Thanks for your question. Tariffs can seem quite complicated, which is why we have experts in the area happy to talk you through it. Below are some basic details for Victorian tariffs, as they differ in each state. The tariffs for Victoria are as below: GD w/HW – General domestic is all household consumption except electric hot water charged at the Peak rate. Hot Water is charged at Off Peak rate anytime due to being directly wired to this register in the meter. GH/GL - General High/General Low is charged at Peak and Off Peak rates respectively. Peak times is Mon-Fri 7am to 11pm. Outside of these hours is Off Peak. GD - All consumption on premise is charged at a flat Peak rate. Some networks offer the GD tariff in a two-step Peak rate altering the rates after an amount of consumption is reached per quarter. In Victoria this is generally 1020 kilowatt hours per quarter, after which the rate will either increase or decrease depending on the network. The eligibility for these tariffs is dependent on a number of factors. If the property has electric hot water, if there is gas to the premise or only electricity. After this, it varies on the type of meter installed on the property and its capabilities. Hope this helps. If you'd like to know more please call us on 1800 SWITCH. Regarding your second question, our Terms & Conditions are available for download under Customer Support/ Terms and Conditions. You can also request a copy to be sent to you by emailing info@momentum.com.au.