Switch to monthly
If you’re on quarterly electricity billing, switching to monthly bills can smooth things out for you with smaller bills more often. To make this change, call us on 1300 662 778 or send us a message through MyAccount.
Pre-pay any amount towards your account
Paying a little extra now can make things more manageable later on. This can be particularly helpful for those whose income fluctuates, and for gas bills which are issued every 2 months. If it would suit you to get ahead, there are
two ways to do it:
- Use the ‘Top-up account’ button in MyAccount. This takes you to our payment gateway where you can top up your account with a credit or debit card. (Just so you know, the button only appears when you
have a balance of $0.)
- Or use Momentum’s BPAY or bank transfer details to pay any amount at any time. You’ll find these details on previous bills (look for ‘My Bills’ in MyAccount). Just make sure you’re
looking at an electricity bill if you want to pay towards electricity, and a gas bill if you want to get ahead on gas payments.
Pay smaller amounts more often
You can arrange an instalment plan so smaller payments come out of your bank account regularly – say, every week or fortnight – and go towards your bill. To make the most of this, set it up a few weeks before your bill
arrives so you’ve got credit in your account ready to go. You can easily do this online through MyAccount (look for ‘Payment Options’).
Extend a due date
If you need a bit more time to pay, you can arrange one extension of up to 14 days for each bill via MyAccount (look for ‘Payment Options’).
Just make sure you get this sorted before the bill’s due date. And if you need to request more extensions, give us a call.
Heads up: When you extend a payment in MyAccount, the old due date remains until you refresh the page, and then it shows as ‘payment extended’. So take note of when your bill is now due (old date + number of days extension). Yes, it’s frustrating. And yes, we’re working on fixing it so the new due date is displayed.