Fees and charges

There are three main cost components to your home's electricity and gas bills.

• Energy costs (wholesale costs)
• Distribution costs (the poles and wires and other network costs)
• Retailing costs (customer service, billing etc.)

Various pass through costs are itemised in your Momentum Energy invoices.

These are the key retail fees and charges associated with the sale of electricity to domestic and small business customers in accordance with the applicable Regulatory Instruments. These are the key retailers fees and charges that you are required to pay under your Contract. Please note that these do not represent an exhaustive list of fees and charges you may be required to pay.

Where applicable, we will also pass on to you fees and charges levied by third parties which will include, but are not limited to, fees and charges relevant to the supply of electricity to your Supply Address (such as certain miscellaneous charges from your distributor) and payment methods you have selected (such as merchant fees imposed by your or our financial institutions).

These will be set out separately on your bill and the full amount received from you will be paid directly to such third parties. All fees and charges listed are subject to variation in accordance with your Contract. Please refer to Supply Address and Rates Schedule for your Rates.

New meter installations

Distributors charge certain fees for new connections. Momentum Energy offers new connections only for existing customers.

Additions, alterations & cancellations of electricity supply

We will pass on any distributor fees for additions, alterations and abolishment of supply where applicable. We also charge an administration fee of $33 to process any of these changes to your account.

Solar grid connections

Momentum Energy will pass on the distributor's relevant fees for all solar grid connections where applicable, however we do not charge an administration fee for processing solar grid connections.

Cheque dishonour payment fee

A flat rate $9.50 (GST exempt) fee may apply if your cheque payment is dishonoured or reversed. If you pay by cheque at an Australia Post outlet this dishonour fee is $29.50.

Reconnection and Disconnection fees (GST Incl)

Reconnection fee - when you are moving into a property. Standard fee quoted for Next Business Day only.
Disconnection fee - when you are vacating a property.

For same day and after hours reconnections or more information about fees, please call us on 1300 662 778 or visit your local distributor's website for full list of fees.

Payment processing fee

If you pay by VISA, Mastercard or Amex, you may incur a 0.53% (GST incl) payment processing fee. For direct debit payments made by card, this fee is included in the total amount debited. For other manual card payments, the fee is added to your next bill. To see if this applies to you, check your Welcome pack.

Victoria: electricity fees (business)

Victoria: gas fees

New South Wales: electricity fees (business)

For remote reconnection or disconnection a $11 fee applies. If a site visit is required or there are any other additional charges, you’ll be advised.

South Australia: electricity fees (business)

Queensland: electricity fees (business)

Bass Strait Islands: You get a special fees page of your own