What's your relationship with Hydro?

Hydro Tasmania is Australia's largest renewable energy generator. We're 100% owned by Hydro, who purchased Momentum so they could expand into energy retailing. In 2010 Hydro launched the Hydro Tasmania Group which includes Momentum and Entura, who consult on renewable projects around the world.

Do you install solar panels?

We've got a plan for people with solar panels, but we don't install them.

What's your feed-in tariff?

That all depends on the plan you choose. To see the solar plans available at your place, you'll need to enter your address on our compare plans page.

How can I learn more about solar?

Check out our blog on solar energy here.

Do I need to be at home for my electricity connection?

If your meter is inside the property or if you're in NSW and the power has been disconnected, you'll definitely need to be at home for your connection.

If you expect to be away from the property the day of your connection, make sure ahead of time that your meter is accessible or can be read remotely.

How long will it take to connect my electricity or gas?

We'll try to connect your electricity on the date you request, so long as there's no issue accessing your meter and it's been switched off at the main switch.

In normal circumstances, your gas supply will be left on between tenants, unless it was disconnected when the previous tenant was there. If that's the case, we'll notify the distributor and they should reconnect it within 48 hours.

Will I be charged for connecting/disconnecting my house or business?

Your distributor charges a disconnection and reconnection fee, which depends on your meter type and location. You'll see the fee(s) on your bill from us. To find out what your fees will be, head to our fees and charges page.

If you're on our Move Mate Electricity rates, you won't get charged standard disconnection or reconnection fees.

How do I sign up for gas or electricity or switch energy supplier?

If you’re switching or just signing up, you can do it online or give us a call us on 1800 627 228. Once we’ve got your go-ahead, we’ll handle the break up with your old company.

What is SmilePower?

SmilePower flexi is one of our electricity plans. If you choose it, we make sure that for every bit of energy you use, an equivalent amount of clean, renewable energy is added to the grid.

To make sure we're keeping our promise, an external agency audits SmilePower annually. Their most recent audit is here.

Thinking of switching?
1800 627 228

8am-6pm, Monday - Friday (AEDT)

+61 386126400

8am-6pm, Monday - Friday (AEDT)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEDT)

Send an enquiry

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