Ways to get in touch with us

Send an enquiry

Residential
Log into MyAccount and click ‘Help & Support’ to send us a message, or email info@momentum.com.au
Small to medium business
Log into MyAccount and click ‘Help & Support’ to send us a message, or email info@momentum.com.au
Large business
If you’re an existing customer, get in touch with your account manager or email CIOperations@hydro.com.au Otherwise, email tenders@momentum.com.au

Call us

Prefer to call? Speak with one of our people in Melbourne or Tassie.

Residential

Thinking of switching?
1800 794 824
8am-6pm, Monday - Friday (AET)
Already a customer?
1300 662 778
8am-7pm, Monday - Friday (AET)
International?
+61 386126400
8am-7pm, Monday - Friday (AET)

Small to medium business

Thinking of switching?
1800 794 824
8am-6pm, Monday - Friday (AET)
Already a customer?
1300 662 778
8am-7pm, Monday - Friday (AET)
International?
+61 386126400
8am-7pm, Monday - Friday (AET)

Large business

03 8612 6450
9am-5pm, Monday - Friday (AET)
Blog

Get the scoop on renewable energy, power saving tips and bad energy puns.

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Questions from customers

How do I read my Momentum Energy bill?

There’s a lot of information on your bill, and sometimes it’s hard to know what it means or why it’s there. To get an idea of what’s what, take a look at our bill guides.

I'm having trouble paying bills. What should I do?

If you’re experiencing financial difficulty, we’ve got payment assistance options to help.

If you just need a little more time to pay, you can request a payment extension through MyAccount by clicking ‘Payment options’, then ‘Request an extension’. But if you think you need help beyond a payment extension, more support is available. You can find out more on our Payment Assistance page, or call us on the number at the bottom of the page to speak to a dedicated team member.