When things get tough
Sometimes life can take an unexpected turn. If you’re experiencing difficulties making your payments, please talk to us as soon as you can. Momentum Energy's hardship program, Keeping Momentum, can help us work through arrangements with you to find the best possible solution.
What is Financial Hardship?
You may experience financial hardship as a residential customer when you have the intention to pay your accounts, but don’t have the financial capacity to meet your payment requirements. Financial hardship can be either temporary or long-term.
Momentum Energy works proactively with financial counsellors to identify customers experiencing financial hardship. We can assist you with a range of support mechanisms and access to educational tools.