Support

You can choose between monthly and quarterly billing for your electricity account. Just log into MyAccount and change your preferences or call us on 1300 662 778. Your gas billing cycle depends on your distributor.

You can request one extension per bill through MyAccount. If you want to speak about other payment options give us a call on 1300 662 778 (8am–6pm, Monday to Friday).

Take a look at our payment page to see all your options in one place.

Generally, electricity bills come every month or quarter and gas bills come every two months.

Give us a call on 1300 662 778 (8am–6pm, Monday to Friday) and we can help you identify the reason for the higher bill, and set up a payment plan if you'd prefer to pay the bill in smaller, more regular payments.

Some common reasons for a higher bill are:

• Your prices have gone up (we’ll always tell you if this is going to happen ahead of time).
• You’ve used more energy than normal (to cool/heat your house or use a new appliance).
• We’ve adjusted to your bill because you’ve been undercharged in previous months.
• Your meter has been reading your usage inaccurately and you’re being billed for energy you’ve used in the past that wasn’t recorded at the time.
• Your bill is based on an estimate and the estimate was too high. In this situation, future bills will be adjusted to reflect your actual usage.

You can request a payment extension or set up a payment plan through MyAccount. We've also got more information on our payment assistance page.

If you need to speak to someone, call us on 1300 662 778 (8am–6pm, Monday to Friday) to speak to one of our dedicated team members.

Your distributor reads your meter and passes the details along to us and we bill you based on that information. Sometimes you'll get an estimated bill because:

• There was an issue getting access to your meter.
• Your read is scheduled for a different time to your billing period.