Useful Links
Street Light or Power Failure Emergency Numbers
As an energy retailer, we don’t have control over the energy supply infrastructure to your business or home. The ‘poles and wires’ are owned and managed by your local energy distributor.
To report or check your area’s power outages, please call your local distributor.
Local Distributors
| Victoria | |
| CitiPower - Melbourne CBD and inner suburbs | 131 280 |
| United Energy - Eastern and southern suburbs of Melbourne | 132 099 |
| SP AusNet - Eastern Victoria | 131 799 |
| Jemena - North-west suburbs of Melbourne | 131 626 |
| Powercor - Western Victoria | 132 206 |
| South Australia | |
| ETSA - All | 131 366 |
| New South Wales | |
| Integral Energy - Sydney’s greater west, southern highlands and Illawarra | 131 003 |
| Energy Australia - Sydney, central coast and Hunter regions | 131 388 |
| ACTEW - ACT | 131 093 |
| Queensland | |
| Energex - South east Queensland | 13 62 62 |
| Ergon - Rural and regional Queensland | 13 22 96 |
GreenPower - Accredited Renewable Energy
Established in 1997, GreenPower is a national accreditation program that sets stringent environmental and reporting standards for renewable electricity products offered by energy suppliers to households and businesses across Australia. GreenPower aims to increase Australia's capacity to produce environmentally friendly renewable electricity by driving demand for alternative energy generation.
Energy Ombudsman
The Ombudsman's role is to resolve disputes between customers and energy retailers and has the power to act on your behalf. Each state has their own Energy Ombudsman. Please visit our Knowledge Centre for their contact details.
Government legislated charges
A large portion of bills is made up of charges that are passed onto the end user from networks and government legislated schemes. Visit our Knowledge Centre for details about the different pass through charges and schemes.
Concessions
VIC - Department of Human Services
Level 13, 555 Collins Street
Melbourne Vic 3000
Tel: 9616 7600
www.dhs.vic.gov.au/concessions
SA - Department for Families and Communities
Concessions Hotline: 1800 307 758
TTY for hearing and speech impaired: (08) 8226 6789
email: concessions@dfc.sa.gov.au
www.familiesandcommunities.sa.gov.au
Your Choice Website
Compare our offers with other retailers on the Victorian Government's Your Choice website.
Energy Assured Limited
Momentum are proud members of EAL, an important industry scheme which establishes a code of conduct for door to door sales of energy to both residential and small business consumers.
