What’s Momentum doing for customers affected by the coronavirus pandemic?

As an essential service, we’ll stay open during any shutdown. That means if you need help, our team is here for you. And because our call centres are in Victoria and Hobart, the service you get from us won’t be affected by what happens in other countries.

You can reach us from 8am to 7pm, Monday to Friday on 1300 662 778 or message us on Facebook. Please be patient with our Customer Care Team (like you, they’re dealing with challenging circumstances).

You can also manage your energy account remotely through MyAccount any time you like. Jump online to check your current balance, update your details, see old bills – even arrange a payment extension. Just go to momentumenergy.com.au/myaccount.

Am I eligible for financial assistance to pay my power bill?

There are government schemes for each state which may help you pay an overdue bill if you’re experiencing a temporary financial crisis. These are below, but you can always call us on 1300 662 778 to talk about your options.

Victoria: Utility Relief Grant Scheme (URGS)
NSW: Energy Accounts Payment Assistance Scheme (EAPA)
SA: Emergency Electricity Payment Scheme (EEPS)
QLD: Home Energy Emergency Assistance Scheme

Can I get a concession on my power bill?

Depending on your situation, you might be able to claim a concession on your energy bill. Take a look at our concessions page to find out if you’re eligible.

How can I request more time to pay?

You can request one extension per bill through MyAccount. If you want to speak about other payment options give us a call on 1300 662 778 during opening hours

Thinking of switching? 1300 662 778 during opening hours.
International? +61386126400 during opening hours.
Already a customer? 1300 662 778 during opening hours.

I'm having trouble paying bills. What should I do?

You can request a payment extension or set up an instalment plan (which lets you pay smaller amounts more frequently) through MyAccount. We've also got more information on our payment assistance page.

If you need to speak to someone, call us on 1300 662 778 during opening hours to speak to one of our dedicated team members.

Thinking of switching? 1300 662 778 during opening hours.
International? +61386126400 during opening hours.
Already a customer? 1300 662 778 during opening hours.

Can I choose between monthly/quarterly billing?

Unless you’ve chosen our Self Serve or Bill Boss plan (which have fixed monthly billing), you can choose between monthly and quarterly billing for your electricity account. Just contact us through MyAccount or call us 1300 662 778. Your gas billing cycle depends on your distributor.

Does changing power companies affect my power supply?

Changing power companies won’t cause a disruption to your service, it just means that you’ll start getting bills from a new company.

How can I save energy?

Take a look at our list of energy saving tips for your home or your small business.

Where do I go to manage my account online?

Click here to open MyAccount.

Thinking of switching?
1800 627 228

8am-7pm, Monday - Friday (AEST)

International?
+61 386126400

8am-7pm, Monday - Friday (AEST)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEST)

Send an enquiry
info@momentum.com.au

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