Early termination fees apply to customers who have signed with Momentum for a specific period of time and choose to leave prior to the end of their contract. This early termination fee will be applied to the final invoice. Early termination will incur an administration fee and the pro-rata recoupment of the value of any inducement paid to you for entering the contract unless otherwise agreed in contract terms.

Administration fees (for VIC, SA or ACT) are $20 where usage is less than 40kWh per annum and $110 where usage is 40MWh or greater. Queensland and New South Wales administration fees are $75 for all small customers (up to 100MWh in QLD and up to 160MWh in NSW).

Momentum offers competitive prices for any individual contract. Although there’s no discount for multiple sites, we do offer the convenience of consolidated billing—many of our business customers choose to receive one bill for their business and home consumption.

Momentum Energy Pty Ltd started retailing electricity in 2004. In 2009 Hydro Tasmania, Australia’s largest generator of clean energy and a Government Owned Enterprise (GBE), took full ownership of Momentum. Momentum now offer the great customer service of a smaller retailer with the competitive pricing and energy expertise of a large renewable energy organisation. That’s more peace of mind and service confidence.

Right now, we’re focused purely on supplying electricity to Australian businesses. Should we offer gas supply in the future, our customers will be the first to know.

No. It's so simple to switch to Momentum. That’s because the same company that currently reads your meter will continue to do so. You just relax and enjoy the savings!

We may, in certain circumstances, give a customer an extension on their payment. We have a range of payment options, including instalment plans, as well as concessions and financial counsellors.

We just ask that you contact us well in advance of your payment date, so we can help.

It’s up to you how you want to pay your invoices. Choose from:

Direct Debit: simply fill in the direct debit request form or call us on 1300 662 778 and we’ll take care of everything.

BPAY®: payments can be made easily through your participating financial institution.

Australia Post Bill Pay: take your invoice into any Post Office Branch.

Pay online: You can also pay your invoice securely on our website using most credit cards. Simply click here or go to the ‘pay your bill’ icon our website.

Mail: Mail your cheque or money order to (payable to Momentum) together with your payment slip to:

Momentum, GPO Locked Bag 2960, MELBOURNE VIC 3000

Peak 1: The first portion of peak energy consumption (kWh) you use in a billing period. This amount is determined by the tariff assigned by your distributor.

Peak 2: The remaining portion of peak energy consumption (kWh) after peak 1 that you use in a billing period.

Off Peak: E1 tariff usage between 11pm—7am Monday to Sunday is off peak. All other tariffs usage between 11pm—7am Monday to Friday and all weekend is off peak.

GST is calculated at 10% of the total taxable charges on your bill. The Amount Due includes the GST & taxable charges, but may also include items that are not subject to GST, such as some concessions and bill credits (that are applied after the GST is calculated). You will find these amounts detailed on the back of your bill.

There are many reasons why your electricity invoice could be higher than you expected. These can all impact on your electricity consumption or reading and add up to a higher invoice than expected.

Things to consider:

• Have you installed new equipment recently?
• Have your operating hours changed since your last invoice?
• Has your production output changed?

Read our in-depth check list for what changes can effect a high invoice.

If you’re still concerned about an unusually high bill, please contact us.

Customers with a fixed term contract with Momentum are subject to annual CPI increases, and pass-through of network and regulated charges. Any contracts which are not fixed are subject to price variance.