There's lots of helpful information on your gas and electricity bills.

If you've ever wondered who to call in an emergency, how we calculate your invoice or what all those abbreviations mean, our how-to guides have the answers.

Just click the links to download the full guide.


Electricity: How to read your bill

We have different bill types for our different types of customers. Choose the relevant gas and electricity bill guide from the list below.

Residential electricity electricity bill guide
Small / Medium business electricity bill guide
Large business electricity bill guide


Gas: How to read your bill

Gas bill guide