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When things get tough

Sometimes life can take an unexpected turn. If you're experiencing difficulties making your payments, please talk to us as soon as you can. We can help work though arrangements with you to find the best possible solution.

What is Payment Difficulty?

You may experience payment difficulty as a residential customer when you have the intention to pay your accounts, but don't have the financial capacity to meet your payment requirements. Payment difficulty can be either temporary or long-term.

Momentum Energy works proactively with financial counsellors to identify customers experiencing payment difficulty. We can assist you with a range of support mechanisms and access to educational tools.

Because the laws and regulations which govern how we sell you energy differ from state to state, the assistance we can provide you depends on where your supply address is located. Please select the policy which applies to you for more information.

Payment Assistance Policy - ACT, BSI, NSW, QLD & SA
Payment Assistance Policy - VIC

We're here to help

Get assistance any time of the day with our frequently asked questions page.

If you can't find the answer to your question please contact us .

Are you eligible for a concession?

Find out more about concessions.

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Why choose Momentum?

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Momentum is a 100% Australian owned & operated energy company