Concessions and energy rebates

There are a number of concessions available to customers in Victoria. For more information on the types of concession available, eligibility and applying for concessions please select the relevant link below.

Life Support Concession
Medical Cooling Concession
Service to Property Charge Concession
Controlled Load Electricity Concession
Annual Electricity Concession
Excess Energy Concession
Transfer Fee Waiver Concession
Utility Relief Grant Scheme (URGS)
Winter Gas Concession

If you believe you are eligible for any of these concessions, it is important you contact Momentum Energy to arrange Application on your account by calling us on 1300 662 778 on weekdays, between 8:00am and 6:00pm. Further information is also available from the Department of Health and Human Services:

VIC - Department of Health and Human Services
Level 13, 555 Collins Street
Melbourne Vic 3000
Tel: 9616 7600

Life Support Concession

The Life Support Concession is provided by the Department of Health and Human Services (DHHS) to assist customers who require the use of specific life support machines in their home. The concession provides a discount that is equivalent to 1880kw/h of electricity per year for eligible machines.

Eligibility

The concession is available for customers who have one of the following machines in their home:

• Oxygen Concentrators
• Haemodialysis Machines
• Intermittent Peritoneal Dialysis Machines

In addition to the above, the electricity account holder must also have a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession.

The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

 

Medical Cooling Concession:

The Medical Cooling Concession is provided by the Department of Health and Human Services for electricity usage between 1 November and 30 April (inclusive) each year. It provides a 17.5% discount on electricity bills during this period. A customer eligible for the Medical Cooling Concession will also receive the Annual Electricity Concession.

Eligibility

To be eligible for the concession a customer must hold a valid concession card and have a medical condition which qualifies as determined by the Department of Health and Human Services (DHHS). Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession.
Examples of qualifying medical conditions include:

• Multiple Sclerosis
• Lymphoedema
• Parkinson’s Disease
• Fibromyalgia
• Motor Neurone Disease
• Post-Polio Syndrome
• Poliomyelitis
• Scleroderma
• Systemic Lupus Erythematosus (SLE)

The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, eligible customers need to complete the Application Form and have it certified by their medical practitioner before submitting it to us.

The completed form can be returned to any of the addresses below:

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228

Service to Property Charge Concession:

The Service to Property Charge Concession is designed to assist customers who have low electricity usage at their property. In instances where the Service to Property Charge (identified on Momentum Energy bill as the Daily Charge) is higher than charges for the electricity consumed at the property, customers eligible will receive a concession amount equal to the difference between the two.

Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.

Controlled Load Electricity Concession:

The Controlled Load Electricity Concession provides a 13% reduction on controlled load electricity charges for eligible cardholders who are charged an controlled load tariff for separately metered slab heating or hot water. Please note this concession does not apply to customers who have off peak tariffs based on time of use only. The concession is applied at all times throughout the year.

Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.

Annual Electricity Concession:

The Annual Electricity Concession is a year-round reduction on eligible customer’s electricity bills. From 1 July 2012, the Victorian Government reduced this concession due to the implementation of compensation that low income households receive through the implementation of the Carbon Tax through the Commonwealth Clean Energy Future Household Assistance Package. As a consequence, the Annual Electricity Concession will not be applied to $171.60 of a concession holder’s annual electricity bill (equivalent to 8.23 cents per day). Customers eligible for the concession will therefore receive a 17.5% reduction on their bill, less 8.23 c/day for the number of days in the billing period.

Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.

Excess Energy Concession:

The Excess Energy Concession was introduced by the Victorian Government in December 2013 to address fraud and misuse of the Annual Electricity Concession and Winter Gas Concession. The changes are designed to ensure that those concessions are better targeted to residential customers that need the most assistance.

Eligibility

Customers who are eligible for the Annual Energy Concession on their electricity bills and gas bills may be eligible for the Excess Energy Concession. Where a customer exceeds the trigger level amount, they will need to apply for the Excess Energy Concession to continue to receive:

• The 17.5 per cent concession on electricity consumed above the trigger level amount. The trigger level amount is set at $412.36 (excluding GST) for the Annual Electricity Concession and is an annual amount.
• The 17.5 per cent concession on gas consumed above the trigger level amount. The trigger level amount is set at $222.73 (excluding GST) of the Winter Gas Concession and is an annual amount.

Application

Momentum Energy will identify you need to apply for the Excess Energy Concession and will send you an Application form. Eligible cardholders will need to submit the completed Application to the Department of Human Services. The Department will check your Eligibility and advise Momentum Energy, who will then calculate the Excess Electricity Concession and apply this to your energy bill.

Customers receiving the Life Support Concession or the Medical Cooling Concession will not be required to apply for the Excess Energy Concession. They will automatically receive the Concession when they reach the trigger level amount.

Transfer Fee Waiver Concession:

The Transfer Fee Waiver Concession is designed to waive the fee normally payable by a customer when eligible cardholders move property.

Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.

Utility Relief Grant Scheme (URGS)

The Utility Relief Grant Scheme provides assistance to customers who do not have the capacity to pay their current electricity bill due to a sudden or temporary financial crisis. These customers are at risk of disconnection of supply due to non-payment.
A customer may only apply through the scheme once every 2 years for their electricity account.

Eligibility

To be eligible for the concession a customer must hold a valid concession card or be registered within Momentum’s hardship program. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession.

In addition to the above, it must be demonstrated that the difficulty is unexpected and has resulted in being unable to pay your electricity bill without assistance. Further, the account must be at risk of non-supply and at least one of the following conditions need to be met:

• A significant increase in usage
• A recent decrease in income (e.g. due to loss of employment)
• High unexpected expenses on essential items
• The cost of shelter is more than 30 per cent of the household income
• The cost of utility usage is more than 10 per cent of the household income

Application

To apply for this scheme, please contact Momentum Energy on 1300 662 778 so we may discuss your circumstances and provide an Application form.

Winter Gas Concession

The Winter Gas Concession is a reduction on eligible customer’s gas bills which applies for the period 1 May to 31 October each year. From 1 July 2012, the Victorian Government reduced this concession due to the implementation of compensation that low income households receive through the implementation of the Carbon Tax through the Commonwealth Clean Energy Future Household Assistance Package. As a consequence, the Winter Gas Concession will not be applied to $62.40 of a concession holder’s winter gas bill (equivalent to 5.93 cents per day). Customers eligible for the concession will therefore receive a 17.5% reduction on their bill, less 5.93 c/day for the number of days in the billing period.

Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs
• Health Care Cards issued by Centrelink
• Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession details to your account.

There are a number of rebates available to electricity customers in NSW. For more information on the types of rebate available, Eligibility and applying for rebates please select the relevant link below.

Low Income Household Rebate
Life Support Rebate
Medical Energy Rebate
Family Energy Rebate
Seniors Energy Rebate

If you believe you are eligible for any of these concessions, it is important you contact Momentum Energy to arrange Application on your account by calling us on 1300 662 778 on weekdays, between 8:00am and 7:00pm.

Low Income Household Rebate

The Low Income Household Rebate provides a $285 per annum rebate to eligible customers on their electricity bill, calculated at a daily rate. The amount of concession applied to each bill will vary according to the number of days within the billing period.

Eligibility

To be eligible for the concession a customer must hold a valid concession card. Valid concession cards include:

• Pensioner Concession Cards issued by the Department of Human Services or the Department of Veterans' Affairs
• Health Care Cards issued by Department of Human Services
• A Department of Veterans' Affairs Card marked as being either:
  • War widow or War Widower Pension; or
  • Totally and Permanently Incapacitated; or
  • Disability Pension

The rebate is only available for customers whose name appears on the electricity account and to the primary place of residence.

Application

To apply for this concession, please contact Momentum Energy on 1300 662 778 so we may add your concession card details to your account.

Life Support Rebate

The Life Support Rebate is provided to assist customers who require the use of specific life support machines in their home. The rebate provides a discount that varies depending on the type of machine required for life support purposes

Eligibility

The rebate is available for customers who have one of the following machines in their home:

Life Support Equipment Type

• Power wheelchairs for quadriplegics
• Positive Airways Pressure (PAP) device
• Enteral Feeding Pump
• Phototherapy equipment
• Home Dialysis
• Ventilators
• Oxygen concentrators
• Total Parenteral Nutrition (TPN) pump
• External heart pump

Click here to see the NSW government life support equipment rebate rates.

The rebate is only applicable for a principal place of residence where approved equipment is used by either the customer or another person who lives at the address.

 

Medical Energy Rebate

The Medical Energy Rebate is designed to assist people who have an inability to self-regulate body temperature due to particular medical conditions (such as Multiple Sclerosis or Peripheral Vascular Disease). A $285 per annum rebate will apply for eligible customers on their electricity bill, calculated at a daily rate. The amount of concession applied to each bill will vary according to the number of days within the billing period.

Eligibility

To be eligible for this rebate, either the account holder or someone residing at the premises must have an inability to self-regulate body temperature. The account holder must also hold one of the following concession cards:

• Pensioner Concession Card issued by the DHS/DVA
• DHS Health Care Card
• DVA Gold Card

Application

To apply for this concession, eligible customers need to complete the Application Form and have it certified by their medical practitioner before submitting it to us.

The completed form can be returned to any of the addresses below:

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228

Family Energy Rebate

The Family Energy Rebate was introduced by the NSW government in 2012 to assist family households pay their electricity bills. In 2017-18, the Family Energy Rebate will provide eligible households with a $180 credit on their electricity bill.

Eligibility

To be eligible for this rebate, the applicant must be a NSW resident who is eligible for the Federal Government Family Tax Benefit A or B at some point during the 2017-2018 financial year, and have received a payment relating to that benefit. In addition, the rebate only applies for customers whose name appears on the electricity account and is for the principal place of residence.

Application:

To apply for the rebate, an Application form must be completed and sent to the NSW Department of Trade and Investment. This form can be completed either online or alternatively a paper form can be submitted. To receive a paper form, please visit the above website or alternatively contact Momentum Energy on 1300 662 778 and we will be happy to assist.

 

Seniors Energy Rebate

The Senior Energy Rebate is an electricity program provided by NSW Government effective from 1 July 2019. Customers who hold a Commonwealth Seniors Card will receive a $200 rebate deposited into the applicants bank account by Service NSW from 1 October 2019.

Eligibility

To be eligible for the Senior Energy rebate, customers must:

• Hold a Commonwealth Seniors Health Card
  • The name on the concession card must match the name of the account holder on the energy account
  • Only one rebate will be paid per household, for the principal place of residence
• Provide the following information to Service NSW:
  • National Metering Identifier Number
  • Commonwealth Seniors Health Card number and expiry
  • Retailer name (Momentum Energy)
  • An email address

Commonwealth Seniors Card eligibility status will be checked as at the date of an application being received.

Application

From 1 July 2019, you can apply online either via service.nsw.gov.au, or at an online kiosk at Service NSW Centre. You can also call Service NSW on 13 77 88 to book an appointment.

The electricity account holder will receive a rebate of $200 as a lump sum to their nominated bank account. Rebates can’t be back paid or backdated to a prior financial year from when the application is made.

There are a number of concessions available to electricity customers in Queensland. For more information on the types of concession available, eligibility and applying for concessions please select the relevant link below.

Energy Rebate
Medical Cooling and Heating Electricity Concession Scheme
Electricity Life Support
Home Emergency Assistance Scheme

For more information, please feel free to visit the Queensland Government's cost of living support page.

Energy Rebate

Eligible Queensland residential customers can receive a rebate of 329.96 per year (GST inclusive) on the cost of their energy and is applied to their bill as a daily credit.

Eligibility

Rebates are available to people who have any of the below:

• Pensioner Concession Card
• Department of Veterans' Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
• Queensland Seniors Card
• Commonwealth Health Care Card (Electricity Rebate only)
• Asylum seeker status (residents will need to provide their ImmiCard details) (Electricity Rebate only)

Note: Eligible Commonwealth Health Care Card holders and asylum seekers may receive payments back-dated to 1 January 2017. Contact 13 QGOV (13 74 68) for more information.

To be eligible, the card holder must also live alone or share their principal place of residence with (only) any of the below:

• their spouse
• other people who hold a Pensioner Concession Card or Queensland Seniors Card
• other people wholly dependent on them
• other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent
• other people who live with the card holder to provide care and assistance, and who do not pay rent

Applicants must also declare that no other persons except casual visitors share the residence with them. Full Eligibility details for the rebate are provided on the Electricity Concession Application form. Please return the completed form to Momentum for concession to be applied

Post:

Momentum Concessions Team
PO Box 353, Flinders Lane Melbourne, VIC, 8009
Email: concessions@momentum.com.au
Fax: 03 9620 1229

Medical Cooling and Heating Electricity Concession Scheme

In QLD, the Medical Heating and Cooling concessions are directly managed by Department of Communities, Child Safety and Disabilities. Find out more about the Medical Cooling and Heating Electricity Concession Scheme. To apply, call 13 74 68 or download the Application form and send it to:

Concession services, smart service Queensland
PO Box 10817, Adelaide Street, Brisbane, QLD, 4000

Electricity Life Support

The Electricity Life Support Concession Scheme provides financial assistance to seriously ill people who use home-based life support systems (oxygen concentrators or kidney dialysis machines) provided they have been medically assessed in accordance with the Eligibility criteria determined by Queensland Health.

In QLD, the rebate for Life Support is managed by Department of Communities, Child Safety and Disabilities.

For more information and to check your Eligibility, see the departments' Electricity life support concession page.

Home Emergency Assistance Scheme

This scheme helps low-income households who are facing a short-term financial crisis or an unforeseen emergency to pay their current electricity or natural gas bill. The scheme is managed directly by the Queensland Government.

Read more about the Queensland Government's home energy assistance scheme.

There are a number of concessions available to electricity customers in South Australia. For more information on the types of concession available, eligibility and applying for concessions please select the relevant link below:

Energy Bill Concession
Emergency Financial Assistance
Medical Heating and Cooling Concession

If you believe you're eligible for any of these concessions, it's important you contact the Department of Human Services (DHS) to arrange an application:

Department of Human Services (DHS)
ConcessionsSA Hotline: 1800 307 758
TTY for hearing and speech impaired: (08) 8226 6789
email: concessions@sa.gov.au

Energy concession

To assist South Australian customers with the cost of electricity bills, a State Government concession is available for eligible customers on low or fixed incomes. The concession will provide up to a $249.33 (GST incl) reduction on electricity bills per annum, calculated at a daily rate. The concession amount provided per bill will vary depending on the number of days in the billing period.

Eligibility

To be eligible for the South Australian Energy concession, you must either have an eligible concession card or receive an eligible Centrelink payment. Eligible cards for the concession are:

• Pensioner Concession Card
• Department of Veterans' Affairs Gold Card labelled as Totally and Permanently Incapacitated (TPI), War Widow or Extreme Disablement Adjustment (EDA)
• Low Income Health Card
• Commonwealth Seniors Health Care Card

Eligible Centrelink payments are:

• Newstart allowance
• Sickness allowance
• Widow allowance
• Youth allowance
• Partner allowance
• Parenting Payment Partnered
• Bereavement allowance
• Special benefit
• Community Development Employment Project (CDEP)
• New Enterprise Incentive Scheme
• ABSTUDY
• Austudy
• Farm Household Allowance

In addition to the above, an applicant must not be living with anyone who has an income of more than $3,000 per year unless they get an allowance from Centrelink or Department of Veterans' Affairs or are your spouse, domestic partner or dependent. The concession is only applicable for your primary place of residence and your name must be on the electricity bill.

Application

In South Australia, all concessions are administered by the Department of Human Services (DHS). To apply, please complete an application form and submit it to the DHS for processing.

Application forms are available from the SA Government website here or alternatively by calling the DHS ConcessionsSA Hotline on 1800 307 758.

Emergency Financial Aid

Customers experiencing payment difficulty may be able to receive additional assistance from the Department of Human Services (DHS). To discuss these schemes please contact a financial counsellor to discuss the best options that suit you.

Medical heating and cooling concession

The medical heating and cooling concession has been implemented to assist fixed or low income South Australians who require frequent ongoing use of heating or cooling appliances in their homes, to prevent the worsening of their existing condition. The concession provides $249.33 (GST incl) per annum in addition to the Energy Concession. This concession is calculated at a daily rate, and the amount of concession on each bill will vary according to the billing period.

Eligibility

To be eligible for the concession, applicants must have a medical condition (or be the parent or guardian of someone with a medical condition) that is severely worsened by extremes in temperature. In addition, the applicant must hold either a valid concession card or receive a valid Centrelink payment. Eligible cards for the concession are:

• Pensioner Concession Card
• Department of Veterans' Affairs Gold Card labelled as Totally and Permanently Incapacitated (TPI), War Widow or Extreme Disablement Adjustment (EDA)
• Low Income Health Card
• Commonwealth Seniors Health Care Card

Eligible Centrelink payments are:

• Newstart allowance
• Sickness allowance
• Widow allowance
• Youth allowance
• Partner allowance
• Parenting Payment Partnered
• Bereavement allowance
• Special benefit
• Community Development Employment Project (CDEP)
• New Enterprise Incentive Scheme
• ABSTUDY
• Austudy
• Farm Household Allowance

Application

To receive application forms, or for more information, please visit the SA Government website here or alternatively call the DHS ConcessionsSA Hotline on 1800 307 758.

There are three types of concession available to electricity customers in Tasmania.

Annual Electricity Concession
Life Support Concession
Medical Cooling Concession

For more information on these concessions and to see specific concession rates, please visit the Tasmanian Government's Discounts & Concessions page.

Annual Electricity Concession

The Annual Electricity Concession provides a daily discount to eligible customers as a cents per day rate.

• DHS or DVA Pensioner Concession Card
• DHS Health Care Card
• ImmiCard (Bridging Visa E)
• Tasmanian Concession Card (issued by Department of Communities Tasmania)

Click here to see the Tasmanian Government’s annual electricity concession rate.

Life Support Concession

The Life Support Concession provides a daily discount to eligible customers who use an approved life support system or who live with someone who uses such a system in their principal place of residence.

The approved devices are:

• Oxygen concentrator
• Peritoneal dialysis machine
• Haemo-dialysis machine
• Chronic positive pressure and airways regulator
• Continuous positive airways pressure machine
• Respirator (iron lung)
• Combination oxygen concentrator and chronic positive pressure and airways regulator
• Phototherapy machine
• Left ventricular assist device

Click here to see the Tasmanian Government's life support equipment rebate rates. 

Medical Cooling Concession

The Medical Cooling Concession provides a daily discount to eligible customers who have, or who live with a person who has, a medical condition that requires the cooling or heating of the customer's principal place of residence in order to manage that medical condition.

Click here to see the Tasmanian Government’s medical cooling or heating concession rate.

To apply for this concession, eligible customers need to complete the Medical Cooling or Heating Concession Application Form and have it certified by their medical practitioner before submitting it to us via one of the following channels below.

Email: info@momentum.com.au
Post: Momentum Energy Pty Ltd, P.O. Box 353, Flinders Lane, Melbourne VIC 8009
Fax: (03) 9620 1228