• In person at our offices: Level 13, Bourke Street, Melbourne VIC 3000
• Simply inform the marketer to register your details on our Do Not Contact list.

In order for us to update your details on the Do Not Contact list within 10 business days of your request, please attention all written correspondence to; Do Not Contact List Team.

If you have any further queries in relation to the Do Not Contact list please contact us on the details provided above.