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You can get in touch with us using the form below, or browse through our list of frequently asked questions.

Frequently asked questions - transferring to Momentum

Do I have a Cooling-off Period?
How long does it take to transfer to Momentum Energy?
What happens if there's a hitch?
Do I need to inform my current retailer if I want to transfer to Momentum Energy?
What happens now in terms of billing?

Frequently asked questions - already a Momentum customer

Where can I find a summary of the key terms of my agreement?
How do I sign up for gas?
How do I read my bill?
How do I pay my bill?
How can I view my account online?
I'm moving, how do I change my address?
How do I request my meter data
How can I reduce my energy usage?
How do I add or remove my concession card details on my account?
My electricity or gas is out. What do I do?
I have / am considering installing solar at my property. What rebate will I receive for any additional solar generation that my system feeds back into the grid?
NSW Solar Bonus Scheme ending
SA Solar Rebate Scheme ending

Get in touch with us

Contact Details

1800 794 824 (sales)
1300 662 778 (customer care)

+61 386126400 (international)

Customer care opening hours (AEST):
Monday to Friday: 8:00am - 6:00pm

Sales opening hours (AEST):
Monday to Thursday: 8:00am - 7:00pm
Friday: 8:00am - 6:00pm
Saturday: 10:00am - 2:00pm

Postal address:
P.O. Box 353
Flinders Lane
VIC 8009

03 9620 1228

Momentum Energy is 100% Australian owned and operated