We’re here to help. If you just need a little more time to pay, you can request a payment extension through MyAccount by clicking “Payment options”, then “Request an Extension”.
If you think you need help beyond a payment extension, more support is available including setting-up payment plans. You can find out more on our Payment Assistance page,
or call us to speak to a dedicated team member.
We can also offer advice on government and non-government assistance that might be available, such as the Utility Relief Grants Scheme in Victoria, which is designed to help in times of temporary financial crisis.