We’ve crunched the numbers and worked out that some of our customers could save money by moving onto a different plan.
If you’ve seen a message from us about a cheaper offer being available and you want to take it up, you're in the right place.
Keep in mind that the cheapest plan might not always be the best one for you. You might prefer to pay a little extra to get certain fees waived or extra features – we haven’t included these types of benefits in calculating the savings we’ve estimated for you.
If you’re receiving other benefits, you should double check the plan details before you switch.
Log into MyAccount. On the homepage under the ‘Account tools’ section, click ‘switch plan’.
Log into MyAccount
You'll be registered for MyAccount if you've joined us since November 2019. If you don't remember setting a password, just go to the login screen and click I forgot my password and we'll email you a reset link.
If you don't think you're registered, click the Register button instead (you'll need your account number handy, which is on your bill).
If you're still having trouble with MyAccount, contact us.
In Victoria, retailers must regularly tell customers about their cheapest generally available energy plans. They also have to provide information about how to access these plans and where you can go to compare offers from other retailers. All this info has to appear on your bills, and on any notices we send you about changes to your energy prices or plan benefits.
Since 1 October 2019, the cheapest offer has appeared on all our customer bills.
This change only applies in Victoria, but if you live somewhere else we’re always happy to let you know if we have a better offer for you. Just ask.
Not everyone wants the cheapest energy offer. Some people prefer to pay a little more to get certain fees waived, or extra features. It just depends on what suits their needs at the time.
We’ve always been happy to evaluate anyone’s plan and recommend suitable offers when they ask. Victorian regulations mean we also proactively provide this information to all Victorian customers.