Want to switch? 1800 794 824
Already a customer? 1300 662 778
Monday to Friday
8am - 7pm
Outage or emergency?
In an emergency where there is risk to life or property call 000 immediately. If you're experiencing a blackout or supply issue, you need to contact your local energy distributor.
03 9620 1228
P.O. Box 353
Below you'll find the questions our existing and our new customers frequently ask, meaning that you can get assistance any time of day.
If you can't find the answer to your question below, please contact us. Remember that we're a 100% Australian owned and operated energy company - we don't have international call centres, so you'll speak to our Australian-based team in when you get in touch.