To see a range of energy plans and prices (including solar feed-in tariffs for your address) visit our energy plans page or call us on 1800 627 228.
What’s not to like about turning sunlight into savings? Whether you’re contemplating a new solar installation or trying to work out how to make the most of an existing system, you’ve come to the right place.
Solar power is a type of renewable energy that involves capturing radiation from the sun and converting it into electricity. It’s the largest renewable energy source in Australia right now and expected to play a big part in our future energy mix. Really, it’s quite clever that humans figured out how to do this!
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A home solar installation gives you the power to harness clean, renewable energy for use in your home, reducing the amount of electricity you pay for. You can also earn bill credits (via your solar feed-in tariff) by sharing what you don’t
use with the grid.
A home solar setup can:
To make electricity, solar panels absorb light and use it in a way that creates electrical energy. That energy is converted into the type of electricity we use in our homes. So long as panels produce enough energy, the electrical items
in our homes get the power they need from the sun, instead of relying on electricity from the grid.
Most Australian solar installations cover their install costs in the first 4-8 years. If you use a lot of your own power during daylight hours, you’ll recoup costs at the speed of light, well, almost.
According to the Victorian State Government, installing
rooftop solar panels saves Victorian households an average of $1073 per year on annual electricity bills.
Here are the steps it takes to get your solar installed, your meter updated and shiny solar credits flowing your way.
We can’t give you a precise time estimate because there’s a lot of steps in the process that rely on your solar installer (they put the panels on your roof) and your energy network (power lines and metering)
– not to be confused with your energy retailer (that’s us).
However, we’ve helped enough clients troubleshoot the process to know where things are most likely to get stuck.
So, you’ve got your panels – where are the credits? If you aren’t seeing solar credits on your bill yet, you might be stuck at one of these two steps:
Step 4 – Look out, it’s a doozy. We can’t get moving until your solar installer submits their paperwork. They might need a little nudge to remind them to send their paperwork to us
at firstname.lastname@example.org or to the distributor if you’re supported by Citipower, Powercor,
United Energy, Ergon or Energex.
Pro tip: ask them for a copy or to loop you in on their contact with us.
Step 5 – Just give us a sign. Double check you’ve signed and returned your Solar Authorisation Form (SAF) to us. You’re so close to the finish line, but we do need a signature to have
your distributor check (and potentially switch out) your meter so we can see what you’re producing and accurately credit your bill.
Pro tip: To avoid delays and multiple visits from your network make sure there’s clear (and safe) access to your meter. Unlock the gate, restrain the dog, trim that prickly pear.
If you’ve tried everything without luck (or just need some moral support) our customer support team will do their best to help you get to the
bottom of things.
Here are our current retailer feed-in tariffs for Victoria, New South Wales, Queensland and South Australia:
These rates include GST where applicable. If you remain eligible for a legacy government scheme with a higher FiT, we will pay you in line with the scheme.
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