If you're wondering whether you might be eligible for a concession or energy rebate towards your energy bill, this is a great place to start investigating. Energy retailers in Australia administer a series of concession programs on behalf of State Governments. They aim to provide customers with extra help or assistance when they need it.

Victorian Concession information
New South Wales Concession Information
Queensland Concession Information
South Australia Concession Information
Tasmania Concession Information

Victorian Concession Information

There are a number of concessions available to customers in Victoria. For more information on the types of concession available, eligibility and applying for concessions please select the relevant link below.

Life Support Concession
Medical Cooling Concession
Service to Property Charge Concession
Controlled Load Electricity Concession
Annual Electricity Concession
Excess Energy Concession
Transfer Fee Waiver Concession
Utility Relief Grant Scheme (URGS)
Winter Gas Concession

If you believe you are eligible for any of these concessions, it is important you contact Momentum Energy to arrange Application on your account by calling us on 1300 662 778 on weekdays, between 8:00am and 6:00pm. Further information is also available from the Department of Health and Human Services:

VIC - Department of Health and Human Services
Level 13, 555 Collins Street
Melbourne Vic 3000
Tel: 9616 7600


Life Support Concession

The Life Support Concession is provided by the Department of Health and Human Services (DHHS) to assist customers who require the use of specific life support machines in their home. The concession provides a discount that is equivalent to 1880kw/h of electricity per year for eligible machines.


Eligibility

The concession is available for customers who have one of the following machines in their home:

  • Oxygen Concentrators
  • Haemodialysis Machines
  • Intermittent Peritoneal Dialysis Machines

In addition to the above, the electricity account holder must also have a valid concession card. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession.

The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


What do I need to do?

If you have either a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes:

  1. Contact Momentum Energy to register your life support requirement on 1300 662 778. We will send you an information letter and a Medical Confirmation form.
  2. Please:
    • Complete the Medical Confirmation form.
    • Have it certified by your medical practitioner.
    • Return it to us within 15 days of receiving the form using any of the addresses below:

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228

 


Medical Cooling Concession:

The Medical Cooling Concession is provided by the Department of Health and Human Services for electricity usage between 1 November and 30 April (inclusive) each year. It provides a 17.5% discount on electricity bills during this period. A customer eligible for the Medical Cooling Concession will also receive the Annual Electricity Concession.


Eligibility

To be eligible for the concession a customer must hold a valid concession card and have a medical condition which qualifies as determined by the Department of Health and Human Services (DHHS). Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession.


Examples of qualifying medical conditions include:

  • Multiple Sclerosis
  • Lymphoedema
  • Parkinson’s Disease
  • Fibromyalgia
  • Motor Neurone Disease
  • Post-Polio Syndrome
  • Poliomyelitis
  • Scleroderma
  • Systemic Lupus Erythematosus (SLE)

The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


Application

To apply for this concession, eligible customers need to complete the Application Form and have it certified by their medical practitioner before submitting it to us.

The completed form can be returned to any of the addresses below:

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228



Service to Property Charge Concession:

The Service to Property Charge Concession is designed to assist customers who have low electricity usage at their property. In instances where the Service to Property Charge (identified on Momentum Energy bill as the Daily Charge) is higher than charges for the electricity consumed at the property, customers eligible will receive a concession amount equal to the difference between the two.


Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.



Controlled Load Electricity Concession:

The Controlled Load Electricity Concession provides a 13% reduction on controlled load electricity charges for eligible cardholders who are charged an controlled load tariff for separately metered slab heating or hot water. Please note this concession does not apply to customers who have off peak tariffs based on time of use only. The concession is applied at all times throughout the year.


Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.



Annual Electricity Concession:

The Annual Electricity Concession is a year-round reduction on eligible customer’s electricity bills. From 1 July 2012, the Victorian Government reduced this concession due to the implementation of compensation that low income households receive through the implementation of the Carbon Tax through the Commonwealth Clean Energy Future Household Assistance Package. As a consequence, the Annual Electricity Concession will not be applied to $171.60 of a concession holder’s annual electricity bill (equivalent to 8.23 cents per day). Customers eligible for the concession will therefore receive a 17.5% reduction on their bill, less 8.23 c/day for the number of days in the billing period.


Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.



Excess Energy Concession:

The Excess Energy Concession was introduced by the Victorian Government in December 2013 to address fraud and misuse of the Annual Electricity Concession and Winter Gas Concession. The changes are designed to ensure that those concessions are better targeted to residential customers that need the most assistance.


Eligibility

Customers who are eligible for the Annual Energy Concession on their electricity bills and gas bills may be eligible for the Excess Energy Concession. Where a customer exceeds the trigger level amount, they will need to apply for the Excess Energy Concession to continue to receive:

  • The 17.5 per cent concession on electricity consumed above the trigger level amount. The trigger level amount is set at $412.36 (excluding GST) for the Annual Electricity Concession and is an annual amount.
  • The 17.5 per cent concession on gas consumed above the trigger level amount. The trigger level amount is set at $222.73 (excluding GST) of the Winter Gas Concession and is an annual amount.

Application

Momentum Energy will identify you need to apply for the Excess Energy Concession and will send you an Application form. Eligible cardholders will need to submit the completed Application to the Services Australia. The Department will check your Eligibility and advise Momentum Energy, who will then calculate the Excess Electricity Concession and apply this to your energy bill.

Customers receiving the Life Support Concession or the Medical Cooling Concession will not be required to apply for the Excess Energy Concession. They will automatically receive the Concession when they reach the trigger level amount.



Transfer Fee Waiver Concession:

The Transfer Fee Waiver Concession is designed to waive the fee normally payable by a customer when eligible cardholders move property.


Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.



Utility Relief Grant Scheme (URGS)

The Utility Relief Grant Scheme provides assistance to customers who do not have the capacity to pay their current electricity bill due to a sudden or temporary financial crisis. These customers are at risk of disconnection of supply due to non-payment.
A customer may only apply through the scheme once every 2 years for their electricity account.


Eligibility

To be eligible for the concession a customer must hold a valid concession card or be registered within Momentum’s hardship program. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession.


In addition to the above, it must be demonstrated that the difficulty is unexpected and has resulted in being unable to pay your electricity bill without assistance. Further, the account must be at risk of non-supply and at least one of the following conditions need to be met:

  • A significant increase in usage
  • A recent decrease in income (e.g. due to loss of employment)
  • High unexpected expenses on essential items
  • The cost of shelter is more than 30 per cent of the household income
  • The cost of utility usage is more than 10 per cent of the household income

Application

To apply for this scheme, please contact Momentum Energy on 1300 662 778 so we may discuss your circumstances and provide an Application form.



Winter Gas Concession

The Winter Gas Concession is a reduction on eligible customer’s gas bills which applies for the period 1 May to 31 October each year. From 1 July 2012, the Victorian Government reduced this concession due to the implementation of compensation that low income households receive through the implementation of the Carbon Tax through the Commonwealth Clean Energy Future Household Assistance Package. As a consequence, the Winter Gas Concession will not be applied to $62.40 of a concession holder’s winter gas bill (equivalent to 5.93 cents per day). Customers eligible for the concession will therefore receive a 17.5% reduction on their bill, less 5.93 c/day for the number of days in the billing period.


Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

  • Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Cards issued by Centrelink
  • Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.


Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.

New South Wales Concession Information

For language assistance, please scroll to the bottom of this page.

If you’re an electricity customer in NSW, you may be entitled to one of these ‘social programs for energy’ rebates – all funded by the NSW Government.

Low Income Household Rebate
Life Support Rebate
Medical Energy Rebate
Family Energy Rebate
Government Schemes for Payment Assistance
Seniors Energy Rebate

If you believe you are eligible for any of these concessions, it is important you contact Momentum Energy to arrange Application on your account by calling us on 1300 662 778 on weekdays, between 8:00am and 7:00pm.


 

Low Income Household Rebate

This provides a daily rebate to eligible customers on their energy bill. The amount applied to each bill varies according to the number of days within the billing period.

Eligibility

You must be a NSW resident and the primary account holder must hold a valid concession card. The concession can only be applied to the primary place of residence. The valid concession cards are:

  • Pensioner Concession Cards issued by the Services Australia or the Department of Veterans' Affairs
  • Health Care Card issued by the Services Australia
  • A Department of Veterans' Affairs Gold Card marked as being either:

    • War Widow or War Widower Pension; or
    • Totally and Permanently Incapacitated (TPI); or
    • Disability Pension (EDA)
  • Application

    Read more about the Low Income Household Rebate and to add this rebate to your energy account, please call Momentum on 1300 662 778 between 8am and 7pm (AEST) Monday – Friday.

    Ελληνικά

    Διαβάστε περισσότερα σχετικά με την Low Income Household Rebate και για να προσθέσετε αυτήν την έκπτωση στον λογαριασμό ενέργειάς, καλέστε την Momentum στο 1300 662 778 μεταξύ 8πμ και 7μμ (AEST) Δευτέρα - Παρασκευή.

    Italiano

    Per saperne di più sul Low Income Household Rebate, ossia sullo sconto per i nuclei familiari a basso reddito, e includere tale agevolazione alla vostra bolletta energetica, chiamate Momentum al numero 1300 662 778 tra le ore 8 e le 19 (AEST) dal lunedì al venerdì.

    한국어

    Low Income Household Rebate에 대해 더 알아보려면 하이퍼링크를 참조하세요. 해당 환급 혜택을 에너지 요금에 적용하려면 월요일~금요일 오전 8시와 오후 7시(호주 동부 표준시) 사이 Momentum 1300 662 778 번으로 연락하시기 바랍니다.

    普通话

    了解更多关于Low Income Household Rebate(低收入家庭返款)的详情,并将这一返款添加至您的能源账户,请于周一至周五早8点至晚7点间(澳大利亚东部标准时间)拨打1300 662 778联系Momentum。

    廣東話

    請進一步閲讀Low Income Household Rebate(低收入家庭回扣)。欲將此回扣算入你的能源賬額,請致電Momentum公司,號碼1300 662 778,營業時間為週一至週五上午8時至晚上7時(澳洲東部時間)。

    Español

    Lea más acerca del Low Income Household Rebate y para agregar este descuento a su cuenta de energía llame a Momentum al 1300 662 778 de lunes a viernes, de 8 a 19 horas (hora de la costa oriental de Australia).

    Tiếng Việt

    Hãy đọc thêm về Low Income Household Rebate và để được nhận giảm giá này trong tài khoản điện, xin quý vị vui lòng gọi điện cho Momentum theo qua số 1300 662 778 từ 8 giờ sáng đến 7 giờ tối (Giờ Đông bộ Úc châuMelbourne/Sydney) Thứ Hai - Thứ Sáu.


     

    Life Support Rebate

    The Life Support Rebate is designed to help customers who need, or have someone living with them who needs, an approved life support machine in their home to cover the costs of their energy bill. The rebate amount varies depending on the type of machine.

    Eligibility

    The rebate is available for customers who are a NSW resident and who have one of these machines in their home:

    • Power wheelchairs for quadriplegics
    • Positive Airways Pressure (PAP) device
    • Enteral Feeding Pump
    • Phototherapy equipment
    • Home Dialysis
    • Ventilators (does not include nebulizers, humidifiers or vaporizers)
    • Oxygen concentrators
    • Total Parenteral Nutrition (TPN) pump
    • External heart pump

    Customers will need to have been assessed by a registered medical practitioner to verify the use of the approved life support equipment is required at their principal place of residence.

    Read more about eligible life support equipment and download the PDF form for rebate rates.

    The rebate is only applicable for a principal place of residence where approved life support equipment is used by the primary account holder or another person who lives at the address.

    You’ll need to re-apply for this rebate every two years as stipulated on the form.

    What do I need to do?

    If you have a life support machine that’s eligible for a rebate:

    1. Register your life support requirement by calling Momentum on 1300 662 778 between 8am and 7pm, Monday - Friday. We’ll send you an information letter and a Medical Confirmation form
    2. Ελληνικά

      Διαβάστε περισσότερα σχετικά με την Low Income Household Rebate και για να προσθέσετε αυτήν την έκπτωση στον λογαριασμό ενέργειάς, καλέστε την Momentum στο 1300 662 778 μεταξύ 8πμ και 7μμ (AEST) Δευτέρα - Παρασκευή.

      Italiano

      Per saperne di più sul Low Income Household Rebate, ossia sullo sconto per i nuclei familiari a basso reddito, e includere tale agevolazione alla vostra bolletta energetica, chiamate Momentum al numero 1300 662 778 tra le ore 8 e le 19 (AEST) dal lunedì al venerdì.

      한국어

      Low Income Household Rebate에 대해 더 알아보려면 하이퍼링크를 참조하세요. 해당 환급 혜택을 에너지 요금에 적용하려면 월요일~금요일 오전 8시와 오후 7시(호주 동부 표준시) 사이 Momentum 1300 662 778 번으로 연락하시기 바랍니다.

      普通话

      了解更多关于Low Income Household Rebate(低收入家庭返款)的详情,并将这一返款添加至您的能源账户,请于周一至周五早8点至晚7点间(澳大利亚东部标准时间)拨打1300 662 778联系Momentum。

      廣東話

      請進一步閲讀Low Income Household Rebate(低收入家庭回扣)。欲將此回扣算入你的能源賬額,請致電Momentum公司,號碼1300 662 778,營業時間為週一至週五上午8時至晚上7時(澳洲東部時間)。

      Español

      Lea más acerca del Low Income Household Rebate y para agregar este descuento a su cuenta de energía llame a Momentum al 1300 662 778 de lunes a viernes, de 8 a 19 horas (hora de la costa oriental de Australia).

      Tiếng Việt

      Hãy đọc thêm về Low Income Household Rebate và để được nhận giảm giá này trong tài khoản điện, xin quý vị vui lòng gọi điện cho Momentum theo qua số 1300 662 778 từ 8 giờ sáng đến 7 giờ tối (Giờ Đông bộ Úc châuMelbourne/Sydney) Thứ Hai - Thứ Sáu.

    3. Please:
      • Complete the Medical Confirmation form
      • Have the form certified by your medical practitioner
      • Return the form to us by the due date on the form using one of the methods below:

    Email: info@momentum.com.au
    Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
    Fax: (03) 9620 1228

     

    Medical Energy Rebate

    The Medical Energy Rebate is is for customers who’ve been diagnosed as unable to self-regulate their body temperature in extreme hot or cold temperatures.

    Eligible customers can get a daily rebate on their energy bill. The amount applied to each bill varies according to the number of days in the billing period.

    Eligibility

    You must be a NSW resident and the account holder must complete and return a Medical Energy Rebate Application Form, hold a valid concession card and the concession can only be applied to your primary place of residence. The valid concession cards are:

    • Pensioner Concession Cards issued by the Services Australia or the Department of Veterans' Affairs
    • Health Care Card issued by Services Australia
    • Department of Veterans' Affairs Gold Card

    Read more about the NSW Medical Energy Rebate and rates, and download the NSW Medical Energy Rebate Application Form.

    Application

    1. To have this concession applied to your energy bill, you need to complete the Medical Energy Rebate Application Form, and have it certified by a medical practitioner (who is not the applicant).
    2. Ελληνικά

      Για να εφαρμοστεί αυτή η έκπτωση στο λογαριασμό ενέργειάς σας, πρέπει να συμπληρώσετε το Medical Energy Rebate Application Form, να το πιστοποιήσετε από ιατρό (που δεν είναι ο αιτών) και να το επιστρέψετε σε εμάς.

      Italiano

      Per godere di questa agevolazione sulla vostra bolletta energetica, dovrete compilare l’apposito modulo denominato Medical Energy Rebate Application Form, farlo attestare da un operatore sanitario (una persona diversa dal richiedente) e farlo pervenire a noi.

      한국어

      에너지 요금에 해당 할인 혜택을 적용하기 위해서는 Medical Energy Rebate Application Form을 작성해야 하며, 이 서류는 의료종사자(신청인 본인 제외)의 보증을 받은 후 제출해야 합니다.

      普通话

      如要获得这一能源账单的优惠,您需要填写Medical Energy Rebate Application Form(医疗能源返款申请表),让一位医师(非申请人)对表格进行证明并将表格返还给我们。

      廣東話

      要將此優惠算入你的能源賬額的話,你需先填寫一份Medical Energy Rebate Application Form表格,經由一名醫護人員(非申請人本人)認證,然後將表格回交給我們。

      Español

      Para que se aplique esta concesión a su factura de energía deberá rellenar el formulario Medical Energy Rebate Application Form, pedirle a un médico que lo certifique, y enviárnoslo.

      Tiếng Việt

      Để nhận được sự triết giảmvới hóa đơn điện của mình, quý vị cần phải điền vào Medical Energy Rebate Application Form, mang mẫu đơn này đi xin bác sĩ chứng nhận và gửi lại cho chúng tôi.

    3. Please return the form to us using one of the methods below:

    Email: info@momentum.com.au
    Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
    Fax: (03) 9620 1228


     

    Family Energy Rebate

    The Family Energy Rebate helps family households with dependent children to cover the cost of their electricity bills.

    Eligibility

    You must be a NSW resident who’s received the Federal Government Family Tax Benefit (FTB) A or B for the previous financial year, and have had your entitlement to the FTB payments finalised by Centrelink. Also, the rebate only applies to the customer whose name appears on the electricity account and the account must be for their principal place of residence.

    Application:

    To apply for the rebate, visit the Family Energy Rebate website and complete the Application Form.

    Ελληνικά

    Για να υποβάλετε αίτηση για έκπτωση, επισκεφτείτε την ιστοσελίδα Family Energy Rebate website και συμπληρώστε την Application Form.

    Italiano

    Per richiedere lo sconto, visitate il sito del Family Energy Rebate e compilate il modulo di domanda, ossia l’Application Form.

    한국어

    환급 신청은 Family Energy Rebate 웹사이트를 통해 Application Form을 작성해주시기 바랍니다.

    普通话

    如要申请这项返款,请访问Family Energy Rebate 网站并填写 Application Form(申请表)。

    廣東話

    欲申請回扣,請前往Family Energy Rebate 網站,然後從該處填寫一份 申請表

    Español

    Para solicitar el descuento, consulte la página web Family Energy Rebate y rellene el Application Form.

    Tiếng Việt

    Để xin được giảm giá, hãy truy cập trang mạng Family Energy Rebate và điền vào Application Form.

     

    Government Schemes for Payment Assistance

    The social programs for energy (in addition to the rebates) also includes the Energy Accounts Payment Assistance Scheme (EAPA). It is a program for energy bills payment assistance and is designed to assist residential customers who are experiencing difficulty in paying their energy bill as a result of a crisis or emergency situation.

    Application

    To find out more information and how to apply, visit the NSW EAPA website and complete the Application Form. You can also apply by calling Service NSW on 13 77 88.

    Ελληνικά

    Για περισσότερες πληροφορίες, επισκεφτείτε την ιστοσελίδα NSW EAPA website και συμπληρώστε την Application Form. Μπορείτε επίσης να κάνετε αίτηση καλώντας την Service NSW στο 13 77 88.

    Italiano

    Per maggiori informazioni, visitate il sito del NSW EAPA e compilate l’Application Form. Potete anche fare domanda chiamando Service NSW al numero 13 77 88.

    한국어

    더 자세히 알아보려면 NSW EAPA 웹사이트를 통해 Application Form을 작성해주시기 바랍니다. Service NSW 13 77 88 번으로 전화 신청도 가능합니다.

    普通话

    更多信息,请访问NSW EAPA网站并填写Application Form(申请表)。您也可以拨打13 77 88联系Service NSW。

    廣東話

    欲知詳情,請訪閲NSW EAPA網站,並填寫申請表。你亦可通過電話申請。請致電Service NSW,號碼13 77 88。

    Español

    Para obtener mayor información consulte la página web NSW EAPA y rellene el Application Form. Además podrá presentar su solicitud por teléfono; llame a Service NSW al 13 77 88.

    Tiếng Việt

    Nếu qúy vị muốn tìm hiểu thêm thông tin, hãy truy cập trang mạng NSW EAPA và điền vào Application Form. Quý vị cũng có thể làm đơn bằng cách gọi điện cho Service NSW qua số 13 77 88.


     

    Seniors Energy Rebate

    The Senior Energy Rebate is available to independent retirees who hold a Commonwealth Seniors Health Card.

    Eligibility

    To be eligible, you must:

    • Be a NSW resident
      • The name on the concession card must match the name of the primary account holder on the electricity account
      • The electricity account must be for your principal place of residence
    • Provide the following information to Service NSW:
      • National Metering Identifier (NMI) Number (this can be found on your electricity bill)
      • Commonwealth Seniors Health Card number and expiry date
      • Retailer name (Momentum Energy)

    Commonwealth Seniors Health Card eligibility status will be checked as at the date of an application being received. A lump sum payment will be paid directly into the customer’s nominated bank account by the NSW Government.

    Application

    You can apply online via the Service NSW website, calling Service NSW on 13 77 88 or by visiting the nearest Service NSW Service Centre.

    Ελληνικά

    Μπορείτε να κάνετε αίτηση μέσω διαδικτύου μέσω του Service NSW website, καλώντας την Service NSW στο 13 77 88 ή με ή με την επίσκεψη του πλησιέστερου Service NSW Service Centre.

    Italiano

    Potete presentare domanda on-line tramite il sito di Service NSW, chiamando Service NSW al numero 13 77 88 o recandovi al più vicino Service NSW Service Centre.

    한국어
    신청은 Service NSW 웹사이트를 통해 온라인으로 접수 가능하며, 또는 Services NSW 13 77 88 번으로 전화하거나 가까운 Service NSW Service Centre에서 직접 할 수 있습니다.
    普通话

    您可以通过Service NSW网站在线申请,拨打13 77 88联系Service NSW Service Centre服务Service NSW或前往离您最近的中心。

    廣東話

    你可以在網上進行申請,網址為Service NSW網站;亦可通過電話申請,請致電Service NSW,號碼13 77 88;或前往你附近的Service NSW服務中心。

    Español

    También puede hacer su solicitud en línea por medio de la página web de Service NSW, por teléfono a Service NSW al 13 77 88 o personalmente en el centro Service NSW Service Centre más cercano.

    Tiếng Việt

    Quý vị có thể làm đơn trực tuyến qua trang mạng của Service NSW, gọi điện cho Service NSW qua số 13 77 88 hoặc đến văn phòng gần nhất của Service NSW Service Centre.

    Language Assistance

    For interpreter services for languages other than English, please call our Customer Care Team on 1300 662 778 between 8am and 7pm Monday to Friday.

    Italian – Per assistenza di interpretariato, La preghiamo di telefonare 1300 662 778

    1300 662 778 االت صال ي ج ر ال فوري ة ال ترجمة ب خدمة ل ال س تعان ة – Arabic Simplified

    Chinese – 如需翻译协助,请致电 1300 662 778

    Greek – Αν χρειάζεστε διερμηνέα, τηλεφωνήστε στο 1300 662 778

    Spanish – Para la asistencia de un intérprete llame al 1300 662 778

    Vietnamese – Để được trợ giúp từ phiên dịch viên, vui lòng gọi điện thoại 1300 662 778

Queensland Concession Information

There are a number of rebates available to electricity customers in Queensland. For more information on the types of rebates available, eligibility and applying for rebates, please select the relevant link below.

Energy Rebate
Medical Cooling and Heating Electricity Concession Scheme
Electricity Life Support
Home Energy Emergency Assistance Scheme

For more information, please visit the Queensland Government's cost of living support page.



Energy Rebate

Eligible Queensland residential customers can receive a rebate on the cost of their energy which is applied to their bill as a daily rebate per billing day.


Eligibility

Rebates are available to people who have any of the below:

  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card
  • Department of Veterans’ Affairs Pensioners Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card
  • Commonwealth Health Care Card (Electricity Rebate only)
  • Asylum seeker status (residents will need to provide their ImmiCard details) (Electricity Rebate only)

To be eligible, the card holder must be the electricity account holder and also live alone or share their principal place of residence with (only) any of the below:

  • their spouse
  • other people who hold a Pensioner Concession Card or Queensland Seniors Card
  • other people wholly dependent on them
  • other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent
  • other people who live with the card holder to provide care and assistance, and who do not pay rent

Applicants must also declare that no other persons except casual visitors share the residence with them. Full Eligibility details for the rebate are provided on the Electricity Concession Application form. Please return the completed form to Momentum for concession to be applied

Post:
Momentum Energy PTY, LTD
PO Box 353, Flinders Lane Melbourne, VIC, 8009
Email: info@momentum.com.au
Fax: 03 9620 1229

 

Medical Cooling and Heating Electricity Concession Scheme

In QLD, the Medical Cooling and Heating concessions are directly managed by Department of Communities, Disability Services and Seniors. Find out more about the Medical Cooling and Heating Electricity Concession Scheme. To apply, call 13 74 68 or download the Application form and send it to:

Concession Services, Smart Service Queensland
PO Box 10817, Adelaide Street, Brisbane, QLD, 4000


Electricity Life Support

The Electricity Life Support Concession Scheme provides financial assistance to seriously ill people who use home-based life support systems (oxygen concentrators or kidney dialysis machines) provided they have been medically assessed in accordance with the Eligibility criteria determined by Queensland Health.

In QLD, the rebate for Life Support is managed by Department of Communities, Disability Services and Seniors.

For more information to check your eligibility and how to apply, see the Department's Electricity life support concession page.


Register for Life Support protection on your account

If you or someone living with you have either a life support machine or any other type of machine prescribed by a doctor for life support purposes (whether eligible for concession or not):

  1. Contact Momentum Energy to register your life support requirement on 1300 662 778. We will send you an information letter and a Medical Confirmation form.
  2. Please:
    • Complete the Medical Confirmation form.
    • Have it certified by your medical practitioner.
    • Return it to us by the date specified on the form by:

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228

 

Home Energy Emergency Assistance Scheme

This scheme helps low-income households who are facing a short-term financial crisis or an unforeseen emergency to pay their current electricity or natural gas bill. The scheme is managed directly by the Queensland Government.


Are you eligible?

The Home Energy Emergency Assistance Scheme (HEEAS) is a one-off payment and households can only receive HEEAS once every two years.

To receive this help, you must be financially responsible for paying the energy bill in your household and:

  • hold a current concession card (Health Care Card / Pensioner Card / DVA Gold Card) or
  • be part of our hardship program or have set up an active payment plan with us, or
  • have an annual combined income of equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Centrelink for details of the maximum income rate

You must also have experienced:

  • a substantial decrease in your household income (e.g. loss of employment, family separation, illness, injury or disability) or
  • high unexpected expenses on essential items

To apply for the Home Energy Emergency Assistance Scheme

  1. Contact Momentum Energy so we can start the application process after considering whether you may meet all the eligibility criteria.
  2. If we consider you may meet the eligibility criteria set by the QLD Government, we will ask Smart Service Queensland to generate an application number and due date for your HEEAS application form.
  3. We’ll send you the partly filled HEEAS application form.
  4. Complete the rest of the details on the HEEAS application form (and return it within 21 days of receiving the application from us) to Smart Service Queensland

Email: HEEAS@smartservice.qld.gov.au 
Post: using the prepaid envelope provided  Home Energy Emergency Assistance Scheme   Concession Services Department of Communities, Disability Services and Seniors   GPO Box 806   Brisbane QLD 4001

The scheme is managed by the Queensland Government. If you need help completing the application form, please contact  Concession Services on 13 QGOV (13 74 68) (local call charge) or (07) 3022 0801. 

Read more about the Queensland Government's Home Energy Emergency Assistance Scheme.


Language Assistance

For interpreter services for languages other than English please call our friendly Customer Care Team on 1300 662 778.

Italian – Per assistenza di interpretariato, La preghiamo di telefonare 1300 662 778
1300662778 االت صال ي ج ر ال فوري ة ال ترجمة ب خدمة ل ال س تعان ة – Arabic
Simplified Chinese – 如需翻译协助,请致电 1300 662 778
Greek – Αν χρειάζεστε διερμηνέα, τηλεφωνήστε στο 1300 662 778
Spanish – Para la asistencia de un intérprete llame al 1300 662 778
Vietnamese – Để được trợ giúp từ phiên dịch viên, vui lòng gọi điện thoại 1300 662 778

South Australia Concession Information

There are a number of concessions available to electricity customers in South Australia. For more information on the types of concession available, eligibility and applying for concessions please select the relevant link below:

Energy Bill Concession
Emergency Financial Assistance
Medical Heating and Cooling Concession

If you believe you're eligible for any of these concessions, it's important you contact the Services Australia (DHS) to arrange an application:

Services Australia (DHS)
Concessions SA Hotline: 1800 307 758
Email: concessions@sa.gov.au



Energy bill concession

To assist South Australian customers with the cost of electricity bills, a State Government concession is available for eligible customers on low or fixed incomes. The concession amount provided per bill will vary depending on the number of days in the billing period. Visit Energy bill concessions to find out more.

Eligibility

To be eligible for the South Australian Energy concession, you must either have an eligible concession card or receive an eligible Centrelink payment. Eligible cards for the concession are:

  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card labelled as Totally and Permanently Incapacitated (TPI), War Widow or Extreme Disablement Adjustment (EDA)
  • DVA Gold Card with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004 
  • Low Income Health Card
  • Commonwealth Seniors Health Care Card

Eligible Centrelink payments are:

  • Jobseeker payment
  • Widow allowance
  • Youth allowance
  • Partner allowance
  • Parenting Payment 
  • Special benefit
  • Community Development Employment Project (CDEP)
  • New Enterprise Incentive Scheme (NEIS)
  • ABSTUDY
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand

In addition to the above, you must not be living with anyone who has an income of more than $3,000 per year unless that person receives an allowance from Centrelink or Department of Veterans' Affairs, or they are your spouse, domestic partner or dependent. The concession is only applicable for your primary place of residence and your name must be on the electricity bill.

Application

In South Australia, all concessions are administered by the Services Australia (DHS). To apply, please complete an application form and submit it to the DHS for processing.

Application forms are available from the SA Government website or alternatively by calling the DHS ConcessionsSA Hotline on 1800 307 758.



Emergency Electricity Payment Scheme

Customers experiencing payment difficulty may be able to receive additional assistance from the Services Australia (DHS). To discuss these schemes please contact a financial counsellor to discuss the options that best suit you, and more information can be found on the South Australian Government’s Financial Aid page.



Medical heating and cooling concession

The medical heating and cooling concession has been implemented to assist fixed or low income South Australians who have a clinically verified medical condition which requires frequent use of heating or cooling appliances in their homes to prevent the worsening of their existing condition. The concession provides a set amount per annum in addition to the Energy Concession. The amount of concession on each bill will vary according to the billing period. Visit the Medical heating and cooling concession page to find out more.

Eligibility

To be eligible for the concession, applicants must have a medical condition (or be the parent or guardian of someone with a medical condition) that requires heating or cooling to prevent severe worsening of their condition.

The applicant must:

  • Live at the address on the application form
  • Provide certification from their medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather
  • Use an air conditioning unit at that address to meet their medical heating and cooling requirements
  • Be financially responsible for the full or part payment of the energy bill

In addition, the applicant must hold either a valid concession card or receive a valid Centrelink payment. Eligible concession cards are:

  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card labelled as Totally and Permanently Incapacitated (TPI), War Widow or Extreme Disablement Adjustment (EDA)
  • DVA Gold Card with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Care Card

Eligible Centrelink payments are:

  • Jobseeker payment
  • Widow allowance
  • Youth allowance
  • Partner allowance
  • Parenting Payment 
  • Special benefit
  • Community Development Employment Project (CDEP)
  • New Enterprise Incentive Scheme (NEIS)
  • ABSTUDY
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand

Application

To receive application forms, or for more information, please visit the SA Government website or call the Medical Heating and Cooling line - 1300 735 350 or DHS Concessions SA Hotline on 1800 307 758.



Changing retailer?

If you are planning to change your energy retailer, you will need to contact DHS and have a copy of your most recent bill.

Tasmania Concession Information

There are three types of concession available to electricity customers in Tasmania.

Annual Electricity Concession
Life Support Concession
Medical Cooling Concession

For more information on these concessions and to see specific concession rates, please visit the Tasmanian Government's Discounts & Concessions page.



Annual Electricity Concession

The Annual Electricity Concession provides a daily discount to eligible customers as a cents per day rate.

  • DHS or DVA Pensioner Concession Card
  • DHS Health Care Card
  • ImmiCard (Bridging Visa E)
  • Tasmanian Concession Card (issued by Department of Communities Tasmania)

Click here to see the Tasmanian Government’s annual electricity concession rate.



Life Support Concession

The Life Support Concession provides a daily discount to eligible customers who use an approved life support system or who live with someone who uses such a system in their principal place of residence.

The approved devices are:

  • Oxygen concentrator
  • Peritoneal dialysis machine
  • Haemo-dialysis machine
  • Chronic positive pressure and airways regulator
  • Continuous positive airways pressure machine
  • Respirator (iron lung)
  • Combination oxygen concentrator and chronic positive pressure and airways regulator
  • Phototherapy machine
  • Left ventricular assist device

Click here to see the Tasmanian Government's life support equipment rebate rates. 

What do I need to do?

If you have either a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes:

  1. Contact Momentum Energy to register your life support requirement on 1300 662 778. We will send you an information letter and a Medical Confirmation form.

  2. Please:
    • Complete the Medical Confirmation form (it can also be downloaded here).
    • Have it certified by your medical practitioner.
    • Return it to us within 15 days of receiving the form via one of the following channels:

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228



Medical Cooling Concession

The Medical Cooling Concession provides a daily discount to eligible customers who have, or who live with a person who has, a medical condition that requires the cooling or heating of the customer's principal place of residence in order to manage that medical condition.

Click here to see the Tasmanian Government’s medical cooling or heating concession rate.

To apply for this concession, eligible customers need to complete the Medical Cooling or Heating Concession Application Form and have it certified by their medical practitioner before submitting it to us via one of the following channels below.

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228