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You can get in touch with us using the form below, or browse through our list of frequently asked questions.

Frequently asked questions - transferring to Momentum

Do I have a Cooling-off Period?
How long does it take to transfer to Momentum Energy?
What happens if there's a hitch?
Do I need to inform my current retailer if I want to transfer to Momentum Energy?
What happens now in terms of billing?

Frequently asked questions - already a Momentum customer

Where can I find a summary of the key terms of my agreement?
How do I sign up for gas?
How do I read my bill?
How do I pay my bill?
How can I view my account online?
I'm moving, how do I change my address?
How do I request my meter data
How can I reduce my energy usage?
How do I add or remove my concession card details on my account?
My electricity or gas is out. What do I do?
NSW Solar Bonus Scheme ending
SA Solar Rebate Scheme ending
Network Tariff Reform - Demand Charges

Get in touch with us

Contact Details

1800 794 824 (sales)
1300 662 778 (customer care)

+61 386126400 (international)

Customer care opening hours (AEST):
Monday to Friday: 8:00am - 6:00pm

Sales opening hours (AEST):
Monday to Thursday: 8:00am - 7:00pm
Friday: 8:00am - 6:00pm

Postal address:
P.O. Box 353
Flinders Lane
VIC 8009

03 9620 1228

Momentum Energy is 100% Australian owned and operated