When things get tough
Sometimes life can take an unexpected turn. If you're experiencing difficulties making your payments, please talk to us as soon as you can. We can help work though arrangements with you to find the best possible solution.
What is Payment Difficulty?
You may experience payment difficulty as a residential customer when you have the intention to pay your accounts, but don't have the financial capacity to meet your payment requirements. Payment difficulty can be either temporary or long-term.
Momentum Energy works proactively with financial counsellors to identify customers experiencing payment difficulty. We can assist you with a range of support mechanisms and access to educational tools.
Because the laws and regulations which govern how we sell you energy differ from state to state, the assistance we can provide you depends on where your supply address is located.
Payment Assistance Policy for NSW, QLD, SA, ACT and Bass Strait Islands
Payment Assistance Policy for Victoria