Natural disasters such as storms, floods, bushfires, cyclones and heatwaves can be distressing. Your safety is our priority, and Momentum Energy is here to support customers across all states and territories during and after a natural disaster.
Safety comes first
- Life-threatening emergencies: Call 000 immediately
- State Emergency Service (SES): Call 132 500 for non-life-threatening emergencies
- Follow advice from emergency services and local authorities
Power outages and energy safety
Power outages may occur during natural disasters. If your electricity or gas supply is interrupted:
- Check with your distributor for details and likely restoration times - you’ll find their details and other helpful information here
- Never go near fallen power lines — always assume they are live
- Your distributor’s contact details can also be found on your energy bill
Momentum Energy customer support
For Momentum Energy customers impacted by a natural disaster, the last thing you should be concerned about is your energy account. So be reassured we have financial support available for energy bills. Learn more about our payment assistance options.
When you're ready, please get in touch.
You'll talk to people who are specifically trained to help you in difficult circumstances. They'll explain how we can help and work with you to set up the right kind of practical financial help for your situation.
Contact Momentum Energy or
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so we can support you.
Australia-wide emergency information
State and territory support