Where can I find a summary of the key terms of my agreement?

You can find the key terms of your agreement in the Welcome Pack we sent you a little after you signed up. If you don't have your agreement, give us a call on 1300 662 778.

Can I request my meter data?

You're always welcome to request your meter data.

Just send an email to info@momentum.com.au with the subject line 'Request meter data'. You'll need to include your NMI, account number and date of birth in the email so we can verify your account.

Once you've got your report, you can use one of these guides to help you read it:

Interpreting an interval meter data report

Interpreting a basic meter data report

You can also request meter data as a third party, as long as you have customer consent. Just download the forms below and send them back to info@momentum.com.au. Note that we can't accept Letters of Authority in the place of the warranty and indemnity form.

You can request a maximum of 100 customer accounts at a time. There might be a processing fee depending on your request, but we'll let you know beforehand if this is the case.

Warranty and Indemnity form

Email request template

We'll send the meter data according to the regulated Metering Data Provision Procedures from the Australian Energy Market Operator (AEMO) in the required NEM12 (interval meter) or NEM13 (basic meter) formats. The AEMO Metering Data Provision Procedures are available on their website.

Can I report my own monthly meter reads?

If you have a basic meter you can provide your own meter reads. You can read about how to read your meter and provide your readings to us.

I'm moving. How do I change my address?

Get in touch with our customer care team on 1300 662 778 and give them the details of your move.

How do I read my meter?

The way you read your meter will depend on what kind of meter it is. You can find everything you need to know about reading your meter.

How can I save energy?

Take a look at our list of energy saving tips for your home or your small business.

Where do I go to manage my account online?

Click here to open MyAccount.

What can an authorised person do on my energy account?

If you’re getting the bills, you can add an ‘authorised person’ to your account to help you manage it. There are two levels of access you can give your authorised person. 

1. An authorised contact can make changes

They can:

  • manage any billing – so they can pay a bill or make enquiries about the account
  • change the account details

They can't:

  • sign you up to new contracts, like changing the plan you’re on, or adding more properties to your account 
  • arrange a disconnection

2. An enquiry can ask about your account

They can:

  • ask for and receive information about your energy costs, rates and bills, including bill history
  • arrange a payment extension or for a bill to be re-sent

They can't:

  • add new plans or connections 
  • make changes to your account

So you know, if you add an authorised person to your account, they won’t be listed on your bills, nor are they responsible for paying.

To add an authorised or enquiry contact to your account, give us a call on 1300 662 778 or email info@momentum.com.au with your request.

The details you have about me aren’t right. What do I do?

We can sort that out for you. Just call our Australia-based team on 1300 662 778 during the following hours on weekdays:

  • VIC, QLD, NSW, BSI: 8am and 7pm (AET)
  • SA: 7.30am and 6.30pm (ACT)

Can someone else take over the account when the person named on the bill moves out?

You can't take over an account already in someone else’s name, but signing up an address in your own name is easy.

Thinking of switching?
1800 627 228

8am-6pm, Monday - Friday (AEST)

International?
+61 386126400

8am-7pm, Monday - Friday (AEST)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEST)

Send an enquiry
info@momentum.com.au

Keep up with the latest in renewable energy

View our Blog


You might also be interested in: