Power Tool helps you understand and manage your electricity use. It uses data from your smart meter to provide a weekly email which shows you how much energy you’ve used, interesting insights, how much solar you’re exporting and bill estimates. You can click through to the Power Tool online portal to drill down further for detailed daily usage and to switch between usage and costed views.

To qualify, you need to:

• Have an electricity account with us
• Have email as your billing preference to the property you want insights for
• Have a smart meter
• Be a residential or small business customer

You don’t qualify if you have:

• A C&I account
• A demand tariff
• A gas only account with us
• A basic meter
• Have post as your billing preference to the address you want insights for

Typically, it’s sent on a Tuesday to make sure all the usage data from the previous week has been received. However, sometimes it can be delayed a day or two if there are issues in receiving your usage data.

If you’re a current customer, it can take up to 7 days to display your usage data in Power Tool and receive your first email. If you’ve just signed up with Momentum, it can take up to 14 days from the time we start supplying your electricity, to receive your first email.

There could be a few reasons. If you are on a demand tariff, Power Tool can't display accurate enough data. This means you won’t receive weekly emails or usage data in the portal. Other reasons could be it's going to your junk mail. To avoid this from happening, we suggest adding noreply_powertool@momentum.com.au to your safe list.

Sometimes there are issues receiving your usage data, such as network outages or technical errors which mean we can’t provide accurate information in your weekly email. When this happens, your weekly email may be delayed by a day or two. If we don’t receive your usage data, we’ll send you an email letting you know that your weekly email will be skipped for that week. Everything should be back to normal the following week, and you can always use the portal to view a previous week that may have been missed.

If you get this email for multiple weeks in a row, most likely your meter isn't compatible. To stop receiving these emails simply unsubscribe.

The information displayed in Power Tool is intended as a guide only. Power Tool forecasts estimates of your bills by combining usage data from your smart meter with your past usage and taking seasonal variation into consideration. It also includes usage charges, supply charges and solar feed-in credits. It doesn’t include any manual adjustments that may be applied to your account, such as credits, concessions and discounts. Usage is also rounded to the nearest whole number in Power Tool, unlike your bill.

What’s included in Power Tool is estimated using your rates and charges and doesn’t include manual adjustments such as credits, special meter read fees or any concessions and discounts you may be eligible for.

Some insights are fixed, and some are driven by an algorithm. The algorithm driven insights aim to show you the most interesting changes in your usage habits or factors that could influence your usage such as changes in weather.

Power Tool calculates your usual usage by averaging the last 4 weeks (excluding the week displayed).

Overnight is from 11pm to 6am.

The data for the previous day's usage is typically refreshed and available the following day, however sometimes the data can be delayed.

Power Tool is only available for electricity. This is because Power Tool relies on usage data from your smart meter which are not commonly available for gas meters.

The ‘price’ of your electricity is made up of usage rates and supply charges. Usage rates are the price you pay for the energy you use and a supply charge is the price you pay to be connected to the energy network, which is priced at an amount per day. This is why even if you’re not using electricity, you'll still be charged the daily supply charge. Also, some appliances will continue to use electricity even in standby mode.

There are two ways to unsubscribe from Power Tool; Either by clicking the unsubscribe button in the footer of the Power Tool email or portal, or by using the unsubscribe button in MyAccount on the Usage page.

If you unsubscribe from the weekly email, you won’t be able to access the Power Tool portal. But you can resubscribe at any time in MyAccount via the Usage page.

No. Power Tool allows for one email address to be subscribed.

If you have any questions you can send us a message by logging into MyAccount and clicking ‘Help & Support’.