Your safety is important to us
If you or someone you know is in immediate danger, call 000.
If you need family violence counselling, information or general support, please call 1800 RESPECT (1800 737 732).
Policy purpose
Momentum Energy’s Family Violence Policy explains how we can support you if you are impacted by domestic or family violence (referred to as family violence throughout this document). Our approach follows recognised better practice for supporting energy customers affected by family violence.
Definition of family violence
Family violence means any behaviour by someone that harms, scares, or controls a family member. It includes behaviour towards current or former partners, which is also known as domestic violence. It also includes family violence within a broader family context.
Family Violence includes physical or sexual abuse, emotional or psychological abuse, financial control, threats, or forcing someone to do things against their will. It is also behaviour that dominates or controls a family member and makes them fear for their safety or someone else’s. Family violence also includes situations where a child sees, hears, or is exposed to any of this behaviour or its effects.
Family violence is a serious and widespread issue that causes significant harm. It affects people’s health, wellbeing and daily life, and can have a lasting impact on families and communities. It can happen to anyone, and it looks different for different people and can occur in any kind of relationship. We know that women and children are more often affected. Some people face extra difficulty in accessing help because of inequality or discrimination.
We stand against all forms of family violence
Momentum Energy condemns the perpetration of violence in all its forms. We take a zero-tolerance approach to the misuse of our services to perpetrate family violence, including financial abuse. As an essential service provider, we actively support our customers and employees affected by family violence. Your safety is our top priority.
Contacting us
You can contact the Keeping Momentum team directly on 1300 415 375, Monday to Friday 8am – 6pm, or by email at keeping.momentum@momentum.com.au. You can also contact us in writing at PO Box 353, Flinders Lane, VIC 8009. If there’s a particular time you’d like us to call you or reply to your email, please let us know. You can contact us through an interpreter service on 1800 497 170, or the National Relay Service.
Support networks
We offer referrals to specialist family violence and hardship support services. We can offer a warm referral if necessary through our Keeping Momentum team. We have additional services listed here.