Move your business energy with Momentum

For electricity:
If you let us know you're on the move before 12pm (on a business day) we can connect you that very same day. If you request your move after 12pm or on a weekend or public holiday, we can have the power up and running at your new site by the next business day.

(But it’s always best to let us know ASAP to guarantee your preferred connection date).

Just head into MyAccount and let us know you’re moving. So when the doors open, the lights will be on too.

For gas:
Gas is very rarely disconnected, so you should be connected on the day you move in. We organise a meter read for the date you give us when you sign up. If your gas is disconnected, we’ll organise a reconnection with your distributor which can take up to 48 hours.

^{These timeframes may be delayed if there are any issues with the information you have provided or we need to contact you for further information.}

In MyAccount, click ‘Organise your move’ and follow the prompts to give us your new business address and the date you want to be connected. You can choose to keep your current plan or pick a new one.

Keep in mind if you’re moving to a new business location, you may have new energy usage requirements, equipment or capabilities (so a new plan might suit you better).

This will only organise a connection at your new business address. Make sure you organise a ‘move out’ to disconnect the power from your old site, or we’ll think you’re still doing important business there and keep sending you bills (and no one wants more bills). There’ll be an option to sort the move out after you’ve sorted the move in, but you can also do it by clicking ‘Organise your move’ from the MyAccount dashboard, then clicking ‘Organise my move out only’.

Log into MyAccount.

If using MyAccount online isn’t your thing, get in contact with us and we’ll be able to help.

We’ll tell your distributor when you want to be connected.

Distributors take care of the poles, wires and pipes that get gas and electricity to you. They may charge a connection fee, which depends on your meter type and how quickly you need to be connected. Our fees and charges page has more info.

For electricity, make sure the main switch is in the ‘off’ position by 7am on your connection day. You’ll also need to make sure there’s clear, safe access to the meter.

Your main switch is in your fuse box, or meter box. If you don’t have a dedicated electrical room, you’ll probably find it on an outside wall, or close to the entrance.

Check in with the owner or real estate agent if you don’t have access to the site yet or have trouble finding your meter box.

Once we’ve confirmed your connection, you can turn your main switch back on. In most cases, gas remains connected, so all the distributor needs is access to the meter to take a read.

Once we get the thumbs up from your distributor, we’ll get in touch to let you know your business electricity is connected. If your main switch was in the ‘off’ position, now’s the time to flick it back on.

If your gas wasn’t already connected, we’ll let you know when it is.

Different companies look after each service, so gas and electricity connections can happen at different times.