Moving your business premises
Even with the most meticulous of planning, relocating your business premises can be time-consuming and disruptive. We try to make our cameo role in this process as straight forward as possible, so you can get back to work as quickly as possible.
What to do
It is important you call us on 1300 662 778 or contact us as soon as you know you'll be moving, so we can help with:
• Finalising your current Electricity account
• Finalising your current Gas account (Victoria only)
• Organising the connection of your Electricity and Gas (Victoria only) at your new address.
Please note: it can take up to 3 business days to arrange connection and disconnection on your desired day, which is why giving us prior notice is important.
If you don’t tell us you’re moving, we can’t finalise your account. So you’ll continue to be liable for all energy charges at your old address.
Call our Customer Care team on 1300 662 778. We’re open from 8am to 6pm, Monday to Friday. If you need to call after hours, leave a message and we’ll call you back.