Published: 4th September 2023
The Australian Government is partnering with state and territory governments to provide up to $3 billion in electricity bill relief for eligible households and small businesses in financial year 23/24.
Find out if you’re eligible, how to claim and when you can expect to see your share.
If you’re an individual or household you’ve come to the right place, small businesses can find what they need on our small business energy bill relief page.
The states and territories will each administer Energy Bill Relief independently and, of course, they’re all doing things a little bit differently.
Choose your state to skip ahead to the info that’s relevant to you:
VICNSW
SAQLD
TASACT
WANT
Am I eligible for the rebate? In Victoria, the Energy Bill Relief will apply for all existing energy concession holders along with a few additional groups. These include those receiving a Carer Allowance, Family Tax Benefit A & B or who currently hold a Commonwealth Seniors Health Card.
If you’re already receiving an energy concession, you’re eligible. This includes households where the decision maker has any of the following cards:
You’ll receive $250 per eligible household. It’ll be paid in two instalments of $125, the first in August 2023 and the second in February 2024.
If you’re eligible and already receiving a concession, then you don’t need to do anything to receive your payment. If you’re eligible but not yet receiving a concession, you can register via MyAccount or by calling our contact centre.
You’ll qualify for the energy concession this financial year if the decision maker in the household receives/holds:
You’ll receive $250 per eligible household. It’ll be paid in one lump sum from November 2023.
Recipients of a Carer Allowance, Family Tax Benefit A & B and Commonwealth Seniors Health Card’s issued by Services Australia will receive a letter from Services Australia with instructions outlining what you need to do. Once you’ve given consent, we’ll apply payment within three months.
DVA card holders will need to call us directly to register.
Eligible customers who live in an embedded network (such as an apartment block or caravan park) and do not have a direct billing relationship with us will not automatically receive a payment. They will qualify for a direct payment from the Victorian Government. Further information will be provided by The Department on how to access the concession.
For more info, visit Help paying your bills on the Victorian government website.
Eligible households can also access the $250 Power Saving Bonus via the Victoria Energy Compare website (once off from 24 March 2023).
Am I eligible? In New South Wales, the Energy Bill Relief will apply for all existing energy rebate recipients, along with several new groups. New additions include holders of a Low-Income Health Care Card, Senior Health Card or other DVA Gold Card as well as recipients of Carers Allowance or Family Tax Benefit A&B.
If you’re already receiving an energy rebate, you’re eligible. This includes households where the decision maker is a holder/recipient of:
Depending on which group you’re in, the rules vary slightly.
If you’re in one of these groups, you’ll receive $500 per eligible household in energy bill relief. It’ll be paid in four quarterly instalments of $125. Instalments are scheduled for early August and early November in 2023, then early February and early May in 2024.
If you’re eligible and already receiving a rebate, then you don’t need to do anything to receive your rebate. If you’re eligible but not yet receiving a rebate, you can register via MyAccount or call our contact centre.
In NSW, recipients of Family Tax Benefit A and B are eligible for energy bill relief.
If you’re already receiving a rebate, you’ll receive $500 paid in four quarterly instalments of $125 starting from August 2023. If you aren’t currently receiving a rebate and apply for the Family Energy Rebate in FY23/24 you will receive $500 in a single lump sum within a few months of becoming eligible. All payments will be applied directly to your bill.
If you’re eligible for Family Tax Benefit A & B and already receiving a rebate, you won’t have to do anything to receive your payment. If you are eligible but not yet receiving a rebate, then you can register via Service NSW.
In NSW, customers who hold a Seniors Health Card are eligible for energy bill relief.
You’ll receive $500 per eligible household, paid in one lump sum in early August 2023. The money will be paid directly to your nominated bank account by the Office of Energy and Climate Change.
If you’re eligible and receiving a rebate, then you won’t need to do anything to receive your payment. If you’re eligible but not yet receiving a rebate you can register via Services Australia.
Several new groups will also qualify for energy bill relief this financial year. In NSW, customers are eligible if the decision maker in the household holds/receives:
Depending on which of the new groups you’re in, the process may vary slightly.
If you belong to any of these groups, you’re eligible to receive $500 per eligible household.
Payment will be applied directly to your bill within three months of your eligibility being verified. All payments will be made before 31 July 2024.
Carers and Low-Income Health Care Card holders will receive a letter from Services Australia with instructions outlining what you need to do. Once you’ve given consent, we’ll apply payment within three months.
For DVA gold card holders, the DVA will contact you to obtain consent and then request you contact Momentum.
Eligible customers who live in an embedded network (such as an apartment block or caravan park) will not automatically receive a rebate. The Department is expected to provide more information on this after October 2023. October 2023.
For more info, visit National Energy Bill Relief on the New South Wales government website.
Am I eligible? In South Australia, Energy Bill Relief will apply for all existing energy concession holders along with several new groups. New groups include recipients of Family Tax Benefit A and B, Carer Allowance, all DVA Gold Card holders, Health Care Card holders (without a prescribed payment). Additionally, Switch for Solar customers, non-primary account holders and customers who fail resident income criteria for SA Energy Concessions will be contacted by the Department of Human Services if they’re eligible.
If you’re already receiving an energy concession, you’re eligible. This includes households where the decision maker holds/receives:
This group of SA residents will receive $500 per eligible household, paid in four quarterly instalments of $125 starting from 31 July 2023.
If you’re eligible and already receiving a concession, then you don’t need to do anything to receive your payment. If you’re eligible but not yet receiving a concession, you need to contact ConcessionsSA to add the concession. Call their hotline on 1800 307 758.
Several new groups will also qualify for energy bill relief in financial year 23/24. In South Australia, customers are eligible if the decision maker in the household receives/holds:
If you belong to one of these groups, you’re eligible to receive $500 per eligible household. The payment will arrive in four quarterly instalments of $125 (2 October 2023, 2 January 2024, 1 April 2024 and 1 July 2024).
If you receive a Carer allowance or Family Tax Benefit, you don’t need to do anything. Services Australia will be in touch if any action is required.
If you hold a DVA Gold Card, The Department of Human Services will contact you to obtain consent and advise of next steps to receive your payment.
Eligible customers who live in an embedded network (such as an apartment block or caravan park) will be identified, validated, and have their energy bill relief paid by the Department of Human Services.
For more info, visit Energy bill relief on the South Australian Government website.
Am I eligible? Yes, every household in Queensland is eligible for some form of energy bill relief.
All customers who currently receive an annual Queensland Electricity Rebate are eligible. This includes anyone with:
If you belong to one of these groups, you’re eligible to receive $700 per household. The payment will arrive in four quarterly instalments of $175. In 2023, payments will be made before 31 July and 1 October. In 2024, payments will be made from 1 January and 1 April.
If you’re eligible and receiving a rebate, then no action is required. If you’re eligible but not yet receiving a rebate, then you can register via MyAccount or call our Contact Centre.
Every single household in Queensland is eligible for a sizeable energy rebate.
Queenslanders will receive $550 per eligible household, paid in four quarterly instalments of $137.50. In 2023, payments will be made before 31 July and from1 October. In 2024, payments are scheduled from 1 January and 1 April.
You don’t have to do anything – payments will be automatically applied to your electricity bills.
Things are a bit more complicated for eligible customers who live in an embedded network (such as an apartment block or caravan park). Your embedded network operator will need to apply to their retailer for the rebate on behalf of their eligible residents who had an open electricity account on 1 July 2023.
For more info, visit Cost of Living Rebate for Households on the Queensland Government website.
Am I eligible? In Tasmania, the Energy Bill Relief will apply for all existing energy concession holders along with several new groups. New additions include those who receive or hold; Carer Allowance, Commonwealth Seniors Health Card, DVA Gold Cards, Family Tax Benefit, or a Low-income Health Care Card.
In Tasmania, all customers who already receive an energy concession are eligible. This includes customers with:
You’ll receive $500 per eligible household which will be paid in four instalments of $125 over two years. Instalments will be grouped into four payment rounds; from 1 July 2023, from 1 April 2024, from 1 July 2024 and from 1 April 2025.
If you’re eligible and receiving a concession, then no action is required. If you’re eligible but not yet receiving a concession, then you can register via MyAccount or call our Contact Centre.
Several new groups will also qualify for energy concessions this financial year. In Tasmania, customers are eligible if they receive/hold:
Eligible Tasmanians will receive $500 per household. Concessions will be paid in four instalments of $125 over two years. Instalments will be grouped into four payment rounds; from 1 July 2023, from 1 April 2024, from 1 July 2024 and from 1 April 2025.
Depending on which group you’re in, you’ll either be contacted by the Department of Veterans’ Affairs by July 2023 or Services Australia by September 2023 and advised of your next steps.
For more info, visit Energy Bill Relief for households Tasmania on the Australian government website.
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