The process is a little different depending on if you’re moving house or staying where you are.
If you're staying in the same property, just sit back and we'll handle the changeover.
If you're moving, you'll have to let your old supplier know what date you'd like them to disconnect your old place. At the new place, make sure the power is off at the main switch, there's no exposed wiring, and there's safe access to the meter. So long as we're able, we'll connect you on the move day you requested when you signed up.