These metering installation timeframes are for customers in New South Wales, South Australia, the Australian Capital Territory and Queensland.

Getting your electricity connected or making changes to your electricity connection can be confusing. So we do our best to make the process simple.

Give us a call on 1300 350 941 to talk about your meter needs with one of our specialists.

Where we need to arrange for a third party to complete the metering or connection work, we’ll coordinate this directly with them.

If you need a new meter installed on a new property

We’ll arrange for your meter to be installed either:

  • by the date agreed with you; or
  • within 6 business days from the date we’re informed that the connection service to the electricity grid is complete.

The timeframes above won’t apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter at your property is not accessible, safe or ready for the meter to be installed, or connection service has not been completed;
  • installing the meter requires interrupting supply to another customer; or
  • you have entered into an aggregated agreement wherein you have been specifically advised that the timeframes do not apply.

Where any of the above have prevented us and/or our chosen meter provider from installing a new meter at your property, we will inform you directly. Once they’ve been corrected and we’ve been informed, we will arrange for the meter installation again. The same timeframes will apply from the time we reorganise the installation.

If you need to upgrade your meter, but don’t need any changes to your electricity connection.

We’ll arrange for your meter to be installed either:

  • by the date agreed with you; or
  • within 15 business days from the date your consent is obtained.

We’ll also give you advance notice of interruption to your power supply in order to complete the work.

The timeframes above will not apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter at your property is not accessible, safe, or ready for the meter to be installed;
  • installing the meter requires interrupting supply to another customer;
  • you've entered into an aggregated agreement with us that says the timeframes don't apply; or
  • the meter is part of a retailer planned meter deployment or for a new connection.

Where any of the above have prevented us and/or our chosen meter provider from installing a new meter at your property, we will inform you directly. Once they’ve been corrected and we’ve been informed, we will arrange for the meter installation again. The same timeframes will apply from the time we reorganise the installation.

If you need to upgrade your meter and changes made to your electricity connection.

Connection alteration means an addition, upgrade, extension, expansion, augmentation or any other kind to your connection to the electricity network. We will arrange for your meter to be installed either:

  • by the date agreed with you, and your distributor where the distributor is providing the connection alteration; or
  • within 15 business days from the date your consent is obtained.

We’ll also give you advance notice of interruption to your power supply in order to complete the work.

The timeframes above will not apply where:

  • you have not entered into an agreement with us for the meter to be installed;
  • the proposed site for the meter at your property is not accessible, safe, or ready for the meter to be installed;
  • installing the meter requires interrupting supply to another customer;
  • you have not met the conditions that are required of you under your connection contract with your distributor;
  • you've entered into an aggregated agreement with us that says the timeframes don't apply;
  • augmentation is required for the purposes of the connection alteration and has not been completed; or
  • the meter is part of a retailer planned meter deployment or for a new connection.

Where any of the above have prevented us and/or our chosen meter provider from installing a new meter at your property, we will inform you directly. Once they’ve been corrected and we’ve been informed, we will arrange for the meter installation again. The same timeframes will apply from the time we reorganise the installation.

If you need to replace a faulty meter

Get in touch with us on 1300 350 941 to discuss your needs with one of our specialists. Once they understand your situation, they’ll be able to let you know how long your meter replacement will take.