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Frequently asked questions

Want to switch? 1800 794 824

Already a customer? 1300 662 778

Monday to Friday
8am - 7pm

Outage or emergency?
In an emergency where there is risk to life or property call 000 immediately. If you're experiencing a blackout or supply issue, you need to contact your local energy distributor.

+61 386126400

03 9620 1228

Postal address
P.O. Box 353
Flinders Lane
VIC 8009

Below you'll find the questions our existing and our new customers frequently ask, meaning that you can get assistance any time of day.

If you can't find the answer to your question below, please contact us. Remember that we're a 100% Australian owned and operated energy company - we don't have international call centres, so you'll speak to our Australian-based team in when you get in touch.

New energy regulations

I’ve heard some stuff about energy reforms. What’s the story?
What’s the Victorian Default Offer?
Can I ask for the Victorian Default Offer if I’m not on a flat-tariff standing-offer?
Why is there now information on my bill about other energy plans?
Why isn’t everyone already on your cheapest plan?
What’s the deal with GST-inclusive pricing?
Will all bill amounts be expressed as GST-inclusive now?
What’s the Default Market Offer?
Will the Default Market Offer change my rates?
What’s the ‘reference price’ and why are you comparing other prices to it?
What’s a flat tariff?

Transferring to Momentum

Do I have a Cooling-off Period?
How long does it take to transfer to Momentum Energy?
What happens if there's a hitch?
Do I need to inform my current retailer if I want to transfer to Momentum Energy?
What happens now in terms of billing?

Already a Momentum customer

What is a standing offer?
Power of Choice: what's the story?
Where can I find a summary of the key terms of my agreement?
How can I view my account online?
The new way to manage your energy account online
I moved home and got a Giftpax email - is this legit?
How do I sign up for gas?
How do I request my meter data
How do I read my bill?
How do I pay my bill?
I'm moving, how do I change my address?
How do I add or remove my concession card details on my account?
My electricity or gas is out. What do I do?
Network Tariff Reform - Demand Charges
How can I reduce my energy usage?

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Momentum is a 100% Australian owned & operated energy company