If you’re experiencing financial difficulty

If you can’t pay your bills, it’s important to talk to us as soon as you can. We can work with you to find the best solution for your situation, but first we need to know you’re having trouble. Call 1300 662 778 between 8am to 7pm, Monday to Friday.

For more details about ways we can help, you’ll find our Payment Assistance Policy here.

Other resources

There are other organisations that also may be able to help you, including:

  • ASIC’s MoneySmart
    https://moneysmart.gov.au/
    The MoneySmart website includes all kinds of useful financial information plus a directory of local resources you may be able to access.
  • The National Debt Helpline
    https://ndh.org.au/
    1800 007 007
    The National Debt Helpline offers free financial advice and counselling to help you get back on track.