My Account sign up FAQs.
My Account is the secure, password-protected way to manage your account online. If you want to check your balance and previous invoices, set up eBilling and direct debit, or update your contact details online, then My Account is for you.
If you're having trouble signing up for My Account, check out the below - it might be just what you need to know.
Which email address do I use to register?
Register for My Account using the email address linked to the account holder.
I'm already registered for Toolbox - why won't my log in work?
My Account is an entirely new system. So you'll need to register again.
Why can't I register?
You might be using an email address that's not linked to the account holder. Or we might not have your date of birth on file, so we can't find a match for you in our records. To sort this out, call our customer care team on 1300 662 778. We're here Monday to Friday between 8am and 6pm (AEST). Or email email@example.com
What can I do in My Account?
My Account gives you secure password-protected online access to your account. You can view your account balance and previous invoices, set up eBilling and direct debit, and update your contact details.
How do I log out of My Account?
Simply click on the 'Log out' button at the top of the page, under your name.
How can I change my login details for My Account?
Just click the edit button in the 'My details' section.
Why can't I see all my accounts in My Account?
Your accounts must not be linked yet. But that's easily fixed. Just go to My Account, and submit a contact form requesting for your accounts to be linked. Our customer care team will handle this for you.
How do I change my name in My Account?
Your name is linked to your contract, so we'll need to verify your identity before we can change it. To do this, just call our customer care team on 1300 662 778. We're here Monday to Friday between 8am and 6pm (AEST). Or email firstname.lastname@example.org
How do I reset my password?
Just click the edit button in the 'My details' section. Then click on 'Reset password'.
Can I receive my bills via email?
Yes. Just go to 'My Account' and select eBilling in your billing method.
Where can I see all my previous bills?
Log in to My Account, go to 'My Bills' and you'll see the history for each service you have with us.
How can I set up direct debit?
Go to My Account, then select the service (electricity or gas) you want to pay by direct debit. Then click on the link: 'Set up direct debit'.
How can I pay my bills online?
Just log in to My Account, select 'My bills', then choose the service you want to pay for and the payment method you'd like to use.
Why does My Account look weird in my internet browser?
You should be able to browse our website with Chrome, Safari, Internet Explorer and Firefox. The website has also been optimised for mobiles devices. However, sometimes newer browser versions are released and we need a bit of time to keep up with the technology.