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Frequently asked questions

Contact Details

Cust care: 1300 662 778
Opening hours (AEST):
Mon - Fri: 8:00am - 6:00pm

International:
+61 386126400

Sales: 1800 794 824
Opening hours (AEST):
Mon - Thu: 8:00am - 7:00pm
Fri: 8:00am - 6:00pm

Postal address:
Momentum
P.O. Box 353
Flinders Lane
VIC 8009

Fax:
03 9620 1228

Emergency Details

On an emergency where there is risk to life or property call 000 immediately.

For general outages, consult the table on this page for your distributors contact details.

Below you'll find the questions our existing and our new customers frequently ask, meaning that you can get assistance any time of day.

If you can't find the answer to your question below, please contact us. Remember that we're a 100% Australian owned and operated energy company - we don't have international call centres, so you'll speak to our Australian-based team in when you get in touch.

Transferring to Momentum

Do I have a Cooling-off Period?
How long does it take to transfer to Momentum Energy?
What happens if there's a hitch?
Do I need to inform my current retailer if I want to transfer to Momentum Energy?
What happens now in terms of billing?

Already a Momentum customer

What is a standing offer?
Power of Choice: what's the story?
Where can I find a summary of the key terms of my agreement?
How do I sign up for gas?
The new way to manage your energy account online
How do I pay my bill?
I moved home and got a Giftpax email - is this legit?
How can I view my account online?
I'm moving, how do I change my address?
How do I request my meter data
How do I read my bill?
How do I add or remove my concession card details on my account?
My electricity or gas is out. What do I do?
Network Tariff Reform - Demand Charges
How can I reduce my energy usage?

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Momentum is a 100% Australian owned & operated energy company