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Supply outages and safety concerns

Who to contact

We're an energy retailer so we don't have any control or responsibility for maintaining energy supply infrastructure. The electrical 'poles and wires' and gas pipe networks are owned and managed by your local energy distributor. They're the people to call when you have a blackout or supply issue.

For electricity outages:


VICTORIA

CitiPower

131 280

United Energy

132 099

AusNet

131 799

Jemena

131 626

Powercor

132 412

NEW SOUTH WALES

Ausgrid

131 388

Essential Energy

132 080

Endeavour Energy

131 003

SA, BSI, QLD, ACT

SA Power Networks

131 366

Tas Networks

132 004

Energex

131 962

ACTEW AGL

131 093

For distributors in other regions please call us on 1300 662 778 and we will direct your call.

For gas outages

In an emergency where there is risk to life or property call 000 immediately.

We retail gas in Victoria only. To report a gas leak, fault or emergency, please contact your local distributor. In Victoria these are:

Envestra - Northern suburbs, Mornington Peninsula and eastern Victoria

1800 676 300

Multinet - eastern suburbs

132 691

Ausnet - outer western suburbs and western Victoria

136 707

Read more about gas safety.

Emergencies

In an emergency where there is risk to life or property call 000 immediately.

For general outages, consult the table on this page for your distributors contact details.

Product Assurance to make you Smile

SmilePower is audited by an external agency. It's a verified product so you can rest assured that we'll match the electricity you use with the generation of renewable energy.

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Momentum is a 100% Australian owned & operated energy company