A step-by-step for movers


What’s Move In-surance?

We organise thousands of moves every year, so we’re pretty confident we’ll get yours right. But if things don’t go to plan, there’s Move In-surance.

It’s our promise that when you request a connection on a certain day, we make it happen. If we don’t, you can claim a credit on your electricity bill.

See the full Move In-surance T&Cs.

  • TickApplies to a business day connection when you book by 12pm the business day before (check for any state public holidays where the property is).
  • TickYou’ll need to book the move with us directly.
  • TickYou must be a residential customer moving into a property that hasn’t been disconnected for more than 12 months.
  • TickMake sure there’s clear, safe access to the meter and flick the main switch off before 7am on connection day. Where’s my main switch?Your main switch is in your fuse box, or meter box. In houses, that’s usually on an outside wall or garage. In apartments you may find it in a cupboard or hallway.

A step-by-step for movers


What’s Move In-surance?

We organise thousands of moves every year, so we’re pretty confident we’ll get yours right. But if things don’t go to plan, there’s Move In-surance.

It’s our promise that when you request a connection on a certain day, we make it happen. If we don’t, you can claim a credit on your electricity bill.

See the full Move In-surance T&Cs.

  • TickApplies to a business day connection when you book by 12pm the business day before (check for any state public holidays where the property is).
  • TickYou’ll need to book the move with us directly.
  • TickYou must be a residential customer moving into a property that hasn’t been disconnected for more than 12 months.
  • TickMake sure there’s clear, safe access to the meter and flick the main switch off before 7am on connection day. Where’s my main switch?Your main switch is in your fuse box, or meter box. In houses, that’s usually on an outside wall or garage. In apartments you may find it in a cupboard or hallway.

Why Momentum
Why move with us
How to move
Moving checklist

Move in with happy.

What we sell isn’t any different from the other guys – but we still reckon you’ll be happier with us. Because knowing you’re with an Australian company that’s owned by the country’s largest renewable generator does feel kind of good.

Why Momentum

Easier than packing the tea towels.

Organising your move online only takes about five minutes, and we promise we’ll have your electricity on when you need it. If for some reason we don’t get it right, there’s Move In-surance.

It’s our promise that if book your connection for a business day any time before 12pm the business day before, we’ll get it sorted. And if we don’t, you can claim a $100 (GST incl) credit on your electricity bill.

T&Cs apply.

Why move with us

Here’s what you need to do.

Moving your power is easy if you know what to do.

  1. Pick a plan and sign up.
  2. Make sure there’s access to the meter on connection day, and move the main switch to the off position by 7am.
  3. Sit tight – we’ll get in touch when you’re connected.
How to move

Need a place to start?

We put together a checklist that covers a bunch of things you might need to do as part of your move – including the easy bits and pieces you can get out of the way well before the packing tape comes out.

Read the blog

Moving checklist

Still haven’t found what you’re looking for?

Can I have power connected on the weekend?

Depending on your distributor, Saturday electricity connections are possible, but we can't guarantee them. So, if you need power by the weekend, we recommend organising your connection for the Friday before. To sign up, head to our plans page (or head to MyAccount if you’re already a Momentum customer). To check if a Saturday electricity connection is possible where you are, give us a call on the number at the bottom of the page.

Gas is very rarely disconnected, so you should be connected on the day you need.

Is there anything I need to do after signing up?

That depends on if you’re moving house or just switching to us in your current place If you're staying in the same property, just sit back and we'll handle the changeover. If you’re moving, there are a few things you can do to make sure your connection goes smoothly:

  • Turn the power off at the main switch of your electricity meter by 7am on the day you’ve requested your connection. The main switch is in your meter box, which can be in a number of places: on an outside wall, in a hallway or cupboard. You can check with your real estate agent if you’re unsure.
  • Make sure there's safe access to the meter and no exposed wiring.

So long as we're able, we'll connect you on the day you requested when you signed up. Once we’ve let you know you’re connected, you’ll need to flick the main switch back on to start using electricity.

Don’t forget to let your old supplier know the date you'd like them to disconnect your old place, too.

How much does it cost to connect and disconnect my house or business?

That depends on your meter type, and where you live.

Your distributor sets the fees for meter reads. Smart meters can be read remotely so the fee is generally lower, where basic meters need to be read manually which usually costs more. Who your distributor is depends on where you live – you can find out who your distributor is here.

Once you know who your distributor is, you can see disconnection/reconnection costs on our fees and charges page.