Want to keep a close eye on your electricity usage?

Well, Power Tool is the best tool for the job. It’s a weekly email that delivers a snapshot of your data so you can take power into your own hands.

Energy usage visualisation

What can you do with this Power Tool?

As much or as little as you’d like, really.

Every week you’ll receive a Power Tool email update showing your electricity usage along with personalised insights. It’s a great way to keep an eye on things like:

Power

Weekly power usage and trends

Solar panels

Solar export (if you have solar panels)

Sun

How weather could be impacting your usage

moon

How much power is used overnight

Power Tool detailed preview

Drill down for more detail

Data-nerds rejoice! From the email summary, an entire personalised portal is just one click away. It’s full of all sorts of info from the mildly curious nuggets to answers to those pressing energy questions that have been keeping you up at night. Inside the portal you can:

  • TickFlick a switch to toggle between your power usage and what it’s costing you
  • TickZoom right in on weekly summaries to explore daily usage trends
  • TickHover to reveal usage right down to half-hourly blocks. (Finally find out whose morning routine really costs the most)
  • TickFigure out if the second fridge really is a slippery slope to bankruptcy

How do you get the power?

There are a couple of ways to have this tool in your belt.

If you’re a Momentum customer, you can sign up for weekly Power Tool emails via the usage tab in MyAccount. And if you’re new around here, you can subscribe to your eligible accounts when you switch to Momentum.

Login to MyAccountSee plans

What is Power Tool?

Power Tool helps you understand and manage your electricity use. It uses data from your smart meter to provide a weekly email which shows you how much energy you’ve used, interesting insights, how much solar you’re exporting and bill estimates. You can click through to the Power Tool online portal to drill down further for detailed daily usage and to switch between usage and costed views.

Who can sign-up for Power Tool?

To qualify, you need to:

  • Have an electricity account with us
  • Have email as your billing preference to the property you want insights for
  • Have a smart meter
  • Be a residential or small business customer

You don’t qualify if you have:

  • A C&I account
  • A demand tariff
  • A gas only account with us
  • A basic meter
  • Post as your billing preference to the address you want insights for

When is the weekly email sent?

Typically, it’s sent on a Tuesday to make sure all the usage data from the previous week has been received. However, sometimes it can be delayed a day or two if there are issues in receiving your usage data.

How long after subscribing will I be able to see my usage in Power Tool?

If you’re a current customer, it can take up to 7 days to display your usage data in Power Tool and receive your first email. If you’ve just signed up with Momentum, it can take up to 14 days from the time we start supplying your electricity, to receive your first email.

Why am I not receiving the weekly Power Tool email I subscribed to?

There could be a few reasons. If you are on a demand tariff, Power Tool can't display accurate enough data. This means you won’t receive weekly emails or usage data in the portal. Other reasons are it's going to your junk mail. To avoid this from happening, we suggest adding noreply_powertool@momentum.com.au to your safe list.

I got an email saying 'Your Power Tool isn't working right now'. What does this mean?

Sometimes there are issues receiving your usage data, such as network outages or technical errors which mean we can’t provide accurate information in your weekly email. When this happens, your weekly email may be delayed by a day or two. If we don’t receive your usage data, we’ll send you an email letting you know that your weekly email will be skipped for that week. Everything should be back to normal the following week, and you can always use the portal to view a previous week that may have been missed.

If you get this email for multiple weeks in a row, most likely your meter isn't compatible. To stop receiving these emails simply unsubscribe.

Why is some of the information in Power Tool different to what’s on my actual bill?

The information displayed in Power Tool is intended as a guide only. Power Tool forecasts estimates of your bills by combining usage data from your smart meter with your past usage and taking seasonal variation into consideration. It also includes usage charges, supply charges and solar feed-in credits. It doesn’t include any manual adjustments that may be applied to your account, such as credits, concessions and discounts. Usage is also rounded to the nearest whole number in Power Tool, unlike your bill.

Does Power Tool include any eligible concessions or discounts?

What’s included in Power Tool is estimated using your rates and charges and doesn’t include manual adjustments such as credits, special meter read fees or any concessions and discounts you may be eligible for.

Why do some of my insights change week to week?

Some insights are fixed, and some are driven by an algorithm. The algorithm driven insights aim to show you the most interesting changes in your usage habits or factors that could influence your usage such as changes in weather.

How does Power Tool calculate my ‘usual’ usage?

Power Tool calculates your usual usage by averaging the last 4 weeks (excluding the week displayed).

What time period is overnight referring to?

Overnight is from 11pm to 6am.

How often is my data refreshed?

The data for the previous day's usage is typically refreshed and available the following day, however sometimes the data can be delayed.

Does Power Tool include gas?

Power Tool is only available for electricity. This is because Power Tool relies on usage data from your smart meter which are not commonly available for gas meters.

Why am I being charged when I’m not using electricity?

The ‘price’ of your electricity is made up of usage rates and supply charges. Usage rates are the price you pay for the energy you use and a supply charge is the price you pay to be connected to the energy network, which is priced at an amount per day. This is why even if you’re not using electricity, you'll still be charged the daily supply charge. Also, some appliances will continue to use electricity even in standby mode.

How do I manage my subscription?

There are two ways to unsubscribe from Power Tool; Either by clicking the unsubscribe button in the footer of the Power Tool email or portal, or by using the unsubscribe button in MyAccount on the Usage page.

If you unsubscribe from the weekly email, you won’t be able to access the Power Tool portal. But you can resubscribe at any time in MyAccount via the Usage page.

Can another person subscribe to Power Tool updates for my account?

No. Power Tool allows for one email address to be subscribed.

I still have questions

If you have any questions you can send us a message by logging into MyAccount and clicking ‘Help & Support’.



Terms and Conditions

1. Power Tool is a free service from Momentum Energy that aims to provide you with insights into your weekly electricity usage via a weekly email and online portal.

2. Power Tool is available to eligible customers only, as determined by us from time to time.

3. While the information provided by Power Tool is based on usage data from your smart electricity meter, it is estimated and is intended to be a guide only.

4. Power Tool is not a bill and is not used to determine your electricity usage for the purposes of billing you.

5. Calculations include electricity usage charges, supply charges and solar feed-it credits (where applicable). All amounts are GST inclusive.

6. We do not guarantee the accuracy or completeness of the information provided by Power Tool, and take no responsibility for any act or omission in connection with Power Tool.

7. We do not guarantee that you will receive an email from Power Tool every week with insights into your energy use.

8. We may cancel or change the operation or functionality of Power Tool at any time without notice to you.

9. By subscribing to Power Tool, you agree to us collecting and sharing your information (including personal information) with our third-party service provider in accordance with our Privacy Policy for the purpose of providing this service to you.

10. You can unsubscribe from Power Tool at any time by clicking the “unsubscribe” button: on the Power Tool online portal; at the bottom of the Power Tool email sent to you; or by logging into MyAccount and clicking on the Usage page.

11. If you have any questions on Power Tool, please contact us by clicking here.