Moving can be stressful and time-consuming. We try to make our cameo role in this process as straight forward as possible for you.
What to do
If you're joining Momentum Energy when you're moving home, you can signup online and tell us when you want to be connected.
If you're an existing customer moving home, it's important you call us on 1300 662 778 or contact us as soon as you know you'll be moving, so we can help with:
- Finalising your current Electricity account
- Finalising your current Gas account (Victoria only)
- Organising the connection of your Electricity and Gas (Victoria only) at your new address.
Please note: it can take up to 3 business days to arrange connection and disconnection on your desired day, which is why giving us prior notice is important.
If you don't tell us you're moving, we can't finalise your account. So you'll continue to be liable for all energy charges at your old address.
Did you know Momentum Energy serves gas in Victoria? Get a quote for gas at your residence today