If you sign up before 12pm on a business day ^, we can connect you on the next business day. If you sign up after midday or on a non-business day, allow 2 business days.
For urgent connections, call 1800 627 228 to see if we can help.
Gas is very rarely disconnected, so you should be connected on the day you need. We use the date you give us at sign-up to organise a meter read.
If your gas is disconnected, we’ll organise a reconnection with your distributor, which can take up to 48 hours.
^ Check the public holidays specific to the state the property is in.
Find the plan you want for your new place and follow the sign-up prompts.
See our plans.
Moving’s stressful, so we get how important it is to have the electricity on when you need it. That’s why (as long as it fits the timeframes above) we promise to get your connection sorted on the
day you request.
If we don’t, you can claim a $100 (GST incl) credit on your electricity bill.
We tell your distributor when you want to be connected.
Distributors take care of the poles, wires and pipes that get gas and electricity to you. They may charge a connection fee, which depends on your meter type and how quickly you need to be connected. Our fees and charges page has more info.
If you no longer need the service at your old place, let the power company know. If you don’t, they’ll think you’re still there (and keep sending you bills).
For electricity, make sure the main switch is in the ‘off’ position by 7am on your connection day. You’ll also need to make sure there’s clear, safe access to the meter.
Your main switch is in your fuse box, or meter box. In houses, that’s usually on an outside wall or garage. In apartments you may find it in a cupboard or hallway. If you don’t have access to the
property yet, check this with the owner or real estate agent.
Once we’ve confirmed your connection, you can turn your main switch back on.
In most cases, gas remains connected, so all the distributor needs is access to the meter to take a read.
Once we get the thumbs up from your distributor, we’ll get in touch to let you know your electricity is connected. If your main switch was in the ‘off’ position, now’s the time to flick
it back on.
If your gas wasn’t already connected, we’ll let you know when it is.
Different companies look after each service, so gas and electricity connections can happen at different times.
Get an estimate
We organise thousands of moves every year, so we’re pretty confident we’ll get yours right. But if things don’t go to plan, there’s Move In-surance.
It’s our promise that when you request a connection on a certain day, we make it happen. If we don’t, you can claim a credit on your electricity bill.
See the full Move In-surance T&Cs.
Login to MyAccount
Go to MyAccount and click ‘Organise your move’ and follow the prompts to give us your new address, pick the plan you want and tell us when you want to be connected.
Just note that this will only organise a connection at the new address. If you no longer need power at your current property, you’ll also need to organise a move out. There’ll be an option to do
this after you’ve sorted the move in, but you can also do it by clicking ‘Organise your move’ from your MyAccount dashboard, then choosing ‘Organise my move out only’.
Log into MyAccount.
You can also organise your move over the phone by calling 1800 627 228 (8am – 6pm, Mon-Fri).
We tell your distributor when you want to be connected at the new place, and when to disconnect your old one.
Distributors take care of the poles, wires and pipes that get gas and electricity to you. They may charge connection and disconnection fees, which depend on your meter type and how quickly you need to be connected.
Our fees and charges page has more info.
In most cases, your gas will already be connected, so all the distributor needs is access to the meter to take a reading.
What we sell isn’t any different from the other guys – but we still reckon you’ll be happier with us. Because knowing you’re with an Australian company that’s owned by the country’s largest renewable
generator does feel kind of good.
Organising your move online only takes about five minutes, and we promise we’ll have your electricity on when you need it. If for some reason we don’t get it right, there’s Move In-surance.
It’s our promise that if book your connection for a business day any time before 12pm the business day before, we’ll get it sorted. And if we don’t, you can claim a $100 (GST incl) credit on your electricity bill.
Moving your power is easy if you know what to do.
We put together a checklist that covers a bunch of things you might need to do as part of your move – including the easy bits and pieces you can get out of the way well before the packing tape comes out.
Read the blog
Depending on your distributor, Saturday electricity connections are possible, but we can't guarantee them. So, if you need power by the weekend, we recommend organising your connection for the Friday before. To sign
up, head to our plans page (or head to MyAccount if you’re already a Momentum customer). To check if a Saturday electricity connection is possible where you are, give us a call on the number at the bottom of the page.
Gas is very rarely disconnected, so you should be connected on the day you need.
That depends on if you’re moving house or just switching to us in your current place If you're staying in the same property, just sit back and we'll handle the changeover. If you’re moving, there are a few
things you can do to make sure your connection goes smoothly:
So long as we're able, we'll connect you on the day you requested when you signed up. Once we’ve let you know you’re connected, you’ll need to flick the main switch back on to start using electricity.
Don’t forget to let your old supplier know the date you'd like them to disconnect your old place, too.
That depends on your meter type, and where you live.
Your distributor sets the fees for meter reads. Smart meters can be read remotely so the fee is generally lower, where basic meters need to be read manually which usually costs more. Who your distributor is depends
on where you live – you can find out who your distributor is here.
Once you know who your distributor is, you can see disconnection/reconnection costs on our fees and charges page.
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