Make regular, consistent payments.

It’s normal for your energy use to change when the seasons do, but now you can avoid bigger bills in those months when your usage goes up (we’re looking squarely at you, aircon).

Welcome to SmoothPay – it’s a tool that calculates your estimated yearly power spend and splits it into even payments, so you always know what to expect. You’re also in control of the frequency (weekly, fortnightly or monthly) and the day of the week or month your payments happen.

To set up SmoothPay, log into MyAccount and click ‘Payment options’ under the account you want to set it up for. If you’ve got multiple accounts with us, you can set up SmoothPay for any that are eligible.

Log into MyAccount.

SmoothPay

SmoothPay

How we work out your payments.

We start by looking at your past usage data to estimate how much energy we expect you to use over the next year, then break that amount into weekly, fortnightly or monthly payments (whatever works for you).

If you’re a new customer and we don’t have any usage information for you yet, you can still sign up. Of course, the less data we have, the less precise our estimates will be, so your payments may fluctuate a bit as we get a clearer idea of your usage patterns. We’ll always let you know ahead of time if you can expect any changes to your SmoothPay amount.

Ditch high bills and join the smooth brigade.

Set up SmoothPay in MyAccount

What is SmoothPay and how does it work?

SmoothPay is a payment option designed to smooth out all the seasonal peaks and troughs of energy usage, so that you can make consistent payments throughout the year.

SmoothPay works by looking ahead at your expected energy usage over the next 12 months and smoothing out the cost of that usage into consistent payment amounts over that period. Because SmoothPay is an ongoing service, we’re always looking a year ahead – that means we’ll adjust your SmoothPay amounts to reflect any changes to your actual and expected usage. This keeps your payments as smooth (and accurate) as possible.

Just note that SmoothPay is a payment option only – it doesn’t affect any of the features of the plan you’re on.

How do you calculate my SmoothPay amounts?

We calculate your SmoothPay amounts using a combination of what we know about your past energy usage and your actual energy usage once you start using SmoothPay. If we don’t have enough information about your past energy usage (or any at all), we may estimate your energy usage or combine our estimate with any information we do have. In some cases, this might mean we make a few adjustments to your payments in the period after you take up the service, just until we know more about your energy usage patterns.

The benefits

  • You’ll avoid bill shock in months when you use more energy.
  • You’ll always know what you’re going to pay, so you can plan for your energy spend ahead of time.
  • You can choose to pay weekly, fortnightly or monthly – whatever’s best for your budget.
  • There’s no lock in – while SmoothPay payments become more consistent the longer you’re signed up, you can cancel it at any time.

Will I still receive bills?

You will still receive bills for your records. However, because you use direct debit to make payments on SmoothPay, you don’t need to do anything with the bills you get – they’re just there to show you how much energy you’ve used.

Your bill will also continue to show an account balance. Depending on your usage, the balance may be in credit or debit. That's because in months where you’re using less energy, you’re paying for slightly more to prepare for high-usage periods down the track (and vice versa).

What if my energy use changes?

We’ll keep an eye on things to make sure your SmoothPay payments match your energy usage. If your usage differs from what we expected, or your rates change, we’ll tweak your payments accordingly. We’ll always let you know ahead of time if this is happening.

If you change to another plan, you’ll keep your SmoothPay setup and we’ll adjust your payments if necessary.

I’m a new (or newish) customer – how do you know how much energy I use?

If we have less than 12 months of usage data for you, we’re still learning exactly how much energy you use over a whole year. That means our estimates (and therefore your payments) are unlikely to be completely accurate from the start, so they’ll change a few times in your first 12 months as a customer. But – as we get a clearer idea of your usage patterns – these will eventually even out.

How do you calculate my SmoothPay amounts?

We calculate your SmoothPay amounts using a combination of what we know about your past energy usage and your actual energy usage once you start using SmoothPay. If we don’t have enough information about your past energy usage (or any at all), we may estimate your energy usage or combine our estimate with any information we do have. In some cases, this might mean we make a few adjustments to your payments in the period after you take up the service, just until we know more about your energy usage patterns.

How do I set up SmoothPay?

Log into MyAccount and click ‘Payment options’ in the plan box, then follow the prompts. Just note that if you’re an eligible customer, SmoothPay will only appear as an option if you’re up to date with your bills. You can see all eligibility criteria in the SmoothPay Terms and Conditions.

If you ever change to another plan, you’ll keep your SmoothPay set-up.

How do I cancel SmoothPay?

You can cancel SmoothPay in MyAccount from the ‘My Plans’ section. Depending on what your balance is when you cancel SmoothPay, there’ll be a credit or debit on your next invoice to make sure you’re reimbursed or billed accordingly.

When you cancel SmoothPay, you’ll go back to paying your bills normally via direct debit. If you also want to cancel your direct debit, you’ll need to change your billing preference to ‘invoice only’ (just keep in mind this isn’t an option on our Self Serve or Bill Boss plans).