Let’s see if you’re eligible for a government concession or rebate on your energy bill. Each state has various options to give customers extra help when they need it. So check the eligibility criteria for each concession or rebate - and if it looks like you may qualify, click through for more details and how to apply.

Victorian concession information
New South Wales concession information
Queensland concession information
South Australia concession information
Tasmania concession information

Victorian concession information

For language assistance, please scroll to the bottom of this page.

Click the links below for details about the energy concessions available to Victorian residents. If you think you’re eligible for any of these, call us on 1300 662 778 (weekdays, between 8am and 7pm) to arrange for the concession to be applied to your account.


Concession

Eligibility at a glance

Annual Electricity Concession

Concession card holder

Life Support Concession

1. Concession card holder, and
2. Eligible and medically-certified life support machinery^

^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.

Medical Cooling Concession

1. Qualifying medical condition
2. Concession card holder

Service to Property Charge Concession

Concession card holder

Controlled Load Electricity Concession

Concession card holder

Excess Energy Concession

1. Eligible for the Annual Electricity Concession or Winter Gas Concession
2. Approaching or exceeds the annual limit of those concessions

Transfer Fee Waiver Concession

Concession card holder

Winter Gas Concession

Concession card holder

Utility Relief Grant Scheme (URGS)

1. Concession card holder, or part of a qualified low-income household
2. Cannot pay energy bill without assistance
3. Meets certain circumstances (check full listing for details)


For more information, visit the Department of Families, Fairness and Housing website.



Victorian concessions in detail

Annual Electricity Concession:

Benefit

A year-round 17.5% reduction on electricity bills, that applies to all charges apart from the first $171.60 of the annual bill.

Households with very high electricity bills need to apply for the Excess Energy Concession to continue to receive a concession on their bill.

Eligibility

You must hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card.

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.

The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

See the Annual Electricity Concession page on the DFFH website.


 

Life Support Concession:

Benefit

A discount equivalent to 1,880kWh (470kWh per quarter) of electricity per year for eligible life support equipment.

Eligibility

You must:


1. Have one of these life-support machines in your home^:

  • Oxygen concentrators
  • Haemodialysis machines
  • Intermittent peritoneal dialysis machines.

If your machine isn't listed here, and you believe it’s eligible#, please call the Concessions Information Line on 1800 658 521.



2. Hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Health Card.

^ If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’.

# Eligible machines are those that use over 1880 kWh per annum.

* Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.

The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

If you have a life support machine that is eligible for a concession or any other type of machine prescribed by a doctor for life support purposes:


1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and a Medical Confirmation form.


2. Your completed Medical Confirmation Form must be:

  • Certified by a medical practitioner
  • Returned to Momentum by the date specified on the form:

    Email:info@momentum.com.au
    Post: Momentum Energy
    PO Box 353, Flinders Lane
    Melbourne VIC 8009

More information

Visit the Life Support Concession page on the DFFH website.


 

Medical Cooling Concession:

Benefit

A 17.5% discount on electricity bills between 1 November and 30 April (inclusive) each year. If you’re eligible for the Medical Cooling Concession, you’ll also receive the Annual Electricity Concession.

Eligibility

You must:


1. Hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card.

2. Have a qualifying medical condition as determined by the DFFH. Qualifying medical conditions include:

  • Multiple sclerosis
  • Lymphoedema
  • Parkinson’s disease
  • Fibromyalgia
  • Motor neurone disease
  • Post-polio syndrome/poliomyelitis
  • For any condition not listed here, see ‘How to apply’.

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.

The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

1. Complete the application form.


2. Have it certified by your medical practitioner.


3. If your condition is listed above, return the completed form to:

Email:info@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane
Melbourne VIC 8009


4. If your condition is not listed above, send your form to DFFH and they’ll notify Momentum if your condition is approved:

Post: Department of Families, Fairness and Housing Concessions, GPO Box 1774, Melbourne VIC 3001

More information

Visit the Medical Cooling Concession page on the DFFH website.


 

Service to Property Charge Concession:

Benefit

If the Service to Property Charge (called the ‘Daily Charge’ on your bill) is higher than charges for electricity consumed at your property, the concession amount is equal to the difference between the two.

Eligibility

You must hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card.

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.

The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

Visit the Service to Property Charge Concession page on the DFFH website.


 

Controlled Load Electricity Concession:

Benefit

A 13% reduction on controlled load electricity charges at all times throughout the year.

Eligibility

You must:


1. Have controlled load usage for separately metered slab heating or hot water. 


2. Hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Health Card.

Please note, if you‘re on a time-of-use tariff, this concession doesn’t apply during off-peak periods.


* Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.

The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

Visit the Controlled Load Electricity Concession page on the DFFH website.


 

Excess Energy Concession:

Benefit

A concession amount on usage that’s over the limit of the Annual Electricity Concession or the Winter Gas Concession.

Eligibility

You may be eligible if:


1. You receive the Annual Electricity Concession or Winter Gas Concession on your energy bills#.


2. You approach or exceed the annual limit of these concessions.


# If you receive the Life Support Concession or the Medical Cooling Concession and you reach the trigger level amount, you’ll automatically receive the Excess Energy Concession – no need to apply.

How to apply

1. Complete the Excess Electricity/Gas Concession application form we’ll send you when you approach or exceed the annual limit.


2. Send the form to the DFFH who will process your application (this can take up to 4 weeks) and notify us. We’ll then calculate the Excess Energy Concession and apply it to your energy bill.

More information

Visit the Excess Electricity Concession or Excess Gas Concession page on the DFFH website.


 

Transfer Fee Waiver Concession:

Benefit

Waives the electricity connection fee normally payable when moving property.

Eligibility

You must hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card.

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account.

The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

Visit the Electricity Transfer Fee Waiver page on the DFFH website.


 

Winter Gas Concession:

Benefit

A 17.5% reduction on gas bills between 1 May to 31 October each year. (It doesn’t apply to the first $62.40 of this six-month winter period gas bill.)

Households with very high bills will need to apply for the Excess Gas Concession to continue to receive a concession on their bill.

Eligibility

You must hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card.

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

Visit the Winter Gas Concession page on the DFFH website.


 

Utility Relief Grant Scheme (URGS):

Benefit

A grant that goes towards paying your energy bills (see here to find out how much). You can only apply for this grant once every 2 years.

Eligibility

You must:


1. Be part of a low-income household (we may ask some questions to check if you’re eligible) or hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card.

2. Have no way of paying your energy bill without help.


3. Meet at least one of these conditions:

  • You or someone in your household has experienced family violence
  • You’ve had a recent decrease in income (e.g. you’ve lost your job)
  • You’ve had high unexpected expenses on essential items
  • The cost of shelter is more than 30% of the household income

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm) so we can discuss your circumstances and give you an application form.

More information

Visit the Utility Relief Grant Scheme page on the DFFH website.



Language Assistance

If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170. We’re here Monday to Friday from 8am to 7pm (AET).

  • Simplified Chinese: 如需语言协助,请致电 1800 497 170。
  • Traditional Chinese: 若需語言方面的幫助,請致電 1800 497 170。
  • Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
  • Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
  • Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170

New South Wales concession information

For language assistance, please scroll to the bottom of this page.

Click the links below for details about the energy rebates available for New South Wales residents. If you think you’re eligible for any of these, call us on 1300 662 778 (weekdays, between 8am and 7pm) to arrange for the concession to be applied to your account.


Concession

Eligibility at a glance

Low Income Household Rebate

Concession card holder

Life Support Rebate

Eligible and medically-certified life support machinery^

^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.

Medical Energy Rebate

1. Qualifying medical condition
2. Concession card holder

Family Energy Rebate

1. Received the Federal Government Family Tax Benefit (FTB) A or B for the previous financial year
2. Your entitlement to the FTB payments has been finalised by Centrelink

Energy Accounts Payment Assistance (EAPA) vouchers

Experiencing a short-term financial crisis or emergency

Seniors Energy Rebate

Commonwealth Seniors Health Card holder




New South Wales concessions in detail

Low Income Household Rebate:

Benefit

A daily rebate on the electricity account (see here for the rebate value). The amount applied to each bill varies according to the number of days in the billing period.

Eligibility

You must:


1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).


2. Be the primary holder of one of these cards:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • A Department of Veterans' Affairs Gold Card marked as being:
    • War Widow or War Widower Pension, or
    • Totally and Permanently Incapacitated (TPI), or
    • Disability Pension (EDA).

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

See the Low Income Household Rebate page on the Service NSW website.

Language assistance

عربي

اقرأوا المزيد عن خصم Low Income Household Rebate ولإضافة هذا الخصم إلى حساب الطاقة الخاص بكم، يُرجى الاتصال عبر خدمات الترجمة الفورية لدينا على الرقم 170 497 1800. نحن هنا من الاثنين إلى الجمعة من الساعة 8 صباحًا حتى 7 مساءً (بتوقيت شرق أستراليا AET).

فارسی

اطلاعات بیشتر در مورد Low Income Household Rebate را مطالعه کرده و برای افزودن این تخفیف به حساب برق و گاز خود، لطفاً با خدمات ترجمه شفاهی ما به شماره 170 497 1800 تماس بگیرید. ما روزهای دوشنبه تا جمعه از ساعت 8 صبح تا 7 عصر (AET) در دسترس می باشیم.

简体中文

详细了解Low Income Household Rebate。如要将此返款添加到你的能源账户中,请通过我们的口译服务1800 497 170给我们打电话。我们的工作时间是周一到周五上午8点到晚上7点(澳大利亚东部时间)。

繁體中文

欲閱讀更多與Low Income Household Rebate有關的資訊並將此回扣加入您的能源帳戶中,請致電1800 497 170透過口譯服務聯絡我們。我們的服務時間是週一至週五早上8點至晚上7點(澳洲東部時間)。

Tiếng Việt

Tìm hiểu thêm về Low Income Household Rebate và để thêm khoản giảm giá này vào trương mục điện của quý vị, vui lòng gọi qua dịch vụ thông dịch của chúng tôi theo số 1800 497 170. Chúng tôi làm việc thứ Hai đến thứ Sáu từ 8 giờ sáng đến 7 giờ tối (giờ miền đông nước Úc - AET).


 

Life Support Rebate:

Benefit

Rebate amounts are specific to each machine, and can be found on the application form. You need to re-apply for this rebate every two years.

Eligibility

You must:


1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).


2. Use one of these life support machines^ (or someone living with you uses it):

  • Power wheelchairs for quadriplegics
  • Positive airways pressure (PAP) device
  • Enteral feeding pump
  • Phototherapy equipment
  • Home dialysis
  • Ventilators (does not include nebulisers, humidifiers or vaporisers)
  • Oxygen concentrators
  • Total parenteral nutrition (TPN) pump
  • External heart pump.

^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’.

How to apply

If you have a life support machine that is eligible for a rebate or any other type of machine prescribed by a doctor for life support purposes:


1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and Medical Confirmation form.


2. Please:

  • Complete the Life Support Application Form
  • Have it certified by a registered medical practitioner (who is not the account holder), and
  • Return it to Momentum by the date specified on the form:


Email:info@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane
Melbourne VIC 8009

More information

Visit the Life Support Rebate page on the Service NSW website.

Read the Life Support Rebate application form.

Language assistance

عربي

للتعرّف على خصم دعم الحياة (Life Support Rebate) وكيفية تقديم الطلب، قوموا بزيارة Service NSW website. لتسجيل جهاز دعم الحياة الخاص بكم معنا، يُرجى الاتصال عبر خدمات الترجمة الفورية لدينا على الرقم 170 497 1800. نحن هنا من الاثنين إلى الجمعة من الساعة 8 صباحًا حتى 7 مساءً (بتوقيت شرق أستراليا AET).

فارسی

برای کسب اطلاعات در مورد تخفیف حمایت های حیاتی و چگونگی ارائه درخواست، به Service NSW website مراجعه کنید. برای ثبت دستگاه حمایت های حیاتی خود نزد ما، لطفاً با خدمات ترجمه شفاهی ما به شماره 170 497 1800 تماس بگیرید. ما روزهای دوشنبه تا جمعه، از ساعت 8 صبح تا 7 عصر (AET) در دسترس می باشیم.

简体中文

如要了解生命维持设备返款以及如何申请,请访问Service NSW website。如要向我们登记您的生命维持设备,请拨打1800 497 170联系我们的口译服务。我们的工作时间是周一到周五上午8点到晚上7点(澳大利亚东部时间)。

繁體中文

欲了解維生裝置回扣(Life Support Rebate)及如何申請的詳情,請瀏覽Service NSW網站。若要與我們登記您的維生裝置,請致電1800 497 170聯絡我們的口譯服務。我們的服務時間為週一至週五上午8點至晚上7點(澳洲東部時間)。

Tiếng Việt

Muốn tìm hiểu về chương trình Bồi hoàn Chi phí Năng lượng cho Máy trợ sống (Life Support Rebate) và cách nộp đơn, hãy truy cập Service NSW website. Để đăng ký máy trợ sống của quý vị với chúng tôi, vui lòng gọi dịch vụ thông dịch số 1800 497 170. Chúng tôi làm việc từ thứ Hai đến thứ Sáu, 8 giờ sáng đến 7 giờ tối (giờ Đông Úc).


 

Medical Energy Rebate:

Benefit

A daily rebate on energy bills. The amount applied to each bill varies according to the number of days in the billing period.

Eligibility

You must:


1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).


2. Have qualifying medical conditions (as per the application form) and an inability to self-regulate your body temperature (or someone living with you has these).


3. Hold one of these cards:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • A Department of Veterans' Affairs Gold Card.

How to apply

1. Complete the Medical Energy Rebate Application Form.


2. Have it certified by a medical practitioner (who is not the applicant).


3. Return it to Momentum:

Email:info@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane, Melbourne VIC 8009

More information

Visit the Medical Energy Rebate page on the Service NSW website.

Read the Medical Energy Rebate application form.

Language assistance

عربي

للتعرّف على خصم الطاقة الطبي (Medical Energy Rebate) وكيفية تقديم الطلب، قوموا بزيارة Service NSW website.

فارسی

برای کسب اطلاعات در مورد تخفیف برق و گاز مخصوص تجهیزات پزشکی و چگونگی ارائه درخواست به Service NSW website مراجعه کنید.

简体中文

如要了解医疗能源费返款以及如何申请,请访问Service NSW website

繁體中文

欲了解醫用能源回扣(Medical Energy Rebate)及如何申請的詳情,請瀏覽Service NSW網站

Tiếng Việt

Muốn tìm hiểu về chương trình Bồi hoàn Chi phí Năng lượng cho Y tế (Medical Energy Rebate) và cách nộp đơn, hãy truy cập Service NSW website.


 

Family Energy Rebate:

Benefit

A credit on your electricity bill. (See here for info about the credit value)

Eligibility

You must:


1. Be a NSW resident (and the rebate can only be applied to your primary place of residence).


2. Be the account holder.


3. Have received the Federal Government Family Tax Benefit (FTB) A or B for the previous financial year.


4. Have had your entitlement to the FTB payments finalised by Centrelink.


How to apply

Complete the Family Energy Rebate Application Form.

More information

Visit the Family Energy Rebate page on the Service NSW website.

Read the Family Energy Rebate application form.

Language assistance

عربي

للتقدّم بطلب للحصول على الخصم، يُرجى زيارة Family Energy Rebate Website وإكمال نموذج Application Form.

فارسی

برای ارائه درخواست برای این تخفیف، به Family Energy Rebate Website مراجعه کرده و Application Form را تکمیل کنید.

简体中文

如要申请返款,请访问Family Energy Rebate Website并填写 Application Form

繁體中文

若要申請該回扣,請瀏覽Family Energy Rebate網站並填寫 Application Form

Tiếng Việt

Để nộp đơn xin giảm giá, hãy truy cập Family Energy Rebate Website và hoàn tất Application Form.


 

Energy Accounts Payment Assistance (EAPA) vouchers:

Benefit

Vouchers sent electronically to help pay your home electricity or gas account.

Eligibility

For NSW residential customers who are experiencing difficulty paying their energy bill as a result of a crisis or emergency situation. The rebate can only be applied to your primary place of residence.


See full eligibility criteria here.

How to apply

Visit Energy Accounts Payment Assistance on the Service NSW website to complete the Application Form.


Or call Service NSW on 13 77 88.

More information

Visit the Energy Accounts Payment Assistance page on the Service NSW website.

Language assistance

عربي

للتعرّف على المساعدة في دفع حسابات الطاقة (Energy Accounts Payment Assistance) وكيفية تقديم الطلب، قوموا بزيارة Service NSW website.

فارسی

برای کسب اطلاعات در مورد کمک جهت پرداخت حساب های برق و گاز و چگونگی ارائه درخواست به Service NSW website مراجعه کنید.

简体中文

如要了解能源账户支付援助以及如何申请,请访问Service NSW website

繁體中文

欲了解能源帳戶付款援助(Energy Accounts Payment Assistance)及如何申請的詳情,請瀏覽Service NSW網站

Tiếng Việt

Muốn tìm hiểu về chương trình Trợ giúp Trả tiền cho Trương mục Năng lượng (Energy Accounts Payment Assistance) và cách nộp đơn, hãy truy cập Service NSW website.


 

Seniors Energy Rebate:

Benefit

An electricity rebate per household per financial year paid directly into a nominated bank account. (See here for the rebate value.)

Eligibility

You must:


1. Hold a Commonwealth Seniors Health Card

  • Your eligibility status will be checked as at the date of an application being received.
  • The name on the card must match the name of the primary account holder on the electricity account.

2. Be a NSW resident:

  • The electricity account must be for your principal place of residence.

How to apply

Visit the Service NSW website, call Service NSW on 13 77 88, or visit the nearest Service NSW Service Centre.


You’ll need to provide Service NSW with your:

  • National Metering Identifier number (NMI) which can be found on your electricity bill.
  • Commonwealth Seniors Health Card number and expiry date.
  • Electricity retailer’s name (Momentum Energy).

More information

Visit the Seniors Energy Rebate page on the Service NSW website.

Language assistance

عربي

يمكنكم التقدّم بطلب عبر الإنترنت عبر Service NSW website أو الاتصال بخدمة Service NSW على الرقم 88 77 13 أو من خلال زيارة أقرب Service NSW Service Centre

فارسی

شما می توانید آنلاین از طریق Service NSW website، تماس با Service NSW به شماره 88 77 13 یا از طریق مراجعه به نزدیکترین Service NSW Service Centre درخواست خود را ارائه دهید

简体中文

你还可以通过Service NSW website在网上申请,拨打Service NSW的电话13 77 88进行申请,或前往就近的 Service NSW Service Centre进行申请。

繁體中文

您可以透過Service NSW website在線上申請、致電13 77 88聯絡Service NSW或前往最近的 Service NSW Service Centre來進行申請。

Tiếng Việt

Quý vị có thể nộp đơn trực tuyến tại Service NSW website, gọi cho Service NSW theo số 13 77 88 hoặc đến Service NSW Service Centre gần nhất



Language Assistance

If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170. We’re here Monday to Friday from 8am to 7pm (AET).

  • Simplified Chinese: 如需语言协助,请致电 1800 497 170。
  • Traditional Chinese: 若需語言方面的幫助,請致電 1800 497 170。
  • Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
  • Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
  • Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170

Queensland concession information

For language assistance, please scroll to the bottom of this page.

Click the links below for details about the energy rebates available for Queensland residents. For more information, please visit the Queensland Government's cost of living support page.


Concession

Eligibility at a glance

Electricity Rebate

1. Concession card holder
2. Living arrangement criteria

Medical Cooling and Heating Electricity Concession Scheme

1. Concession card holder
2. Qualifying medical condition
3. Residence has air conditioning or heating unit

Electricity Life Support

1. Oxygen concentrator or kidney dialysis machine^
2. Other criteria also apply

^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.

Home Energy Emergency Assistance Scheme

  • Concession card holder, or
  • Currently on a Momentum payment plan, or
  • Satisfy specific financial and income criteria


Queensland concessions in detail

Electricity Rebate:

Benefit

A daily rebate on the cost of your electricity.

Eligibility

You’ll find full eligibility details here here.


You must:


1. Hold one of these cards:

  • Pensioner Concession Card issued by Centrelink or the Department of Veteran’s Affairs
  • Health Care Card issued by Centrelink
  • Department of Veterans' Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card
  • Asylum seeker status (residents will need to provide their ImmiCard details).

2. Be the electricity account holder.



3. Live alone or share your principal place of residence with (only):

  • your spouse
  • other people who hold a Pensioner Concession Card or Queensland Seniors Card
  • other people wholly dependent on you
  • other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent
  • other people who live with you to provide care and assistance, and who do not pay rent.

4. Declare that nobody other than casual visitors share the residence with you.

How to apply

More information

Visit the Electricity and Gas Rebates page on the Queensland Government website.


 

Medical Cooling and Heating Electricity Concession Scheme:

Benefit, eligibility and other information

This concession is directly managed by Smart Service Queensland. Find out more about the Medical Cooling and Heating Electricity Concession Scheme.

How to apply

To apply, call 13 74 68 or download the  application form and send it to:

Post: Concession Services, Smart Service Queensland
PO Box 10817, Adelaide Street, Brisbane QLD 4000


 

Electricity Life Support:

Benefit

A quarterly concession payment. The amount depends on the machine and can be found here.

Eligibility

Only available for people with a home-based oxygen concentrator or a kidney dialysis machine who also satisfy other criteria.^


For full eligibility information, visit the Queensland Government website.


^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’.

How to apply

If you have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes:


1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and Medical Confirmation form.


2. Please:

  • Complete the Medical Confirmation form
  • Have it certified by your medical practitioner, and
  • Return it to Momentum by the date specified on the form:

    Email:info@momentum.com.au
    Post: Momentum Energy
    PO Box 353, Flinders Lane
    Melbourne VIC 8009

More information

Visit the Electricity Life Support page on the Queensland Government website.


This rebate is managed by the Medical Aids Subsidy Scheme (MASS) for oxygen concentrators and Queensland Health hospitals for kidney dialysis machines.


 

Home Energy Emergency Assistance Scheme (HEEAS):

Benefit

A one-off payment available once every two years to households facing a short-term financial crisis or unforeseen emergency.

Eligibility

You must:


1. Be financially responsible for paying the energy bill in your household.


2. Either:

  • hold a current concession card (Health Care Card / Pensioner Concession Card / DVA Gold Card) or
  • be part of Momentum’s hardship program or have set up an active payment plan with us, or
  • have an annual combined income of equal to or less than the Australian Government’s maximum income rate for part-age pensioners (contact Centrelink for details of the maximum income rate).

3. Have experienced:

  • a substantial decrease in your household income (e.g. loss of employment, family separation, illness, injury or disability), or
  • high unexpected expenses on essential items.

How to apply

1. Call us on 1300 662 778 to start the application process.


2. After we’ve confirmed you meet all eligibility criteria, we’ll send you an application number from Smart Service Queensland and a partly-filled application form.


3. Complete the application form and return it to Smart Service Queensland within 21 days of receiving the application from us:

Email:HEEAS@smartservice.qld.gov.au 
Post: Use the prepaid envelope:
Concession Services Department of Communities, Disability Services and Seniors, GPO Box 806, Brisbane QLD 4001

If you need help completing the form, call Concession Services on 13 QGOV (13 74 68) (local call charge) or (07) 3022 0801

More information

Visit the Home Energy Emergency Assistance Scheme page on the Queensland Government website.


Language Assistance

If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170. We’re here Monday to Friday from 8am to 7pm (AET).

  • Simplified Chinese: 如需语言协助,请致电 1800 497 170。
  • Traditional Chinese: 若需語言方面的幫助,請致電 1800 497 170。
  • Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
  • Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
  • Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170

South Australia concession information

For language assistance, please scroll to the bottom of this page.

Click the links below for details about the energy concessions available for electricity customers in South Australia. If you think you’re eligible for any of these, contact ConcessionsSA on 1800 307 758 or concessions@sa.gov.au to arrange an application.


Benefit

Eligibility at a glance

Energy Bill Concession

1. Concession card holder or Centrelink payment
2. Living arrangement criteria

Emergency Financial Assistance

1. At risk of disconnection
2. Seeing a financial counsellor

Medical Heating and Cooling Concession

1. Concession card holder or Centrelink payment recipient
2. Qualifying medical condition
3. Residence has air conditioning unit



South Australia concessions in detail

Energy Bill Concession:

Benefit

A concession amount provided for each bill, which varies depending on the number of days in the billing period. You'll find more details here.

Eligibility

You must:


1. Be the electricity account holder (and the concession is for your primary place of residence).


2. Not live with anyone who has an income of more than $3,000 per year unless they’re your spouse, domestic partner or dependent, or they receive an allowance from Centrelink or Department of Veterans' Affairs.


3. Hold an eligible concession card or receive an eligible Centrelink payment.


Eligible cards are:

  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card labelled as Totally and Permanently Incapacitated (TPI), War Widow or Extreme Disablement Adjustment (EDA)
  • DVA Gold Card with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Card.

Eligible Centrelink payments are:

  • JobSeeker payment
  • Widow allowance
  • Youth allowance
  • Partner allowance
  • Parenting payment 
  • Special benefit
  • Community Development Project (CDP)
  • New Enterprise Incentive Scheme (NEIS)
  • ABSTUDY
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand.

How to apply

Apply directly to ConcessionsSA.


Apply online here or call 1800 307 758 for an application form.

More information

Visit the Energy Bill Concessions page on the SA Government website.


 

Emergency Electricity Payment Scheme (EEPS):

If you’re experiencing payment difficulty, you may be able to get more help from ConcessionsSA. To find out more, see the South Australian Government’s Financial Aid page, and contact a financial counsellor to discuss the options that best suit your circumstances.

 

Medical Heating and Cooling Concession:

Benefit

A set concession amount each year (in addition to the Energy Bill Concession). The amount of concession on each bill will vary according to the billing period. You'll find more details here.

Eligibility

You must:


1. Have a certified medical condition (or be the parent or guardian of someone with a medical condition) that requires heating or cooling to prevent severe worsening of the condition.


2. Provide certification from your medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather.


3. Use an air conditioning unit at that address to meet their medical heating and cooling requirements.


4. Be financially responsible for the full or part payment of the energy bill.


5. Live at the address on the application form.


6. Hold an eligible concession card or receive an eligible Centrelink payment.


Eligible concession cards are:

  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card labelled as Totally and Permanently Incapacitated (TPI), War Widow or Extreme Disablement Adjustment (EDA)
  • DVA Gold Card with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Card.

Eligible Centrelink payments are:

  • JobSeeker payment
  • Widow allowance
  • Youth allowance
  • Partner allowance
  • Parenting payment 
  • Special benefit
  • Community Development Project (CDP)
  • New Enterprise Incentive Scheme (NEIS)
  • ABSTUDY
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand.

How to apply

Apply directly to ConcessionsSA.


Download the application form here, or call:

  • The Medical Heating and Cooling line on 1300 735 350.
  • ConcessionsSA on 1800 307 758

More information

Visit the Medical Heating and Cooling Concession page on the SA Government website.

Read the Medical Heating and Cooling Concession application form.



Changing retailer?

If you change energy retailers, you’ll need to update your details with ConcessionsSA. Call 1800 307 758 with a copy of your most recent bill from the new retailer.


Language Assistance

If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170. We’re here Monday to Friday from 8am to 7pm (AET).

  • Simplified Chinese: 如需语言协助,请致电 1800 497 170。
  • Traditional Chinese: 若需語言方面的幫助,請致電 1800 497 170。
  • Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
  • Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
  • Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170

Tasmania concession information

For language assistance, please scroll to the bottom of this page.

Click the links below for details about the energy concessions available to Tasmanians. For more information and to see specific concession rates, please visit the  Tasmanian Government’s Discounts & Concessions page.


Concession

Eligibility at a glance

Annual Electricity Concession

Concession card holder

Life Support Concession

Eligible and medically-certified life support machinery^

^ If anyone uses any life support equipment in your household (even if it’s not eligible for a concession) you must register life support protection on your account.

Medical Cooling or Heating Concession

1. Concession card holder
2. Qualifying medical condition



Tasmania concessions in detail

Annual Electricity Concession:

Benefit

A daily discount as a cents-per-day rate.

Eligibility

You must hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink
  • ImmiCard (Bridging Visa E).

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the decision maker or account holder of the account. The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

Call us on 1300 662 778 (Mon-Fri, 8am-7pm), or log into MyAccount to add your concession details.

More information

Visit the Annual Electricity Concession page on the Tasmanian Government website.


 

Life Support Concession:

Benefit

A daily discount on electricity bills. The amount is based on the machine used and can be found on the Tasmanian Government website.

Eligibility

You must have one of these approved life support devices^:

  • Oxygen concentrators
  • Peritoneal dialysis machine
  • Haemodialysis machines
  • Chronic positive pressure and airways regulator
  • Continuous positive airways pressure machine
  • Respirator (iron lung)
  • Combination oxygen concentrator and chronic positive pressure and airways regulator
  • Phototherapy machine
  • Left ventricular assist device.

^If you have any type of machine prescribed by a doctor for life support purposes, you must register for life support. See ‘How to apply’.

How to apply

If you have a life support machine that is eligible for a concession or any other type of machine prescribed by a doctor for life support purposes:


1. Call us on 1300 662 778 to register your life support requirement. We’ll send you an information letter and a Medical Confirmation form.


2. Please:

  • Complete the Medical Confirmation Form
  • Have it certified by your medical practitioner, and
  • Return it to Momentum by the date specified on the form:

    Email:info@momentum.com.au
    Post: Momentum Energy
    PO Box 353, Flinders Lane
    Melbourne VIC 8009

More information

Visit the Life Support Concession page on theTasmanian Government website.


 

Medical Cooling or Heating Concession:

Benefit

A daily discount. You’ll find the current discount amount on the Tasmanian Government website.

Eligibility

You must:


1. Have a medical condition that’s managed by the heating or cooling of your primary place of residence (or you live with someone who does).


2. Hold one of these cards*:

  • Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs
  • Health Care Card issued by Centrelink

*Health Care Cards in the name of a child are ineligible for this concession. The primary card holder must be the Decision Maker or Account Holder of the account. The concession only applies to your principal place of residence and your account must be a residential account.

How to apply

1. Complete the Medical Cooling or Heating Concession Application Form..


2. Have it certified by your medical practitioner.


3. Return it to Momentum:

Email:info@momentum.com.au
Post: Momentum Energy
PO Box 353, Flinders Lane
Melbourne VIC 8009


4. If your condition is not listed above, send your form to DFFH and they’ll notify Momentum if your condition is approved:

Post: Department of Families, Fairness and Housing Concessions, GPO Box 1774, Melbourne VIC 3001

More information

Visit the Medical Cooling or Heating Concession page on the Tasmanian Government website.



Language Assistance

If you need interpreter services for languages other than English, please contact our friendly Customer Care Team via our interpreter services on 1800 497 170. We’re here Monday to Friday from 8am to 7pm (AET).

  • Simplified Chinese: 如需语言协助,请致电 1800 497 170。
  • Traditional Chinese: 若需語言方面的幫助,請致電 1800 497 170。
  • Persian: برای دریافت کمک به زبان های دیگر، لطفاً با شماره 170 497 1800 تماس بگیرید
  • Arabic: 1800 497 170 للحصول على مساعدة في اللغة، يُرجى الاتصال على الرقم
  • Vietnamese: Để được giúp đỡ về ngôn ngữ, vui lòng gọi số 1800 497 170