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Frequently asked questions

Frequently asked questions

Below you'll find the questions our existing and our new customers frequently ask, meaning that you can get assistance any time of day.

If you can't find the answer to your question below, please contact us. Remember that we're a 100% Australian owned and operated energy company - we don't have international call centres, so you'll speak to our Australian-based team in when you get in touch.

Transferring to Momentum

Do I have a Cooling-off Period?
How long does it take to transfer to Momentum Energy?
What happens if there's a hitch?
Do I need to inform my current retailer if I want to transfer to Momentum Energy?
What happens now in terms of billing?

Already a Momentum customer

What is a standing offer?
Power of Choice: what's the story?
Where can I find a summary of the key terms of my agreement?
How do I sign up for gas?
The new way to manage your energy account online
How do I pay my bill?
I moved home and got a Giftpax email - is this legit?
How can I view my account online?
I'm moving, how do I change my address?
How do I request my meter data
How do I read my bill?
How do I add or remove my concession card details on my account?
My electricity or gas is out. What do I do?
Network Tariff Reform - Demand Charges
How can I reduce my energy usage?

We're here to help

Get assistance any time of the day with our frequently asked questions page.

If you can't find the answer to your question please contact us .

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Momentum is a 100% Australian owned & operated energy company