Payment support

How to help keep your bill from getting out of control

Check prices

Reduce your use

Check you’re on the best deal

We regularly review our prices. Check you’re on the best plan available to you by comparing residential plans and business plans on our website, by logging into My Account or calling us on 1800 794 824. There may be some conditions attached to any lower offer, including moving to direct debit (which help us reduce operating costs).
Compare how your current bill compares with other retailers. Victorian Energy Compare (for Victorians) and Energy Made Easy (all other states) are independent, Government-run comparison sites.

Reduce your energy use (and your bill)

Cutting down on consumption can make a big difference to your final bill. Momentum has a number of guides on how to help save money, including:

What to do if you’re finding it tough

If you’re experiencing financial difficulty, there's help available. Reach out. We’re here to help.

Payment assistance options

If you just need a little more time to pay, you can request a payment extension through MyAccount by clicking “Payment options”, then “Request an Extension”.

If you think you need help beyond a payment extension, more support may be available including setting-up payment plans. You can find out more on our Payment Assistance page, or call us to speak to a dedicated team member.

We can also offer advice on government and non-government assistance that might be available, such as the Utility Relief Grants Scheme in Victoria, which is designed to help in times of temporary financial crisis.

Explore other support

There are many organisations out there that provide resources that may be able to help, including the Australian Securities and Investment Commission (ASIC). ASIC’s MoneySmart website has some useful information that could be of assistance. You can also call their National Debt Helpline on 1800 007 007.

Check if you’re eligible for concessions or rebates

All states provide a range of energy concessions and rebates. Click here to see what’s available.

Spread your bills evenly

If you’d like to reduce the bill shock that come with seasonal jumps in energy use, you might like to try our SmoothPay option.

It calculates your estimated energy use over 12 months, giving you even, predictable bills month to month, so there are no nasty surprises.

You can set up SmoothPay in MyAccount.