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Metering installation timeframes

These metering installation timeframes are for customers in New South Wales, South Australia, the Australian Capital Territory and Queensland.

Getting your electricity connected or making changes to your electricity connection can be a tedious process. At Momentum Energy, we endeavour to provide you with a smooth transition.

Give us a call on 1300 350 941 to discuss your meter needs with one of our specialists.

Where we need to arrange for a third party to complete the metering or connection work, we will coordinate this directly with them.


New connection

For customers who need a meter installed at a new house.

We will arrange for your meter to be installed either:

  • by the date agreed with you; or
  • within 6 business days from the date we’re informed that the connection service to the electricity grid is complete.

The timeframes above will not apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter at your property is not accessible, safe or ready for the meter to be installed, or connection service has not been completed;
  • installing the meter requires interrupting supply to another customer; or
  • you have entered into an aggregated agreement wherein you have been specifically advised that the timeframes do not apply.

Where any of the items outlined above have prevented us and/or our chosen meter provider from installing a new meter at your property, we will inform you directly. Once these have been corrected and we’ve been informed, we will arrange for the meter installation again and the above time frames will recommence from the beginning.


Upgrading to a smart meter where no connection alterations are required

For customers who already have a meter, but need the meter upgraded and don’t need any work to the electricity connection.

Please note, connection alteration means an alteration to an existing connection including an addition, upgrade, extension, expansion, augmentation or any other kind of alteration). We will arrange for your meter to be installed either:

  • by the date agreed with you; or
  • within 15 business days from the date your consent is obtained.

We’ll also give you advance notice of interruption to your power supply in order to complete the work.

The timeframes above will not apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter at your property is not accessible, safe, or ready for the meter to be installed;
  • installing the meter requires interrupting supply to another customer;
  • you've entered into an aggregated agreement with us that says the timeframes don't apply; or
  • the meter is part of a retailer planned meter deployment or for a new connection.

Where any of the items outlined above have prevented us and/or our chosen meter provider from installing a new meter at your property, we will inform you directly. Once these have been corrected and we’ve been informed, we will arrange for the meter installation again and the above time frames will recommence from the beginning.


Upgrading to a smart meter where connection alteration is required

For customers who already have a meter, but need the meter upgraded and a connection alteration is also required.

(Please note, connection alteration means an alteration to an existing connection including an addition, upgrade, extension, expansion, augmentation or any other kind of alteration).

We will arrange for your meter to be installed either:

  • by the date agreed with you, and your distributor where the distributor is providing the connection alteration; or
  • within 15 business days from the date your consent is obtained.

We’ll also give you advance notice of interruption to your power supply in order to complete the work.

The timeframes above will not apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter at your property is not accessible, safe, or ready for the meter to be installed;
  • installing the meter requires interrupting supply to another customer;
  • you have not met the conditions that are required of you under your connection contract with your distributor;
  • you've entered into an aggregated agreement with us that says the timeframes don't apply;
  • augmentation is required for the purposes of the connection alteration and has not been completed; or
  • the meter is part of a retailer planned meter deployment or for a new connection.

Where any of the items outlined above have prevented us and/or our chosen meter provider from installing a new meter at your property, we will inform you directly. Once these have been corrected and we’ve been informed, we will arrange for the meter installation again and the above time frames will recommence from the beginning.

Replacing faulty meters

For customers who need a complete meter replacement (for example, their old meter is no longer working).

We can arrange for a faulty meter to be replaced and there are timeframes that will apply. Please contact us on 1300 350 941 to discuss your needs with one of our specialists.

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