You're always welcome to request your meter data.
Just send an email to email@example.com with the subject line 'Request meter data'. You'll need to include your NMI, account number and date of birth in the email so we can verify your account.
Once you've got your report, you can use one of these guides to help you read it:
Interpreting an interval meter data report
Interpreting a basic meter data report
You can also request meter data as a third party, as long as you have customer consent. Just download the forms below and send them back to firstname.lastname@example.org. Note that we can't accept Letters of Authority in the place of the warranty and indemnity form.
You can request a maximum of 100 customer accounts at a time. There might be a processing fee depending on your request, but we'll let you know beforehand if this is the case.
Warranty and Indemnity form
Email request template
We'll send the meter data according to the regulated Metering Data Provision Procedures from the Australian Energy Market Operator (AEMO) in the required NEM12 (interval meter) or NEM13 (basic meter) formats. The AEMO Metering Data Provision Procedures are available on their website.