Flood support for Momentum customers.

Our hearts go out to all of Australia’s flood-affected communities.

If your power is out, check with your distributor for details and likely restoration times. (You’ll find their details and other helpful information here.)

For Momentum Energy customers who've been impacted by these floods, the last thing you should be concerned about right now is your energy account. So please be reassured that we have financial support available for energy bills.

When you're ready, please get in touch.

You'll talk to people who are specifically trained to help you in difficult circumstances. They'll explain how we can help and work with you to set up the right kind of practical financial help for your situation.

We also understand it may be a tricky time for you to personally get in touch with us, so – with your consent – we can work with a friend, family member or support person if that's easier.

Other resources

Practical help for flood-affected communities:

NSW – NSW Disaster Assistance
QLD – Queensland disasters and emergencies
QLD – Queensland natural disaster assistance
National – Services Australia – flood support
National – Disaster recovery payment


Flood warnings and alerts:

QLD – disaster.qld.gov.au/warnings
NSW – bom.gov.au/nsw/warnings
National – ABC Emergency


Twitter alerts:

NSW State Emergency Service
NSW Bureau of Meterology
QLD Fire and Emergency
QLD Bureau of Meterology