Where can I find a summary of the key terms of my agreement?

You can find the key terms of your agreement in the Welcome Pack we sent you a little after you signed up. If you don't have your agreement, give us a call on 1300 662 778.

Can I report my own monthly meter reads?

If you have a basic meter you can provide your own meter reads. You can read about how to read your meter and provide your readings to us here.

I'm moving. How do I change my address?

Get in touch with our customer care team on 1300 662 778 and give them the details of your move.

How do I read my meter?

The way you read your meter will depend on what kind of meter it is. You can find everything you need to know about reading your meter here.

How can I save energy?

Take a look at our list of energy saving tips for your home or your small business.

Where do I go to manage my account online?

Click here to open MyAccount.

Thinking of switching?
1800 627 228

8am-6pm, Monday - Friday (AEDT)

International?
+61 386126400

8am-6pm, Monday - Friday (AEDT)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEDT)

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