Where can I find a summary of the key terms of my agreement?

You can find the key terms of your agreement in the Welcome Pack we sent you a little after you signed up. If you don't have your agreement, give us a call on 1300 662 778.

Can I request my meter data?

You're always welcome to request your meter data.

Just send an email to info@momentum.com.au with the subject line 'Request meter data'. You'll need to include your NMI, account number and date of birth in the email so we can verify your account.

Once you've got your report, you can use one of these guides to help you read it:

Interpreting an interval meter data report

Interpreting a basic meter data report

You can also request meter data as a third party, as long as you have customer consent. Just download the forms below and send them back to info@momentum.com.au. Note that we can't accept Letters of Authority in the place of the warranty and indemnity form.

You can request a maximum of 100 customer accounts at a time. There might be a processing fee depending on your request, but we'll let you know beforehand if this is the case.

Warranty and Indemnity form

Email request template

We'll send the meter data according to the regulated Metering Data Provision Procedures from the Australian Energy Market Operator (AEMO) in the required NEM12 (interval meter) or NEM13 (basic meter) formats. The AEMO Metering Data Provision Procedures are available on their website.

Can I report my own monthly meter reads?

If you have a basic meter you can provide your own meter reads. You can read about how to read your meter and provide your readings to us here.

I'm moving. How do I change my address?

Get in touch with our customer care team on 1300 662 778 and give them the details of your move.

How do I read my meter?

The way you read your meter will depend on what kind of meter it is. You can find everything you need to know about reading your meter here.

How can I save energy?

Take a look at our list of energy saving tips for your home or your small business.

Where do I go to manage my account online?

Click here to open MyAccount.

Thinking of switching?
1800 627 228

8am-7pm, Monday - Friday (AEST)

International?
+61 386126400

8am-7pm, Monday - Friday (AEST)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEST)

Send an enquiry
info@momentum.com.au

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