Move In-surance is Momentum Energy’s promise to customers moving house that we will connect your electricity on the day you want it, provided you:
If you qualify for Move In-surance and Momentum Energy fails to connect your electricity by 11:59:59pm on your selected day, you may call us on 1800 627 228 (Monday to Friday 8:00am – 6:00pm AEST) up to 3 weeks after your requested move-in
date to let us know and we will credit your first electricity bill with $100 (GST incl).
This $100 (GST incl) credit may not be applied against or transferred to any other account and is not redeemable for cash – for example, if you leave Momentum Energy before receiving your first bill, you will not be entitled to have
this credit paid out to you. Only one credit will be applied per customer per address per move (i.e. multiple failures for the one move at the same address will not result in multiple credits)
Exclusions to Move In-surance:
Momentum Energy reserves the right to vary or withdraw its Move In-surance promise any time by posting updated terms to its website, which changes shall take effect from the date they are published. Move In-surance is offered in addition to
any other warranty, right or remedy which is mandated by law.
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