Ask Izzy

Ask Izzy is a free and anonymous online resource directory for customers and service providers. It has thousands of services listed across the country and uses postcodes to connect to appropriate services.

For those on Telstra or Vodafone mobile networks, Ask Izzy can be accessed on a phone without credit or access to Wi-Fi.

Ask Izzy connects people in need with:

  • Food (something to eat)
  • Housing (a place to stay, housing issues)
  • Money help (Centrelink, emergency funds, loans, and more)
  • Support and counselling (mental health, relationships, addiction)
  • Domestic and family violence help (feeling unsafe, experiencing violence or abuse from a partner or family member)
  • Everyday needs (clothes, showers, support and more)
  • Health and wellbeing (doctor, clinics, specialists and activities for healthy living)
  • Advice and advocacy (legal issues, fines, representation)
  • Work, learning and things to do (jobs, education, skills and social/recreational activities)

Financial Hardship Services

Service

Description

Contact Details

National Debt Helpline

Free financial counselling

Phone: 1800 007 007

Weekdays 9:30am – 4:30pm

Live Chat: Via website, weekdays 9am – 5pm

Website: www.ndh.org.au

Moneysmart

Free financial tools, tips and calculators

Website: moneysmart.gov.au




Domestic and Family Violence Services

Agency

Description

Contact Details

Police, Fire or Ambulance

Emergency services

Phone: 000, available 24/7

1800 RESPECT

Free phone and online sexual assault, family and domestic violence counselling

Phone: 1800 737 732, available 24/7

SMS: 0458 737 732 (Text ‘Hello’ or a greeting), available 24/7

Live Chat: Via website, available 24/7

Video Call: Via website, available 9am-midnight

Website: 1800respect.org.au

Full Stop Australia

Free sexual assault, family and domestic violence response and recovery service

Phone: 1800 385 578 (1800 FULLSTOP), available 24/7

Website: fullstop.org.au

Safe Steps (VIC)

Family violence support

Phone: 1800 015 188, available 24/7

Live Chat: Via website, available 24/7

Website: safesteps.org.au

Djirra (VIC)

Support for Aboriginal women experiencing Family Violence

Phone: 1800 105 303, weekdays 9am-5pm

Website: djirra.org.au

inTouch

Family Violence support for migrants and refugees

Phone: 1800 755 988, weekdays 9am-5pm

Website: intouch.org.au

WIRE

Women’s information and support

Phone: 1300 134 130 (Mon-Fri 9am-5pm. Mon-Thu 5pm-7pm support by appointment only)

Website: wire.org.au

Live Chat: Via website, Mon-Fri 9am-5pm. Mon-Thu 5pm-7pm support available by appointment only




Other Support Services

Agency

Description

Contact Details

Police, Fire or Ambulance

Immediate danger

Phone: 000, available 24/7

National Relay Service

Translating service for those who are deaf, hard of hearing, or have a hearing/speech impairment

Calls made via website: accesshub.gov.au/about-the-nrs, available 24/7

TIS National

National translating and interpreting service

Phone: 1800 497 170, weekdays 8am-6pm

Website: tisnational.gov.au

Victoria Legal Aid

Legal advice in Victoria

Phone: 1300 792 387, weekdays 8am-6pm

Live Chat: Via website, weekdays 8am-6pm

Website: legalaid.vic.gov.au

Justice Connect

Connections to free legal support

Website: justiceconnect.org.au

Victorian Aboriginal Legal Service

Legal support for Aboriginal people in Victoria

Phone: 1800 064 865

Website: vals.org.au

Note: Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons.

Mind Australia

Mental health service provider

Phone: 1300 286 463, weekdays 9am-5pm

Carer’s Helpline: 1300 554 660, weekdays 9am-5pm

Website: mindaustralia.org.au

Lifeline

Crisis support and suicide prevention

Phone: 13 11 14, available 24/7

SMS: 0477 13 11 14, available 24/7

Live Chat: Via website, available 24/7

Website: lifeline.org.au

Beyond Blue

Free, confidential counselling

Phone: 1300 224 636, available 24/7

Live Chat: Via website, available 24/7

Website: beyondblue.org.au

Headspace

Mental health and work/study support for younger people (12-25yo)

Phone: 1800 650 890, every day 9am-1pm

Live Chat: Via website, every day 9am-1pm

Website: headspace.org.au

Disability Advocacy Network Australia

Disability advocacy

Phone: 1800 643 787, weekdays 8am-8pm

Website: dana.org.au

MensLine

Free phone and online counselling for men who use violence and want support to address this

Phone: 1300 789 978, available 24/7

Website: mensline.org.au

Men’s Referral Service

Free, confidential 24/7 counselling, information and referral service for men seeking support with anger, relationship, parenting, or family violence issues

Phone: 1300 766 491, available 24/7

Website: ntv.org.au/mrs