See below for more detail about when these changes will apply.
NSW, QLD or SA, market offers - electricity
If you join on or before 31 May 2025, your prices will change on 1 July 2025.
If you join from 1 June to 30 June 2025 your prices will change on 1 August 2025.
If you join from 1 July 2025 you will be signing up to our new rates.
Impacted customers will be notified in advance of the new rates and charges.
VIC, market offers – gas and electricity
Impacted customers will be notified in advance of the new rates and charges.
NSW, QLD, SA or VIC, standing offer - electricity
Impacted customers will be notified in writing in advance of the new rates and charges, except customers who join us in the 10 business days before 1 July, you'll be notified of your new rates when you sign up.
VIC, standing offer - gas
Impacted customers will be notified in writing in advance of the new rates and charges, except customers who join in the 10 business days before 1 August, you'll be notified of your new rates when you sign up.