If you’re up to date with your bills, but want it all to run a little smoother, we can help.
If you’re an eligible residential customer, you can smooth out your payments over the year using SmoothPay.
SmoothPay works by estimating your future energy usage, then smoothing out seasonal peaks and troughs into more consistent payments. It means you always know the amount you’re going to pay, instead of waiting to see what your
You can choose to make payments each week, fortnight or month – whatever works best with your budget. We’ll keep an eye on things to make sure they continue to reflect your usage and make adjustments if necessary.
Set up SmoothPay in MyAccount by clicking the ‘Payment options’ button, or find out more here.
Jump online and Use MyAccount to manage your energy account remotely. You can check your current balance, update your details, see old bills
– even arrange a short-term payment extension.
If you’re on quarterly electricity billing, switching to monthly bills can smooth things out for you with smaller bills more often. To make this change, call us on 1300 662 778 or send us a message through MyAccount.
Paying a little extra now can make things more manageable later on. This can be particularly helpful for those whose income fluctuates, and for gas bills which are issued every 2 months. If it would suit you to get ahead, there are
two ways to do it:
If you need a bit more time to pay, you can arrange one extension of up to 14 days for each bill via MyAccount (look for ‘Payment Options’).
Just make sure you get this sorted before the bill’s due date. And if you need to request more extensions, give us a call.
Heads up: When you extend a payment in MyAccount, the old due date remains until you refresh the page, and then it shows as ‘payment extended’. So take note of when your bill is now due (old date + number
of days extension). Yes, it’s frustrating. And yes, we’re working on fixing it so the new due date is displayed.
If you can’t pay your bills, it’s important to talk to us as soon as you can. We can work with you to find the best solution for your situation, but first we need to know you’re having trouble. Call 1300 662 778 between 8am to 7pm, Monday to Friday.
For more details about ways we can help, you’ll find our Payment Assistance Policy here.
There are other organisations that also may be able to help you, including: