Your account, in your hands.

Pay your way
Pay your way

See your bills and set up the payment method that works for you.

Get the best deal
Get the best deal

Take a look at our other plans, and switch on the spot if they suit you better.

Make changes
Make changes

Update your details or organise your connection if you’re moving.

Pay the way you like.

You can use MyAccount to choose the payment option that suits you best, then set it up on the spot.

  • Direct debit: connect your bank account or credit card to make automatic payments.
  • Top-up your account: add a little extra now to cover future usage.
  • SmoothPay: a tool for residential customers that calculates your annual energy cost and breaks it down into regular, consistent payments (to avoid seasonal peaks and troughs).

If you need a little extra time to pay, you can also use MyAccount to request a payment extension.

Pay the way you like

Do more in your own time

Do more in your own time.

Gone are the days of needing to pick up the phone to check on your account or make any changes. You can use MyAccount to:

  • See our current plan prices, and switch if you like what you see.
  • Request a payment extension.
  • Change your personal or payment details.
  • See how much electricity you’re using each day if you have a smart meter.
  • Send us a message if you need help.

Why is Momentum asking me for a one-time passcode?

We've recently added an extra level of security for logging into your account. To confirm your identity, we may ask you to provide a one-time six-digit code that will be sent to your email or mobile. Make sure your details are up to date, so you are ready to receive the one-time code.

How do I reset my password?

To reset your MyAccount password:

  • Go to
  • Click the link I forgot my password
  • Enter your email address
  • You will receive a reset password email, follow those instructions to set your new password

Where do I find my account number?

You'll find your 6 or 7 digit account number on your bill. If you haven't received your first bill you can find it in the welcome pack sent when you first joined Momentum.

How do I register for MyAccount?

To register for MyAccount:

  • Go to
  • Click the green register button (for business customers first select the business customer check box)
  • Enter your account number & date of birth. (Your account number can be found on your bill or in your welcome pack
  • Click Register

You will receive a verification email to the email address you provided when you first joined Momentum. Follow those instructions to set your password.

If you joined Momentum after November 2019 you will already be registered for MyAccount. If you don't recall your password follow the I forgot my password prompts.