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If your meter is inside the property or if you're in NSW or QLD and the power has been disconnected, you'll definitely need to be at home for your connection.

If you expect to be away from the property the day of your connection, make sure ahead of time that your meter is accessible or can be read remotely.

If you’re moving in, we'll try to connect your electricity on the date you request (which can be as soon as the next business day, depending on your situation). This is usually pretty straightforward if there's no issue accessing your meter and it's been switched off at the main switch. If you’re not at the property yet, you can check this with your real estate agent.

Normally, the gas supply is left on between tenants, unless it was disconnected when the previous tenant was there. If that's the case, we'll notify the distributor and they should reconnect it within 48 hours.

If you’re staying where you are, there won’t be any disruption to your energy. Once we’ve officially ‘taken over’ your meter, we’ll let you know.

If you are an existing customer, you can organise your move via MyAccount with 3 days notice or give us a call if its sooner. For new customers, simply sign up here or give us a call on 1800 627 228.

You can read more about moving with us.