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Momentum Energy undertakes to remedy defective notice matter with the ESCV

Momentum Energy has given an undertaking to the Essential Services Commission (ESC) that we will compensate 844 Victorian customers who were issued with a defective disconnection warning notice between 24 July 2017 and 5 June 2018, prior to the disconnection of energy to their premises. The notice was defective because the customers in question had smart meters and it failed to state that disconnection could occur remotely.

As part of this undertaking, Momentum Energy will apply a compensation payment to each effected customer.

Momentum Energy has identified all customers affected and will directly contact each of them to provide further information about this event and supply specific details about the compensation they are entitled to. If you received a disconnection warning notice from Momentum between 24 July 2017 and 5 June 2018 and haven’t heard from us yet, please call us.

View the full text of agreed enforceable undertaking.

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