We're here to help. Just let us know your new address and your moving date – we'll take care of the rest. For electricity residential customers, we'll even waive certain fees if you're eligible*.
Sign up and get your gas and electricity connected in 1 business day.
Already a customer
It's easy to organise your move online through My Account any time of the day - just log in (or register) below. Please allow 3 business days notice for disconnection.Organise your move online
Alternatively, let our award-winning local Customer Care team help you finalise your current electricity and gas accounts, as well as organise your new electricity and gas connections. Just call us on 1300 662 778. If you need to call after hours, leave a message and we'll call you back.
* For electricity customers, we'll waive your connection fee if you're moving to a Victorian residential property (as long as it's not a same-day move request). Better still, if you're already a Victorian Momentum residential customer and you're moving to another Victorian residential property, we'll waive your connection fee and your electricity disconnection/final meter read fee for your old address (as long as it's not a same-day move request).