Call us on 1300 662 778 to talk about options for getting you reconnected.

Worrying about energy bills should be the last thing on your mind. Here's how we can help.

If you suspect you've got a leaking hot water system, call a licensed plumber as soon as you can. If you're sure it's not a leak and you have a gas or gas-boosted hot water system, check the gas supply - your pilot light might be out which means you'll have to look at the manual to see how to relight it.

If you've got electric hot water the circuit breaker for your water heater will generally only trip if there's a major problem with your hot water unit - it's best to call an electrician if this is the case.

If there’s any risk to life or property, call 000 right away.

Otherwise, you can get information about a particular outage from your energy distributor. If you’re not sure who yours is, you can look it up here, or check your bill for their name and contact details.

Your distributor’s outage map can give you useful information about a blackout in your area.

Gas leaks are serious. If you suspect you have one and there is a risk to life or property, call 000 straight away. Otherwise, report faults to your gas distributor, whose faults and emergencies number is on your gas bill. If in doubt you can call us on 1800 627 228.