Power outages
As an energy retailer, we don’t have control over the energy supply infrastructure to your business or home. The ‘poles and wires’ are owned and managed by your local energy distributor.
If you’re experiencing interruptions to your electricity supply contact one of the numbers listed below.
Who to contact
To report or check your area’s power outages, please call your local distributor:
| CitiPower - Melbourne CBD and inner suburbs | 131 280 |
| United Energy - Eastern and southern suburbs of Melbourne | 132 099 |
| SP AusNet - Eastern Victoria | 131 799 |
| Jemena - North-west suburbs of Melbourne | 131 626 |
| Powercor - Western Victoria | 132 206 |
| ETSA - South Australia | 131 366 |
| Energex - Queensland | 13 62 62 |
| Ergon - Queensland | 13 22 96 |
For distributors in other regions please call us on 1300 662 778 and we will direct your call to the correct organisation.
