Why Self Serve is cheaper

It’s pretty simple – Self Serve has fewer features than our other plans. Because the energy market is always changing, it’s impossible for any company to be a cheap energy provider 100% of the time. But by cutting out the bells and whistles, at least you always save on service costs (no matter what’s happening in the market).

The main things to know are:


You’ll need to pay by direct debit

General account support is online only*

Bills and correspondence will be via email

You’ll get monthly, not quarterly, electricity bills (gas bills are every two months)

How cheap electricity is with Self Serve will depend on the energy market at the time you’re looking. To see our current pricing, click below or (if you’re already a customer) scroll down to see how to compare and switch in MyAccount.

See plans and pricing

Switch plans in MyAccount

You’ll need to switch to Self Serve via MyAccount. Just log in and scroll down to the Account tools section, then click Switch plan.

Switch plans

There you’ll see which plans are available to you. If you’re happy with the rates and plan details, click Select plan and follow the prompts.

Not sure if you have MyAccount?

You’ll be registered for MyAccount automatically if you signed up any time from November 2019. If you don’t remember setting a password, just go to the login screen and click I forgot my password and we’ll email you a reset link.

If you don’t think you’re registered, click the Register button instead (you’ll need your account number handy, which is on your bill).

If you’re still having trouble with MyAccount, give us a call on 1800 316 419 (8am-6pm AEST, Mon-Fri).


*Are there any exceptions to the online-only support?
Yep. You can still call if your supply address is registered for life support, you’re in payment difficulty or if there’s an emergency relating to your power.

Why isn’t everyone already on your cheapest plan?

The cheapest plan might not suit everyone. Some people prefer to pay a little more to get certain fees waived, extra features (like a higher solar feed-in tariff) or more flexible options. It just depends on what suits their needs at the time. Before you switch, double check the plan details to make sure you’re still getting the features you want.

Can I only switch online?

You’ll need to sign up online, unless:

  • you’re on our Keeping Momentum program, in which case give us a call us on 1300 415 375,
  • you're a life support customer, which means you’ll need to call us on 1800 316 419, or
  • there’s a problem with your access to MyAccount, in which case give us a call on 1800 316 419.