Pay regular amounts
Access your account
Switch to monthly
Pre-pay any amount
Extend a due date

Pay regular amounts

If you’re an eligible residential customer, you can smooth out your payments over the year using SmoothPay.

SmoothPay works by estimating your future energy usage, then smoothing out seasonal peaks and troughs into more consistent payments. It means you always know the amount you’re going to pay, instead of waiting to see what your bill says.

You can choose to make payments each week, fortnight or month – whatever works best with your budget. We’ll keep an eye on things to make sure they continue to reflect your usage and make adjustments if necessary.

Set up SmoothPay in MyAccount by clicking the ‘Payment options’ button, or find out more here.

Pay smaller amounts more often

Access your account anytime, anywhere

Jump online and Use MyAccount to manage your energy account remotely. You can check your current balance, update your details, see old bills – even arrange a short-term payment extension.

Access your account anytime, anywhere

Switch to monthly

If you’re on quarterly electricity billing, switching to monthly bills can smooth things out for you with smaller bills more often. To make this change, call us on 1300 662 778 or send us a message through MyAccount.

Switch to monthly

Pre-pay any amount towards your account

Paying a little extra now can make things more manageable later on. This can be particularly helpful for those whose income fluctuates, and for gas bills which are issued every 2 months. If it would suit you to get ahead, there are two ways to do it:

  1. Use the ‘Top-up account’ button in MyAccount. This takes you to our payment gateway where you can top up your account with a credit or debit card. (Just so you know, the button only appears when you have a balance of $0.)
  2. Or use Momentum’s BPAY or bank transfer details to pay any amount at any time. You’ll find these details on previous bills (look for ‘My Bills’ in MyAccount). Just make sure you’re looking at an electricity bill if you want to pay towards electricity, and a gas bill if you want to get ahead on gas payments.
Pre-pay any amount towards your account

Extend a due date

If you need a bit more time to pay, you can arrange one extension of up to 14 days for each bill via MyAccount (look for ‘Payment Options’). Just make sure you get this sorted before the bill’s due date. And if you need to request more extensions, give us a call.

Heads up: When you extend a payment in MyAccount, the old due date remains until you refresh the page, and then it shows as ‘payment extended’. So take note of when your bill is now due (old date + number of days extension). Yes, it’s frustrating. And yes, we’re working on fixing it so the new due date is displayed.

Extend a due date

If you’re experiencing financial difficulty

If you can’t pay your bills, it’s important to talk to us as soon as you can. We can work with you to find the best solution for your situation, but first we need to know you’re having trouble. Call 1300 662 778 between 8am to 7pm, Monday to Friday.

For more details about ways we can help, you’ll find our Payment Assistance Policy here.

Other resources

There are other organisations that also may be able to help you, including:

  • ASIC’s MoneySmart
    https://moneysmart.gov.au/
    The MoneySmart website includes all kinds of useful financial information plus a directory of local resources you may be able to access.
  • The National Debt Helpline
    https://ndh.org.au/
    1800 007 007
    The National Debt Helpline offers free financial advice and counselling to help you get back on track.