Sometimes your bill needs to be estimated rather than based on actual reads from your meter. This is shown in one of two ways on your bill.
An estimated read (E) happens when your meter provider doesn’t provide us with an actual read of your meter, so the consumption shown on your bill is an estimate based off your past usage patterns. This is what you’ll see on your
bill if you’ve received an estimated read –
A substitute read (S) means your consumption data has been provided by your meter provider in the event of them being unable to read your meter. This is what you’ll see on your bill if you’ve received a substitute read –
If you’re concerned about the reading, you can request an adjusted bill based on your own meter reading estimate by following the steps below.
Reading your own gas and electricity is not as difficult as you may think. Below are some instructions on how to do it. We’ve also included information on how you can provide meter reading information to us.
If you want us to provide an adjusted bill estimate based on your own reading, any meter reading information you provide to us need to be received by us before the due date of your bill or it may be rejected.
Please note that we will be unable to accept meter reading from Victorian customers with digital meters (also referred to as smart meters).
Take a very clear photograph of your electricity or gas meter and be sure to include any relevant serial or reference numbers that are on the meter in the image.
If you have a digital electricity meter, you need to make sure the display is showing the consumption when you take the photo. Press the SELECT/Scroll button repeatedly to get to the correct display. If you have more than just
Peak consumption being recorded (e.g. you have Peak and/or Off Peak and/or Solar), you will need to take separate photos for each consumption recording displayed.
If you have multiple meters on site please ensure that each photograph clearly shows the serial number for each meter.
Important tips on taking a clear photo.The photo must not be blurred (e.g. it must be in focus) and must also be taken with a sufficient amount of light. Make sure there is no reflection in your photo. Reflections can come from lights, the sun or even the flash on your camera. If this happens when you take your photo, try moving the camera to a different angle or shade the meter from the sun or the light(s) causing the reflection and take the photo again.
Email the photo to us at email@example.com and make sure you include your account number and if possible, your NMI and/or MIRN. You can
find these on your most recent bill from us. The ‘NMI’ (which stands for National Metering Identifier) applies to electricity meters only. The MIRN (which stands for Meter Installation Reference Number) applies to gas meters
If you would like to post the photo to us, you can do that too but please allow sufficient time to ensure that the photo to arrives at the address below before the due date of the relevant bill. But we’d prefer you email it so we can
resolve your query faster.
Post to;MomentumP.O. Box 352Flinders Lane VIC 8009
After you’ve provided your reading to us, we will be in touch soon after to inform you of the outcome. We’ll either confirm if the reading was accepted or if it has been rejected.
If your reading is accepted, you will receive an SMS confirming it. A revised bill (with a new due date) will then be issued and sent to you.
If your reading is rejected, we will write to you and advise why. The original bill amount will remain in place and need to be paid, but you will have an extra 14 business days to pay the bill.
Photos may be rejected if:
For more details, please see Momentum Energy’s Complaint and Dispute Policy.
Your electricity meter is usually on an outside wall of your house, often close to where power comes in. If there are multiple sites (like an apartment building or block of flats), electricity meters will often be grouped together.
If you're renting, your agent should know where the meter is.
Your gas meter is usually on an outside wall of your house, or occasionally inside if the building is older. If there are multiple sites (like an apartment building or block of flats), meters will often be grouped together. If you're
renting, your agent should know where the meter is.
First, you’ll need to know what type of meter you have so we’ve included some pictures below to help with this. There are typically three different types of electricity meters and three types of gas meters. We have some
information below on how to get the reading off the different types of meters. Electricity readings are recorded as a kWh (Kilowatt Hour) and gas reading are recorded as a MJ (Megajoule).
In this image, the meter reading is 35095.
In this image, the meter reading is 065912.
In this image, the meter reading is 20419.
It’s important to note that the meter reading number on digital meters does not always exactly match your start and end read on your Electricity Bill, so don’t be concerned if the consumption number on your meter is different to the reading number shown on your bills.
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