At Momentum, we always try to keep things simple. That includes making sure our services are easy to use, especially for those with different accessibility needs. We’re actively working with Get Skilled Access to help us improve our website and our documents to make them easier to use for everyone.
Our site is designed using the Web Content Accessibility Guideline (WCAG). We want to make sure you’re happy, so if you have any problems accessing our site, please contact us.
For languages other than English, please contact our friendly Customer Care team via our interpreter services on 1800 497 170. We’re here Monday to Friday from 8am to 7pm (AET).
You can use the National Relay Service to get in touch with our team with the help of an interpreter. When we include any video content on our website, it also features clear captions.
We’re redesigning our forms and other PDFs according to best-practice guidelines for screen readers, and we’ve enlisted the help of Get Skilled Access to help us understand how our website can be improved too. Our pages are tested to readability as we build them.
We’re now looking into where our code needs to change to let screen readers process information in a more helpful way, including alt text to describe any images or icons.
This is something we know we can do better, so we’re making changes to the code on our website to make it easier to navigate if you don’t use a mouse.
You can now sign up using a live chat function on our website. For support, head to the Help & Support page in MyAccount, or send an email to info@momentum.com.au.
Our pages are tested to reduce colour contrasts that make things difficult to read.
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